• 五险一金
• 带薪年假
• 管理规范
• 人性化管理
• 领导好
• 年假多
• 世界500强
• 加班工资

The customer Manager is responsible for leading and guide the team in forging a lasting, open, and collaborative relationship with clients through the delivery of a unique and authentic experience at the client site.
Provide and manage a comprehensive and consistent range of services at the site with a focus on continuous improvement, operational excellence, safety, and compliance. Create an interesting and impactful client engagement strategy. Build a community of ambassadors and FM support team to deliver timely and consistent Workplace experience soft services & FM operations technical services. Develop client support and feedback initiatives and lead regular meetings with stakeholders to enhance relationships.
You will be involved in the implementation of all internal & external communication strategies and events management in collaboration with client’s leadership to drive a purposeful fusion of life and work based on authentic human experiences. 
You Will be involved in the implementation of professional meeting service, VIP service and service etiquette training

Client Engagement
o	Create a fun and impactful client engagement strategy
o	Engage with all guests, employees, and key stakeholders
o	Imbed in the FM team a culture of empowerment, engagement, and fulfilment
o	Work with relevant parties on space management through data analytics 
o	Develop client support/feedback initiatives e.g. FAQ 
o	Build a community of ambassadors to delivery soft services that are authentic, caring, and able to provide timely services
o	Ensure effective communications and reporting to clients on operation matters and Workplace Experience 
o	Evaluate service response time and analyse occupants’ service request trends and suggestions
o	Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user

Communication
o	Lead the development and implementation of all internal communication strategies in collaboration with client’s leadership with a focus on improving culture and employee engagement.
o	Liaise with JLL team and client on soft service delivery
o	Share regular event and celebrations content through client’s internal monitors, blog posts, newsletters, and other communication channels.
o	Create, manage JLL profile within the client account 
o	Adopt innovative communication strategies
o	Champion monthly meetings with stakeholders to enhance relationships

Event Management
o	Formulate a monthly calendar of events and implementation plan
o	Build and maintain Standard Operating Procedures 
o	Organize facilities and manage all event’s details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc.
o	Providing outstanding customer service and organize memorable events that exceeds client expectations at the site
o	Propose ideas to improve event and service quality
o	Develop an event planning process that is simple to adopt and implement
o	Assist in the coordination of event orders with client, team, and vendors
o	Develop and manage the vendor network

Key points
o	Professional meeting service for government or VIP meeting for our client
o	Professional service / commercial etiquette 
o	Ability to train the staff on service and could design and deliver service to our client
o	Good communication skill
o	Good  team worker
o	Could travel to other cities
o	 Good on presentation and writing skill
o	English level can only fulfill basic writing and speaking

Experience 
o	A Bachelors in related field and work experience of over eight (5) years, five of which should be related to all aspects of workplace (FM) delivery at account level.  
o	Excellent time management and communication skills.
o	Sales skills and ability to build productive business relationships
o	Ability to manage multiple projects independently
o	Comprehension of M&E services to ensure services are managed, although technical qualification / background is not mandatory
o	One or more globally/regionally recognized certifications in Facility management, PMP, Health and Safety, Human Experience, etc., would be an asset.
o	MS Office proficiency
o	Airlines service or 5-star hotel service background is preferred

Task Skills 
o	Project management
o	Planning and organizing
o	Strong social media literacy
o	Customer relationship management
o	Training
o	Service etiquette professionals

Personal Skills 
o	Strong communications and customer focus skills with the ability to interface and relate to the different stakeholders in the organization
o	Confident, friendly & engaging
o	Strong drive and persistence to achieve results
o	Creative thinking with an open mind that is balanced by a strong sense of realism and practicality 

仲量联行（纽约证交所交易代码：JLL）是专注于房地产领域的专业服务和投资管理公司，致力于帮助房地产业主、用户和投资者成就商业愿景。仲量联行是《财富》500强上榜企业，业务遍及全球80个国家，拥有近300个分公司，员工总数近80,000人。2016年度业务营收达58亿美元，总收入68亿美元，代表客户管理和提供外包服务的物业总面积逾44亿平方英尺（约4.09亿平方米），并协助客户完成了价值1,450亿美元的物业出售、并购和融资交易。截至2017年6月30日，仲量联行旗下的投资管理业务分支“领盛投资管理（LaSalle Investment Management）”资产总值达576亿美元。仲量联行与第一太平戴维斯、高力国际、世邦魏理仕、戴德梁行同为世界知名的五大房地产咨询机构，是唯一连续三年入选福布斯白金400强企业的房地产投资管理及服务公司。2019年《财富》500强排名189位，上升幅度为全球第二。 仲量联行1783年成立于英国伦敦。目前，仲量联行业务遍及全球80个国家，拥有逾300个分公司。在大中华区，仲量联行在上海、北京、广州、成都、天津、深圳、青岛、重庆、沈阳、武汉 、西安、南京、杭州、澳门、台北、香港等城市设有分公司。仲量联行拥有超过1900名专业人员及12000名驻厦员工，所提供的专业房地产服务遍及全国80多个城市