Job description:
Order processing
Communication with customers
Handling enquiries from customers
Monthly fee confirms
Contact maintenance construction
Internal sales assistance
Administration
Express delivery, fax
Receptionist
New company office occupancy
岗位职责:
1. 商务中心行政客服部的日常运营和管理;
2. 亲和力高,形象气质好。负责电话接听,接收客户来函及收发快递,并及时予以回复(要求使用客户服务礼仪),做好相关工作跟进、回访;
3. 与客户之间保持良好的沟通、协作关系;做好关键客户的商务客户接待和服务;
4. 熟悉公司服务设施的位置和行政商务经营特色,以及提供各类行政商务服务和物业收费;
5. 完成客服经理、主管分配的各项工作,并对商务中心进行监督及有效管理,遇事及时知会相关部门;
6、熟悉各项业务,对客户的各项合理需求进行有效处理;
Qualifications:
- At least 1 years experience in a foreign company, background.
- Customer service orientation, excellent communication skills.
- Must be able to communicate in perfect Chinese and English, both verbally and writing.
- Basic computer skills.
- Confident, independent, resourceful and highly motivated with a good health.
- Coachable, willing to learn and a team player.
1.大专以上学历;
2.有良好的英语基础 ;
3.具有五星级酒店行政商务服务或客服接待工作经验者优先;
4.熟练操作计算机,能自如使用办公软件;
5.具有责任心和团队意识,良好的沟通协调及独立管理能力;
6.工作认真仔细,有耐心,具有亲和力。
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青葱国槐掩映下的北京天伦松鹤大饭店,地处北京市中心黄金地段,是仙妮蕾德国际集团旗下具有国际四星级水平,于2021年全新亮相,以简约现代的建筑风格突显一派高贵典雅的气度,古风神韵与时尚潮流元素完美融合。 北京天伦松鹤大饭店毗邻紫禁城、天安门以及众多的北京四合院等历史名胜,时尚百货公司比肩而居,交通方便,是国内外旅游人士的绝佳驻留之地,也是商务精英惬意便捷之旅的首要之选。我们正在寻找富有热情、才能出众的各类酒店人才,集团前景美好、工作环境一流、待遇优厚,欢迎您的加入。 Sunworld Hotel is a four-star hotel under Sunrider International equipped with modern facilities of international standard. The renovation of 2021 endowed the hotel an elegant and magnificent appearance to better serve all guests from around the world with brand-new facilities, innovative management and perfect service. Sunworld Hotel is close to the Forbidden City, Tiananmen Square and many Beijing Siheyuan and other historical attractions, fashion department stores surrounded, with convenient transportation, perfect residence for domestic and foreign tourists. We are looking for a variety of hospitality, enthusiasm and outstanding talents. We welcome you to join us with a bright future, first-class working environment and favorable salary.