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岗位职责
1.充分了解酒店设施和营业时间,确保正确回答客人的问题。
2.迅速处理宾客要求并跟踪确保客人完全满意。
3.提供优质的对客服务,确保顾客合理要求被满足,采取合适的行为解决客人投诉。
4.保持对产品与服务的高度了解以便于向客人解释和销售服务与设施,贯彻酒店的安全制度、紧急情况处理规定和程序。
岗位要求1.甜美的音色,适当的语音语调和语速,良好、积极的工作态度,乐于学习,乐于助人.
2.良好的英语能力以及沟通技巧,同时掌握其它外语者优先考虑
3.具有酒店专业或相关专业学历者优先考虑。
酒店介绍广东鹤山方圆福朋喜来登酒店,由知名企业广东方圆地产集团所投资兴建,并万豪酒店国际集团在江门管理的第一家酒店。由国际知名设计师操刀设计的广东鹤山方圆福朋喜来登酒店位于大雁山风景区西麓,坐拥鹤山最大天然氧吧,邻近具有“东方威尼斯”之称的古劳水乡。鹤山是咏春的发源地,咏春拳开派祖师一代宗师梁赞先生的故乡,鹤山咏春拳在海内外享有盛誉。作为江门第一家高级国际连锁酒店,凭借卓越的品质,完善的设施及优美的环境,酒店将为每位来访宾客提供最优质的体验。The Four Points By Sheraton Guangdong, Heshan, which invested by well-known enterprise Guangdong Fineland group as well as the first hotel managed by Marriott Hotels group in JiangMen. Designed by internationally renowned designers, its located in western slope of the Crane mountain scenic area, who have the biggest natural oxygen bar. nearby the "Oriental Venice" of the GuLao water village. Heshan is the birthplace of YongChun as well, the hometown of Mr. LiangZan who was the grandmaster of YongChun, also the ancestral master of YongChun. he has a reputation for his YongChun at home and abroad. as the first international hotel chain of JiangMen, with excellent quality, perfect facilities and graceful environment, the hotel will provide the best quality experience for each visiting guest.