招聘金尊楼层主管_南京金奥费尔蒙酒店招聘信息-最佳东方

Responsibilities/岗位职责
Adherence
to Staff
Handbook and Fairmont Code of
Ethics.
遵守员工手册条款和费尔蒙道德规范。

Work collaboratively. Respect team members and immediate supervisors. Follow department rules and regulations.
融入团队气氛，尊重同事，尊重上司，遵守部门内的规定。

Ensures that all Fairmont Gold Standards of Service
& Operational Procedures are adhered. Monitor maintenance of the physical
Fairmont Gold product.
确保遵从所有费尔蒙金尊的服务水准及运作程序。对费尔蒙金尊有形产品的维护进行监督。

Reviews all Fairmont Gold Reservations to ensure
all standards are met. All guest
requests are anticipated.
检查所有费尔蒙金尊的预订以确保满足所有标准。预料所有客人的请求。

Ensures the highest possible revenues are generated
for Fairmont Gold and works with the Front Office team on daily upsell
programs. This should include out of
order rooms, sell outs, preventative maintenance and special room projects.
确保费尔蒙金尊的最高可能收益，并与前厅部小组一起完成日常的上行销售服务计划工作。这应该包括故障房、已销售房以及专门客房规划。

Monitors Fairmont Gold status, tracks and forecast
daily, weekly and monthly Fairmont Gold Occupancy levels and plan the Fairmont
Gold Department accordingly.
监测费尔蒙金尊状况，跟踪和预测每日，每周和每月费尔蒙金尊的入住率并依此来规划费尔蒙金尊部门。
Provide exceptional Concierge information to our
guests about local and area attractions, restaurants, theatres, special events,
tickets, confirmations and other available services.
为客户提供各种优质礼宾服务信息，如当地景区，餐厅，剧院，特殊活动，门票，以及其它服务的确认。

Develop and maintain strong guest relationships to
ensure Fairmont Gold loyalty.
发展与维护稳固的客户关系，确保他们成为费尔蒙金尊部门的忠实客户。

Handle all daily Fairmont Gold Comments.
处理费尔蒙金尊部门的日常客户留言。
Manage the Fairmont Gold Guest History system and
ensure Guest information is updated.
管理费尔蒙金尊客人的履历系统，并确保客人信息被更新。

Remains observant and responds to each guest who
approaches the Reception Desk.
保持密切关注和回应每一个走近接待处的客人。

Maintains a perpetual presence on the Reception
Desk throughout the hours of the shift.
在换班期间保持接待处人员不间断。

Greets all guests courteously, using the guest’s
name whenever possible.
礼貌的欢迎所有客人，可能的时候使用客人的名字。

Ensure all guests are escorted to their
room/suite/Gold lounge and full hotel tour is conducted.
确保所有客人都被护送到他们的房间/套房/金尊酒廊并全程陪伴。

Follows Hotel’s telephone etiquette standards.
遵循酒店电话礼节标准。

Enrolls new FPC members and updates FPC certificate
maintenance.
给新FPC成员注册并更新维护FPC登记记录。

Ensure all necessary working tools and stationary
is sufficient.
确保所有必须的工作工具和足够的文具。

Alert the Reception Supervisor or a senior member
of Front Office Management or the relevant Department to any problems that may
occur during a shift.
提醒接待处主管或前厅管理部门的高级人员或相关部门，在换班期间可能发生的任何问题。

Ensure that any compliments or complaints that are
received are dealt with promptly in a polite and efficient manner and to enter
this in the Duty Manager’s log book.
确保用礼貌，高效的方式快速处理收到的任何赞扬或投诉，并记入值班经理的日志。

Be familiar with our regular guests and their
requirements.
熟悉我们的常客和他们的需求。

Be familiar with the VIP procedures.
熟悉VIP流程。

Deal with all guests inquiries with efficiency.
有效的处理所有客人的咨询。

Complete the duties on the Fairmont Gold/cashier
checklists.
完成对费尔蒙金尊/出纳清单的职责。

Check in guests, ensuring correct, legible registration
and method of payment.
登记客人信息，确保正确清晰的登记和支付方式。
Update registration cards, ensuring that all guest
histories are linked and updated correctly in the different systems.
更新登记卡，确保所有客人的履历在不同系统中联系在一起并正确更新。

Ensure that the handover shift is smooth and
complete.
确保换班交接的顺利和圆满。

Be responsible for individual floats and reconcile
banking on a daily basis immediately reporting any discrepancy to the Fairmont
Gold Manager.
负责个人备用零钱和日常协调银行业务，向费尔蒙金尊经理立即报告两者之间的任何不一致的地方。

Provide a foreign exchange conversion service for
hotel residents only or others only at the discretion of management.
只为酒店的住店客人或只为其它由管理部门决定的人提供外汇兑换服务。

Run a credit check report on all guests ensuring
that adequate methods of payment are held, and if credit issues arise report
them immediately to the Fairmont Gold Manager
管理所有客人的信用报告，以确保使用合适的支付方式，如果出现信用问题，立即向费尔蒙金尊经理汇报。

