中餐厅领班
3.3千-3.5千
停止招聘
发布于 2021-11-06
中餐厅领班
3.3千-3.5千
厦门 | 经验不限 | 学历不限 | 招1人
停止招聘
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   Position Summary职位概述     This  position is concerned with the efficient and professional service of food and  beverages within the   Restaurant,  ensuring that the restaurant returns a budgeted profit through tight cost and  Stock control. Direct supervision of team  member is necessary, while ensuring that all guests receive optimum               Service in accordance with the standards,  policies and procedures of DT by Hilton  Shenyang.  餐厅主管/领班的职位要求能够提供专业快捷的服务。通过成及库存控制来获得计划盈利。直接督导员工的工作,通过遵守餐厅和 本酒店的规章制度以确保为客人提供符合 标准的完美服务。     1.          To maintain a high customer service focus by approaching your job with  the customers always in mind.  在整个工作过程中,始终保持高度的客户服务意识。          2.          To have a positive impact, taking personal responsibility and  initiative to resolve issues, always clearly   communicating with both customers and colleagues.  保持积极的工作态度,做好本职工作,并且主动解决问题,能够始终清晰的与客人或同事进行交流。  3.       To contribute ideas and  suggestions to enhance operational/environmental procedures in the Hotel.  能够提出对酒店的运作及环境有益的意见或建议。  4.          To actively promote the service and facilities of the Hilton Hotels to  guests and suppliers of the hotel.  能够积极的向客人及供应商推荐酒店的服务及设施。  5.          To perform all duties and responsibilities in a manner that ensures  your safety and that of others in your workplace.  在工作过程中能够做好本职工作,保证自己及其他人的安全。  6.          Confidently knowing the food and beverage menu  contents and be able to explain them in detail to guests.  熟悉掌握菜单及饮料单上的内容,并可以详细的给客人做出解释。  7.          Understand dietary requirements and offer  appropriate suggestions.  了解健康食品的要求,并可以给出适当的建议。  8.          In consultation with the Manager, agreeing and  implementing actions to make improvements to customer service.  与经理商讨,并做到如何提高对客服务意识,达成一致标准并采取相应的行动。  9.          By completing checklist in product knowledge.  能够达到产品知识的要求。  10.      Be able to make suggestions on the menu that  might suit guests of different nationalities.  可以根据客人不同的国籍推荐菜单上的食品。  11.      By knowing menu items of all other outlets to  recommend guests to other outlets.  了解其他餐厅的菜肴,以便向客人推荐。  12.      Confidently knowing opening hours of all  restaurants & Hotel outlets.  熟悉所有餐厅及酒店其他部门的营业时间。  13.      Being able to recommend other restaurants &  city attractions to Hotel guests.  可以向客人推荐其它具有吸引力的餐厅或场所。  14.     To actively  check team member product knowledge on each shift.  在工作中随时检查员工的产品知识。  15.      Undertake steps/process to ensure that all areas  of the restaurant are set are set to the standards required for breakfast,  lunch and dinner.  This also includes  checking the cashier desk set-up& communicating with the Chefs about any  details for the shift including how many reservations for the day.  遵守服务程序,保证餐厅的各个区域都符合早餐、午餐及晚餐的服务标准。其中包括收银台的准备工作,及和厨师交流,餐厅预定的详细情况。  16.     Check  reservations for the day, ensuring that the restaurant & team member have  tables ready and large bookings have been confirmed by phone.  检查餐厅当天预定,保证员工能够按照预定准备及正确摆台,做好相应的准备,并能致电确认预定。  17.      By assisting bartenders & kitchen team member  where required and carry out any reasonable duties requested by the Manager.  在必要的时候协助酒吧及厨房的同事,并完成经理交代的任务。  18.     By ensuring all  team member is briefed for the details of the shift ahead.  确保所有员工提前了解换班的详细安排。  19.     By completing  checklist on preparing the restaurant for service.  完成账单检查表以准备餐厅服务。  20.     Greet guests  with a smile, offer assistance with coats, bags etc., and introduce yourself.  