招聘销售经理（会务/业务拓展）MICE Fulfilment /Business Development Manager_三亚海棠湾天房洲际度假酒店招聘信息-最佳东方

招募1名会务销售经理

负责华南区市场及海南本地市场（酒店办公，非驻外）

Tel招聘电话: + 86 (898) 8865 8888-7512

（working period is 9AM-6PM in working days工作时间为工作日上午9点至下午6点）

Develop deep understanding and knowledge of key sectors targeted by hotel, and gain sectorial/account expertise when necessary to maximise lead conversion rate

Ensure the timely follow up and pursuit of business with customers’ leads in order to drive the highest levels of conversion

Conduct and/or assist Sales team in customer negotiation process

Conduct proposal negotiation process and assist Business Development team where necessary

Handle contract signing process

Updated lead status in relevant systems and communicates lead status to relevant Business Development staff (e.g. account owner)

PEOPLE

Team up with counterpart Event Management staff to deliver sector/customer specific services when appropriate

Communicate to his/her superior any issues encountered and other relevant information

Attend and participate in and where appropriate, organise training sessions, daily briefings and other meetings as required

Where applicable, supervise, manage and train MICE Fulfilment Executives and MICE Fulfilment Coordinators in carrying out their responsibilities

Process customer inquiry in accordance to specified service standards

Develop and deliver relevant documentation to the customer

Prepare and deliver site inspections for potential customers (when necessary)

Prepare and submit proposals

Ensure accurate and timely updating of a record of all relevant activities and customer information in the provided Sales System (i.e. Delphi; Opera; etc.) for future reference and control purposes

Perform other duties as assigned.

This is a middle level MICE Fulfilment position in a full service luxury, resort, or major flagship hotel with high volume catering, banquet, and/or convention facilities.

Performance of this role should be measured by the following key metrics:

• Key Performance Objectives set annually (as per IHG policy)

• Process compliance as the indicated compliance in the Standard Operating Procedures

• Data entry quality

• Lead service standard

• Proposal quality

• Lead handover quality

• Lead conversion rates

• Customer feedback/satisfaction

Degree or Diploma, and 2 – 5 years of relevant experience in customer relations in Hospitality or a related service industry. Type and level of experience required may vary slightly based on size and complexity of operation.

Expected to possess the following skills:

• Good communication and negotiation skills

• Ability to take initiative, meet deadlines and commitments, and complete tasks and projects as required.

• Strong organisational skills required to maintain electronic and paper filing systems

• Maintain a high level of knowledge pertaining to policy and procedure and communicates knowledge effectively to all personnel when applicable.

• Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management and team members as well as producing reports

• Excellent PC skills (including MS Office)ects the work assignment of supervisory and non-supervisory personnel

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