Receive payment for guests’ accounts recognizing
the various forms of payment acceptable.
接受客人账户支付，认识到各种形式的支付都是可以接受的。

Ensure that all accounts and postings to sales
ledger have fully documented back-up authorizing charges.
确保在所有销售分类账和过账中都能对授权费用进行详细的备份记录。

Be responsible for own late charges, including
billing and documentation.
对自己的后续费用负责，包括账单和记录。

Handle paid outs, allowances and petty cash to the
right procedures.
以正确的流程处理支付，折扣和零用金。

Strong & effective communication with all other
departments. Attend Department
Communication meetings in place of the Fairmont Gold Manager, representing the
Fairmont Gold Department.
与所有其他部门进行密切有效的沟通。作为费尔蒙金尊的代表，代替费尔蒙金尊经理参加部门沟通会议。

Daily supervision of all contributing colleagues
and departments who provide service to Fairmont Gold to ensure that Fairmont
Gold standards are provided.
日常管理所有做出贡献的职员和部门，他们为费尔蒙金尊提供服务，确保提供费尔蒙金尊标准。

Establishes & maintains communication with all
Fairmont Gold staff on a daily basis.
在日常生活中，与费尔蒙金尊的所有职员建立和保持沟通。

Participates in the Training & Development of
the Fairmont Gold Team, including corrective action of colleagues assigned to
Fairmont Gold. Participates in the
Training & Communication process of all colleagues providing service to
Fairmont Gold.
参加费尔蒙金尊团队的培训和发展，包括纠正指派到费尔蒙金尊员工的行为。参加所有为费尔蒙金尊提供服务的职员的培训和沟通过程。
Proposes and facilitates innovative, cost-effective
guest experience enhancements. Directs
and executes approved plans & programs for Fairmont Gold in accordance with
company and hotel policies.
建议并促进创新，增强低成本的客户经验。按照公司和酒店政策，为费尔蒙金尊指导和执行批准的计划与方案。

Adheres to and promotes the Company’s Health &
safety policies to ensure a safe work environment and knowledgeable all safety
& emergency procedures.
坚持促进公司的健康与安全政策，确保工作环境的安全，并完善安全与应急程序。
Qualifications/岗位要求
A minimum of two years Hotel Concierge or Front Office experience
至少两年酒店礼宾部或前厅部工作经验。
Previous experience in a supervisory capacity
具有管理职位方面的经验。
Proven employee relation skills
熟练员工关系技能。
Bilingual in Mandarin & English (verbal & written)
双语能力，普通话和英语（口语和书面）。
Recognized commitment to Guest Service and exceeding guest expectations
致力于客户服务，超越客户期望
Excellent leadership, written/verbal communication and interpersonal skills
优秀领导能力、书面或口头交流能力以及人际交往能力
Self-motivation and organizational skills with the initiative and ability to complete projects in a timely manner and proven ability to work under pressure
善于自我激励，有及时制定并完成项目的组织能力，能够承受压力
An operational knowledge and proficiency in Front Office Systems-Micros-Fidelio and Microsoft Office suite (Word, Excel, PowerPoint)
熟悉酒店管理软件和微软办公室操作系统（Word, Excel, PowerPoint）
Diploma in Hospitality Management is an asset
有酒店管理学位的优先考虑

南京金奥费尔蒙酒店是距离南京禄口国际机场和南京火车南站最近的百年奢华品牌酒店，与南京国际博览中心和奥体中心临街相望。酒店位于金奥大厦的上半部，亮灯时是一个形似巨型中国传统灯笼的建筑奇观。酒店气势宏伟，巧妙融合了超现代的设计布局和费尔蒙誉满全球的热情优质的服务，是南京新城区的地标性建筑。酒店内设四个独特的餐厅。位于酒店60层的全日餐厅为客人带来非比寻常的自助餐以及俯瞰河西的360度美景。大堂吧，为客人奉上世界各地政要钟爱的费尔蒙特色下午茶。荣华轩，以淮扬菜，粤菜和川菜为主推菜系。温哥华扒房，给客人带来难以忘怀的牛扒体验。此外，2,500平方米超大会议场地确保客人的婚礼或者宴会值得纪念。酒店拥有347间客房，其中75间为套房。房间设施均按奢华酒店标准配备，包括意式浓缩咖啡机，席梦思床垫，洗浴间中的嵌入式电视屏幕等等。自酒店开业以来，南京金奥费尔蒙酒店已迎来了一系列的各国政要及贵宾，以及世界五百强公司众多高层，并获得过众多奖项，例如《品味生活》杂志颁发的最佳亚洲餐厅以及第九届星光奖之十大新开业酒店。--------------------------------------------------------------------------------------------------------------------------------南京金奥费尔蒙酒店招聘时间：周一至周五 09:00-17:00地点：南京市建邺区江东中路333号金奥费尔蒙酒店B2层联系电话：025-8672-8888联系人：人才与文化部简历接收邮箱：careers.nanjing@fairmont.com----------------------------------------------------------------------------------------------------------------------------