微笑服务,协助顾客就座、挂外套及背包等,并做自我介绍。  21.     Ensure all  guests are escorted to a table, asked if they would prefer smoking or non  smoking.  保证客人都被引领入座并询问他们喜欢吸烟区或非吸烟区。  22.     Follow up any  guest questions or queries immediately and if you don’t know the answer,  check with your Manager.  满足客人的各项要求,如不能立即回答客人的问题请与经理联系。  23.     Ensure all  service procedures are carried out to the standards required.  确保所有服务都符合标准。  24.     Make sure all  areas are cleaned and maintained in accordance with operating procedure.  确保所有区域与开始用餐时一样整洁。  25.     To supervise  the restaurant roster on a daily basis and ensure it is in line with the  changing business levels. Make any changes in order to achieve the F&B  Team service standards and budget goals.  在生意变化的基础上调整员工排班,做任何变化要确保餐饮部服务质量及预算。  26.     Control the  allocated labor for each shift to ensure that customer expectations are met  whilst achieving the desired labor cost.  控制每个人员的分配,以确保顾客的期望得到满足而达到预期的人员成本。  27.      Assist the restaurant managers with training all  team member for ‘induction training’ and ‘on the job training’.  协助餐厅经理进行就职培训,及在职培训。  28.      Offer team member constructive feedback about  their performance after every shift in an aim to develop their skills and  confidence.  为提高员工的工作技能及自信心,在每个班次的工作之后总结他们的工作表现。  29.      Provide leadership and direction for all team  member while on duty by offering professional skills and leading by example.  通过体现自身的专业素质,为餐厅的其他员工树立良好榜样。  30.     Ensuring the  shift is reviewed and hand-over and briefings are carried out.  确保每个班次的回顾,交接班及例会的召开。  31.     The management reserves the right to  change / extend this job description if necessary at any point of time during  her / his employment.  如有必要,该部门有权更改或补充该职位描述。  32.      Carries out any other reasonable duties and  responsibilities as assigned.  完成任何其他合理的职责和被指派的职责。     



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厦门海沧区滨湖一里208号负2楼人力资源部办公室
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 私营.民营企业
    企业性质
厦门海沧正元希尔顿逸林酒店坐落于海沧区商业中心位置,毗邻海沧区政府,与阿罗海城市广场及海沧市民公园仅一步之遥,10分钟车程即可到嵩屿码头,乘轮渡可到达鼓浪屿旅游区;距离厦门高崎国际机场12公里、厦蓉高速入口仅3公里,是商务及休闲的最佳选择之地。厦门海沧正元希尔顿逸林酒店共有301间客房,其中90%的房间可欣赏优美湖景及海景;西餐厅185个座位数,面档(特色餐厅)46个座位;中餐厅8个包厢,大宴会厅950平方米,另有5个独立多功能厅,可承接不同规模的会议及宴会. 酒店2017年5月11日已经盛大开业,欢迎各路英才自荐! 希尔顿是全球著名的专业酒店管理集团,旗下共有14个品牌,希尔顿逸林酒店是其时尚高端品牌之一,为国际五星级酒店。 Our generous benefitsinclude (includingbut not limited to):加入厦门海沧正元希尔顿逸林酒店,您将会享有:Competitivewages-具有竞争力的薪资4workingmeals daily-一日四餐员工餐FreeTeamMember Dormitory-免费公寓Domesticsocialinsurance program-五险一金ColorfulTeamMember activities-丰富多彩的员工活动TeamMemberTraveling Program-最具吸引力的希尔顿全球内部价Therichbrand culture: C.A.R.E -最核心的希尔顿品牌文化-关爱文化Checkout ourtraining & development opportunities(including butnot limited to):加入厦门海沧正元希尔顿逸林酒店,您将获得培训与发展的机会:Freeonlinecourses by Hilton Worldwide University-希尔顿网上大学免费课程Crosstrainingopportunities in the network-希尔顿全球交叉培训机会Internaltransferopportunity in the network-希尔顿全球内部调动机会Taskforceopportunity in the network-希尔顿全球内部派遣机会Talent&recognition program-参与酒店认可发展人才计划Address: Xiamen Province, Haicang District Zhengyuan Xinduhui.地址:厦门市海沧区正元新都汇(阿罗海城市广场侧面)Please take No. 801, 802, 805,818,827,828,829,830,834,835,850,857,858,890 etc. to Aluohai Squar Station, then about 5 minutes walking distance tohotel.(乘坐801,802,805,818,827,828,829,830,834,835,850,857,858,890等公交车到阿罗海城市广场站,步行5分钟)   Please bring a photo (2.5X3.5cm) in color, IDcard, a copy of your certificates and other qualifications.求职请携带近期彩色1寸照片,身份证、相关学历或岗位资质证明原件及复印件
厦门海沧区滨湖一里208号负2楼人力资源部办公室
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