职位福利
- 五险一金
- 节日礼物
- 技能培训
- 带薪年假
- 岗位晋升
- 管理规范
- 员工生日礼物
- 人性化管理
职位描述
Responsibilities/岗位职责
- Demonstrates Fairmont’s Service Plus Standards in all interactions
通过各种互动形式展示费尔蒙的服务及标准。
- Mixes and prepares a wide range of beverage items.
混合和调配各种饮料。
- Assists servers whenever needed.
全面协助服务员工作
- Greets all guests and colleagues in a warm and sincere manner and always adopts a positive attitude to keep the team spirit at its highest.
用热情和友好的方式迎接宾客和同仁,用一种积极的态度把团队精神发挥到极致。
- To ensure that all guests leave the outlet with a lasting positive experience and impression of the outlet.
确保所有宾客离开餐厅后对餐厅念念不忘,印象深刻。
- Should be punctual, efficient, and above all courteous – assuming a pleasing and helpful attitude towards each guest.
工作准时高效率,注重所有礼节——带着愉悦的心情和主动的服务态度竭诚为每位宾客服务。
- To have pride in his/her appearance and personal hygiene, making sure that his/her uniform and shoes are always of the highest standard.
严格要求他的/她的外形及个人卫生情况,确保他的/她的工作制服与鞋子穿戴始终达到最高标准。
- Has a genuine desire to provide an unparalleled guest experience.
真诚地为宾客提供无与伦比的服务体验。
- To assist in the setup and service of events and private functions in the outlet
协助本部门在各类活动和私人聚会中很好的服务
- To provide exceptional service for events and private functions that are hosted in Music@61 and Cloud 62
对乐音和云顶的各种活动和私人聚会提供卓越的服务
- To handle any guest feedback in an appropriate manner ensuring the guest leaves the outlet completely satisfied. If unable to correct the situation the colleague must inform supervisors or managers in order to facilitate service recovery.
采用适当方式处理所有宾客的意见反馈,从而确保所有宾客能够满意离开餐厅。如果无法改变情况,必须通知餐厅主管或经理,以便有助于服务补救。
- Checks and sets-up bar and equipment, places bottles in the proper place, prepares adequate mise-en-place to be used during the shift.
检查并布置酒吧和相关设备,将酒瓶放置到合适的位置,充分做好工作交班准备。
- To report to duty punctually, in full uniform according to appearance and grooming standards.
按期汇报工作,须按照服饰标准进行着装。
- To demonstrate a complete understanding of Restaurant Policies & Procedures and Service Standards as outlined in the Fairmont Hotels & Resorts
能够证明完全了解费尔蒙酒店度假中心规定的政策和程序及服务标准
- To make and serve drinks in accordance with liquor laws.
按照液体法要求配制和提供饮品。
- To maintain a clean and safe work and dining environment.
保持一个清洁并安全的工作环境和用餐环境
- To have full knowledge of available menus of the restaurant.
完全熟悉餐厅的可用菜单
- To be aware of safety in the bar, to have complete understanding of adhere to the company’s policy regarding fire,hygiene and safety.
意识到酒吧的安全问题,完全了解并遵循公司在消防,卫生和安全方面的政策。
- Maintain an accurate reasonable inventory, completing nightly and monthly inventory counts.
保证存货的准确性,以便执行每晚存货盘点和每月存货盘点
- To order, stock, and control all necessary par stock levels.
订购,存储和控制所有必要的平均存货量。
- Ensures that licensing hours and laws are strictly followed.
严格遵循许可时数和许可法
- Monitoring Freezers and Refrigerators, should any problems occur it must be reported to the technical services.
监督制冷设备和电冰箱,如果出现任何问题,必须及时汇报给技术服务部门。
- To ensure that costs are kept to a minimum by controlling wastage and breakage.
控制产品浪费和损坏,从而保持最低的运营成本。
- To read the notice board and logbook on a daily basis.
每天须阅读布告牌和工作记录
- To identify any training sessions as scheduled without fail.
必须参加所有的培训课程
- Occasional Duties/Projects as assigned to you by the Outlet Manager or Food & Beverage Director/Asst. Food & Beverage Director may be assigned to you periodically.
执行由餐厅经理或餐饮总监/副总监分配的临时任务/项目。餐饮主管可能会定期为你分配工作。
- Follows Hotel’s telephone etiquette standards
遵循酒店规定的电话礼仪标准
- Follows Occupational Health & Safety regulations
遵守职业卫生和安全规定
- Reports suspicious people, parcels, and behaviors to Security
报告可疑人员,行李包裹,及行为给保安人员
- Ensures adherence to employee handbook and Fairmont’s Code of Ethics
遵守员工手册和费尔蒙的道德规范。
- Got yourself involved in the team, respect your colleague and your boss, obey your department rules.
融入团队气氛,尊重同事,尊重上司,遵守部门相关规定。
Qualifications/岗位要求
- Must possess outstanding guest services skills, professional presentation and sophisticated communication skills
必须具备突出的宾客服务技能、专业表达能力及优秀的交际能力。
- Proficient in the English language (verbal & written), second language is an asset
精通英语(口语和书面),掌握第二门语言者优先。
- Must be able to handle a multitude of tasks in an intense, ever-changing environment
必须能在紧张和多变的环境下应对多项任务。
- Must be flexible in terms of working hours.
必须能灵活安排工作时间。
必须身体健康
- Must have good knowledge of beverages and cocktails
必须对饮料和鸡尾酒有很深的了解。
比比竞争力
目前共有
位求职者投递了该职位,你的简历匹配度为
你的综合竞争力排名为第
名
公司地址
中国南京建邺区江东中路333号
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