• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 包吃包住
• 节日礼物
• 人性化管理
• 员工福利房间
• 餐饮五折优惠
• 月休8天

【职位描述】
This position is to help the Outlet manager management of the Restaurant, in line with prescribed Hilton Worldwide & Hilton policies and procedures.
餐厅副经理的职位是协助餐厅经理管理餐厅，应遵守餐厅、本酒店及希尔顿国际酒店既定的政策原则和运作程序。

1.To maintain a high customer service focus by approaching your job with the customers always in mind. To actively promote the service and facilities of the guest.
在整个工作过程中，始终保持高度的客户服务意识。能够积极的向客人推荐酒店的服务及设施。	
2.To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. Feedback to the Outlet Manager.
保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。并把必要的信息反馈给餐厅经理。
3.To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.
能够提出对酒店的运作及环境有益的意见或建议。
4.To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
在工作过程中能够做好本职工作，保证自己及其他人的安全。
5.A positive attitude, efficient, accurate positioning to deliver exceptional customer service.
以积极的态度，高效、准确的定位提供非凡客户服务的工作环境。
6.To ensure all standards for Service Delivery as identified in the Guest Satisfaction Manual and the Standard Operating and Procedures Manual are consistently delivered throughout the department.
确保在对客服务指南，标准服务手册中的所有标准都能够在整个部门持续有效的贯彻。
7.Having detailed knowledge of all departmental Standards.
熟悉部门服务标准。
8.Attach importance to staff training, organize regular learning of service skills, conduct hotel awareness and marketing awareness training for staff, conduct regular assessment and make records
重视员工的培训工作，定期组织学习服务技能技巧，对员工进行酒店意识，推销意识培训，定期考核并做好记录。
9.Maintaining in-depth technical knowledge and skills required for the job.
确保岗位所需知识的更新。
10.Be able to assess team member performance against standards.
能够按照服务标准评估其他员工的工作表现。
11.Monitoring Standards through regular Standards Review checks.
通过反复检查，督导服务标准的实施工作。
12.Lead the staff to complete the tasks and business targets assigned by the department.
领导部门员工完成部门下达的各项任务和经营指标。
13.Understanding what’s going on in other departments and implications for your own department. provide and communicate clear direction to the team
了解酒店其他部门的经营活动及其与自己部门的影响。为团队提供正确的信息渠道
14.Planning ahead and ensuring adequate resources are available.
预先准备并确保各种经营设施设备的充足。
15.Managing the departmental operation and taking action where necessary to ensure smooth running and participating in service duties during service periods, where necessary.
有效管理部门运作，监督并保证服务及餐厅的正常运营采取必要的措施。
16.Effectively establish good relationship with front desk, engineering, housekeeping and other departments and staff, work together to keep the restaurant in good condition, increase restaurant business , and maintain direct contact with team leaders.
有效的与前台，工程部，客房部及其他部门和员工之间建立良好的关系，通力合作保证餐厅良好的状态，增加餐厅生意，与领队保持直接联系。
17.Ensuring the shift is reviewed and handovers and briefings are carried out.
确认每个班次之间做好总结，并与下个班次进行工作交接。
18.Understanding the aims of the hotel and the department’s role in achieving it.
理解酒店的目标，清楚部门在完成目标过程中所扮演的角色。
19.Assist Outlet Manager with the preparation of the Events Brochure.Know the events and promotions for other hotel industry.
协助餐厅经理，准备促销活动宣传册。了解酒店行业其他酒店的活动促销。
20.Identifying, communicating and actioning potential sales leads.
共同鉴定和沟通与潜在的销售线索.
21.Following company control procedures.
遵守酒店的各项财务制度。
22.Understanding the quantity and quality of people needed to operate the department.
了解部门正常运转所需要的人员及人员素质。
23.Assist outlet manager making effective recruitment decisions.
辅助餐厅经理并进行高效的招聘工作。
24.Assist with planning and ensuring departmental orientation is carried out.
辅助制定并执行部门入职培训计划。
25.Ensuring that the Orientation Training Manual for each outlets is kept up-to-date.
确保部门的培训指南定期更新。
26.Ensuring Standard Training and assessment is carried out.
确定标准培训及评估的实施。
27.To ensure the health, safety and wellbeing of customers and all team members.
确保客人及员工的健康及安全。
28.Ensuring that safe and healthy working practices are implemented at all times.
确保所有安全及卫生程序的执行。 
29.The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
如有必要，该部门有权更改或补充该职位描述。
30.Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。



【任职要求】
1.To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
具有积极合作的精神。以热心的态度对待所有的工作，并乐于利用一切机会学习技能以便于改进自己的工作的技巧。
2.To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
具有极强的应变能力。灵活反应并以积极的态面对需求更改的事情，包括任何工作要求的改变的。
3.To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
具有较强的团队精神，通过合作及对同事工作的支持达到团队的共同目标。
4.Strong leadership and people management skills, added with good training skills.
强壮的领导和人员管理技能，附加培训技能。
5.Guest oriented and able to confidently build and exceed the service standards.
以客户为导向，并能够自信地建立和超过服务标准。
6.Thorough knowledge of service, cost control in F&B, labor controls, computer and accountings.
具有彻底的关于服务，劳动力控制，电脑和财务方面的知识。
7.Strong interpersonal skills and attention to detail.
强壮的人际处理能力并关注细节。
8.Under the 9 competencies have key strengths in People Management Communication and Planning. 
在九项能力资格认证中，人员管理沟通和计划安排为强项。
9.Show commitment and ability to develop into Outlet Manager as next role.
展示自己的能力并设定向餐厅经理发展的目标。

Required Qualifications 必要的资历要求：

1.2-4 years in a managerial position in 4/5 Star category hotel.
二至四年在四/五星级酒店的相关管理经验。
2.Good English skills （written & verbal）.
良好的英语口译及书写能力。
3.Familiar with Computer operation.
精通计算机程序。

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