【岗位职责】
1、查看交班记录,了解上一班的移交事项,并负责处理;
2、熟悉预订资料,了解客情,尤其要记住即将来电的贵宾、常客的姓名,了解酒店的所有活动;
3、熟悉酒店有关客房销售的各项政策,向来店宾客推销客房,努力争取好的经济效益;
4、熟练总台各项专业业务和技能,做好对客服务;
5、熟练掌握店内信息,提供准确的问讯服务;
6、负责为酒店的宾客办理登记手续;
7、制作有关报表,为其它部门提供准确的接待信息。
【岗位要求】
1、中专以上文化程度,流利的英语口语;
2、性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感;
3、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。
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花园城市—太仓,郑和七下西洋起锚地,素享“锦绣江南金太仓”之美誉,拥有毗邻上海的优越地理位置,设有近500家德国企业,成为中德合作的典范。Taicang, a garden city, is the anchor place of Zheng He seven voyages to the Western Ocean. It enjoys the reputation of " Gold Taicang in the beautiful south of the Yangtze River". With a superior geographical location adjacent to Shanghai and nearly 500 German enterprises, it has become a model of Sino German cooperation. 太仓玛丽蒂姆花园酒店,系太仓市首家五星级酒店,由德国玛丽蒂姆酒店管理公司管理,秉承“德国品质,议宇同居”的经营理念,致力于为客人提供超越期望的服务。Taicang Maritim Garden Hotel, the first five-star hotel in Taicang, is managed by German Maritim Hotel Management Company. Adhering to the business philosophy of "German quality, Meetings & Accommodation under one roof", it is committed to providing customers with services beyond expectations. 酒店设有各类客房251间套;中西餐厅、日本料理、大型多功能厅及豪华宴会包间可同时容纳800人就餐;国际会议中心拥有多功能会议厅、国际会展厅等会议设施和会务流程服务系统;花园国际会所及室内游泳池、健身房等配套设施一应俱全。The hotel has 251 guest rooms; Chinese and Western restaurants, Japanese cuisine, large multi-function halls and luxury banquet rooms can accommodate 800 people at the same time; The International Conference Center has multi-functional conference halls, international exhibition halls and other conference facilities and conference process service systems; Garden International Club, indoor swimming pool, gym and other supporting facilities are available. 酒店诚邀有志从事酒店服务业,具有积极的服务意识和良好的团队合作精神的人士加盟。我们将为您提供有竞争力的薪酬、完善的福利和培训体系以及良好的职业发展空间!The hotel sincerely invites people who are interested in hotel service industry, have a positive sense of service and good team spirit to join. We will provide you with competitive salary, perfect welfare and training system and good career development space!