• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 包吃包住
• 节日礼物
• 人性化管理
• 员工福利房间
• 餐饮五折优惠
• 月休8天

Position Summary职位概述

This position is concerned with the efficient and professional service of food and beverages within the Room Services department, ensuring that the restaurant returns a budgeted profit through tight cost and stock control. Direct supervision of staff is necessary, while ensuring that all guests receive optimum service in accordance with the standards, policies and procedures of this hotel and Hilton International.
此职位要求能够为送餐部提供专业快捷的餐饮服务通过成本及库存控制来获得计划盈利。直接督导员工的工作通过遵守餐厅和希尔顿国际酒店的规章制度以确保为客人提供符合标准的完美服务。
Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests.
熟悉掌握菜单及饮料单上的内容并可以详细的给客人做出解释。
Understand dietary requirements and offer appropriate suggestions.
了解健康食品的要求并可以给出适当的建议。
By completing TBS checklist in product knowledge.
能够达到TBS 产品知识的要求。
Be able to make suggestions on the menu that might suit guests of different nationalities.
可以根据客人不同的国籍推荐菜单上的食品。
By knowing menu items of all other outlets to recommend guests to other outlets.
了解其他餐厅的菜肴以便向客人推荐。
Confidently knowing opening hours of all restaurants & Hotel outlets.
熟悉所有餐厅及饭店其他部门的营业时间。
Being able to recommend other restaurants & city attractions to Hotel guests.
可以向客人推荐其他具有吸引力的餐厅或场所。
To actively check staff product knowledge on each shift.
在工作中随时检查员工的产品知识。
Undertake steps/process to ensure that all areas of the restaurant are set are set to the standards required for breakfast, lunch and dinner.  This also includes checking the cashier desk set-up & communicating with the Chefs about any details for the shift including how many reservations for the day.
遵守服务程序保证餐厅的各个区域都符合早餐午餐及晚餐的服务标准。其中包括收银台的准备工作及和厨师交流餐厅预定的详细情况。
Check reservations for the day, ensuring that the restaurant & staff have tables ready and large bookings have been confirmed by phone.
检查餐厅当天预定做好相应的准备并能致电确认预定。
By assisting bar attendants & kitchen staff where required and carry out any reasonable duties requested by the Manager.
在必要的时候协助酒吧及厨房的同事并完成经理交与的任务。
By ensuring all staff are briefed for the details of the shift ahead.
确保所有员工提前了解换班详细安排。
By completing TBS checklist on preparing the restaurant for service.
完成TBS账单表以准备餐厅服务。
To be actively involved in the duties of a food and beverage attendant and cashier while on duty
积极完成餐厅侍者及收银的工作。
Greet guests with a smile, and introduce yourself.
微笑服务并作自我介绍。
Ensure all service procedures are carried out to the standards required.
确保所有服务都符合标准。
Follow up any guest questions or queries immediately and if you don’t know the answer, check with your Manager.
满足客人的各项要求如不能立即回答客人的问题请与经理联系。
A supervisor must have detailed knowledge of Departmental Standards.
作为主管需熟悉掌握部门的各项标准。
Be able to explain the Standards to the team.
可以为团队成员解释介绍服务标准。
Positively dealing with and learning from customer complaints.
以积极的态度为客人服务协助各种合理要求。
Be Pro-Active towards guests, assisting them with any reasonable requests, and training all staff to see these things before the guests ask.
以积极主动的态度为客人服务协助各种合理要求并对餐厅其他员工进行客人需求的培训。
Ensure service standards per TBS checklist are being achieved.
确保达到TBS各项要求。
All guests check must be presented promptly on request with a feedback form & brochure.
在客人结帐时账单要与客人满意程度调查及其他宣传单一起放在账单夹中。
Encourage all guests to fill out feedback forms when they leave.
鼓励客人在用餐结束之后填写调查表。
To supervise the restaurant roster on a daily basis and ensure it is in line with the changing business levels. Make any changes in order to achieve the F&B Teams service standards and budget goals.
在生意变化的基础上调整员工排班做任何变化要确保餐饮部服务质量及财务预算。
Control the allocated labour for each shift to ensure that customer expectations are met whilst achieving the desired labour cost.
管理每个班次所安排的人力资源在一定人力资源的基础上满足客人的期望。
Assist the restaurant managers with training all staff for ‘induction training’ and ‘on the job training’.
协助餐厅经理进行就职培训及在职培训。

Specific Job Knowledge, Skill and Ability 工作技能技巧要求

To maintain a high customer service focus by approaching your job with the customers
always in mind.
在服务工作的整个过程中时刻保持高度的客户服务意识。
To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
具有积极合作的精神。以热心的态度对待所有的工作 并乐于借助一切机会学习技能以便于改进自己的工作表现。
To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
具有极强的应变能力反应迅速并以积极的态面对需求的改变 包括任何工作要求的改变。
To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
具有极强的团队精神通过合作及对同事工作的支持达到团队的共同目标。
To actively promote the services and facilities of the Hilton Hotels to guests and suppliers of the Hotel.
能够积极的向客人及供应商推荐酒店的服务及设施。
To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
在工作过程中能够做好本职工作 保证自己及他人的安全。
Give guest service the highest priority.
将服务客人放在首位。
Display professional behavior at all times.
在工作过程中始终体现职业素质。

Required Qualifications 必要的资历要求

2-4  years in a managerial position in 4/5 Star category hotel
二至四年在四/五星级酒店的相关管理经验。
Good English skills (written & verbal).
良好的英语口译及书写能力。

Preferred Qualifications 更高的资历要求

Strong in Leadership skills & good training conducting skills.
领导技能及培训技巧。
Outgoing personality. Willing to work for long hours.
外向性格、可以长时间的工作。

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