• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 领导好
• 员工生日礼物
• 人性化管理
• 包吃包住
• 帅哥多
• 管理规范

职责：
1.按照规定的程序，迅速解决客人投诉问题，并跟进及时了解客人的要求，以保证客人最大的满意度
Resolve guest complaints swiftly and follow-up guest requests promptly according to established standards to ensure maximum guest satisfaction.
2.检查贵宾房，迎接并陪伴贵宾，为贵宾送行，保证贵宾舒适和满意
Check VIP rooms, meet and escort VIP guests and see off VIP guests to ensure total comfort and enjoyment.
3.与所有客人保持专业水平的关系，保证客人得到悉心照顾，收集客人的反馈以改进迎送服务
Develop and maintain a professional relationship with all guests to ensure that they are well taken care of and obtain feedback from guests necessary to improve the delivery services.
4.每日巡查酒店，检查酒店设备、工作区和客人活动区域的工作状态，报告异常情况，使客人达到最大的满意度
Conduct daily hotel inspection rounds; check working condition of hotel equipment, work areas and guest areas and report any irregularities to maximize enjoy ability of guest services.
5.监督前厅员工分配客房、办理客人登记入住和结账离店、处理行李、留言和传真， 处理客人要求，打印报告等活动，保证酒店高效运转，欠款 回收顺利
Oversee the activities of Front Office associates in allocating rooms, in checking-in and out of guests, in handling of luggage, in handling messages and faxes, in handling requests, in printing reports to ensure smooth operations and in checking company account bills to ensure collectability of accounts.
6.立即解决出错问题，检查高额账单客户以避免账单欠付
Resolve discrepant rooms immediately and check accounts with high balances to prevent outstanding bills from being unpaid.
7.保存记事本，记载上班期间发生的有关与重要的事件，形成一个完整的记录，以供将来参考
Maintain an incident logbook of all pertinent and important events throughout the entire shift to keep a permanent record of all incidents for future reference and for handover to the next shift.
8.通过有效沟通和自觉应用酒店的人事规定，与所有同事保持良好的关系，保证客人得到悉心照顾， 收集客人的反馈以改进客人迎送服务
Develop and maintain good associate relations through effective communication and conscientious application of hotel personnel policies to ensure harmonious working relationship with all associates.
9.完成公司领导交办的其他工作
To follow up other tasks which assigned by superior

要求：
1.大专或以上学历
College or/and University graduate preferred.
2.酒店管理专业优先
Hotel Management Preferred but Not Required
3.至少前台3年主管经验
Minimum 3 years supervisory experience in front desk operation.
4.1.原则性强，职业化规范度高，具有良好的团队协作精神，出色的人际交往能力，诚实可靠、品行端正                              
Strong sense of principle, professional management ability ,a good team spirit of collaboration, excellent interpersonal skills, honest and reliable, Decency
2.具有较强的工作责任心和学习能力、良好的团队合作意识                                                                                          
Have a strong sense of responsibility and learning ability, a good team spirit of collaboration

西双版纳云投喜来登大酒店位于嘎洒旅游小镇温泉度假区的核心地带，距景洪市中心仅15分钟车程，距西双版纳机场仅10分钟。毗邻原始森林公园、基诺山寨，野象谷、流沙寨曼弄枫等著名自然景观和民族风情两优融合的风景胜地。是您惬意感受热带雨林风光，体验傣寨风情的理想之地。酒店拥有326间客房与套房，缔造温馨惬意的居住空间。房间内设有宽大办公桌、有线及无线高速上网设施让您在住宿期间随时与外界保持联系，轻松处理工作事宜。酒店设有2478平米的多功能会议空间，适合举办各类活动。 酒店设有两个美味餐厅：盛宴标枳：这间全日制餐厅拥有温馨舒适的氛围，供应西式与东方菜肴，诱人的自助餐连同开放式厨房为您营造互动式餐饮体验。采悦轩：以纯正地道的传统粤菜，本地美食及其它地方的中式菜肴为特色，您可安坐于此，大快朵颐一番。 在喜来登，我们相信分享使生活更美好。我们期待您加入我们的大家庭，开启您的万豪之旅，与我们共同成长！  有意者，请您携带您的简历、1张1寸彩色免冠照片、个人证件原件及复印件（身份证、学历证书、相关职业资格证书）到人力资源部面试。 电话：0691-899 1111邮箱：sheratonXSBN.careers@marriott.com邮编：666109地址:云南省西双版纳州景洪市嘎洒镇云投路1号网址:http://www.sheraton.com/xishuangbanna