【岗位职责】
1、负责酒店OTA渠道(携程、美团、飞猪等)的日常运营管理,包括房态维护、价格策略制定、活动策划及上线等;
2、监控OTA平台数据,分析市场趋势及竞对动态,优化酒店线上展示内容,提升转化率及排名;
3、处理OTA渠道的订单、客户咨询及投诉,确保服务质量及客户满意度;
4、与OTA平台业务经理保持良好沟通,争取资源位及促销活动支持;
5、定期输出运营数据分析报告,提出改进建议并推动执行;
6、协调前厅、销售等部门,确保OTA订单的高效处理及客户体验一致性。
【岗位要求】
1、大专及以上学历,酒店管理、市场营销或相关专业优先;
2、1年以上酒店OTA运营或相关工作经验,熟悉主流OTA平台操作规则;
3、具备较强的数据分析能力,能独立完成数据报表及策略优化;
4、良好的沟通协调能力及服务意识,能高效处理客户问题;
5、年龄25-45岁,工作细致、责任心强,能适应快节奏工作环境;
6、熟练使用Excel等办公软件,具备基础图片编辑能力者优先。
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花园城市—太仓,郑和七下西洋起锚地,素享“锦绣江南金太仓”之美誉,拥有毗邻上海的优越地理位置,设有近500家德国企业,成为中德合作的典范。Taicang, a garden city, is the anchor place of Zheng He seven voyages to the Western Ocean. It enjoys the reputation of " Gold Taicang in the beautiful south of the Yangtze River". With a superior geographical location adjacent to Shanghai and nearly 500 German enterprises, it has become a model of Sino German cooperation. 太仓玛丽蒂姆花园酒店,系太仓市首家五星级酒店,由德国玛丽蒂姆酒店管理公司管理,秉承“德国品质,议宇同居”的经营理念,致力于为客人提供超越期望的服务。Taicang Maritim Garden Hotel, the first five-star hotel in Taicang, is managed by German Maritim Hotel Management Company. Adhering to the business philosophy of "German quality, Meetings & Accommodation under one roof", it is committed to providing customers with services beyond expectations. 酒店设有各类客房251间套;中西餐厅、日本料理、大型多功能厅及豪华宴会包间可同时容纳800人就餐;国际会议中心拥有多功能会议厅、国际会展厅等会议设施和会务流程服务系统;花园国际会所及室内游泳池、健身房等配套设施一应俱全。The hotel has 251 guest rooms; Chinese and Western restaurants, Japanese cuisine, large multi-function halls and luxury banquet rooms can accommodate 800 people at the same time; The International Conference Center has multi-functional conference halls, international exhibition halls and other conference facilities and conference process service systems; Garden International Club, indoor swimming pool, gym and other supporting facilities are available. 酒店诚邀有志从事酒店服务业,具有积极的服务意识和良好的团队合作精神的人士加盟。我们将为您提供有竞争力的薪酬、完善的福利和培训体系以及良好的职业发展空间!The hotel sincerely invites people who are interested in hotel service industry, have a positive sense of service and good team spirit to join. We will provide you with competitive salary, perfect welfare and training system and good career development space!