• 五险一金
• 管理规范
• 包吃包住
• 带薪年假
• 岗位晋升
• 技能培训
• 人性化管理
• 员工生日礼物
• 领导好

JOB OVERVIEW职位概述
•Assist in managing all aspects of the front office areas which may include but is not limited to guest registration, bell services, concierge services, business center, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability.  Adhere to all brand standards and desk merchandising.  Serve as Front Office Manager in his/her absence.
•协助管理前台各方面工作，包括但不限于注册客人，行李服务，礼宾服务，电话服务，客人预订来确保客人的满意度，使酒店利润最大化。
DUTIES AND RESPONSIBILITIES工作职责
•Assists the Front Office Manager in all aspects of their duties
协助前厅部经理的各方面工作
•Assist Front Office Manager in execution of the management of staff 
协助前厅部经理管理员工
•Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition
监督前厅部员工，以确保来宾被及时的礼貌接待并得到充分的注意和重视
•Monitor Front Office and particularly Guest Relations personnel, to ensure IHG Rewards Club, known repeat guests and other VIPs receive special attention and recognition
监督前厅部，特别是客户关系人员，以确保IHG优悦会会员、常客和其它贵宾得到特别关照和尊重
•Control the availability of rooms, rooms types, accuracy of room count and rate categories
管理房间空余情况、房间类型、房间出租率和价格类型的准确性等
•Maximize occupancy, revenue and average rate while maintaining high service standards
在保持服务的高标准的同时将入住率、收益和平均价格最大化
•Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to
与客房部联系，保持客房形象，并遵守“到店即可入住”的政策
•Turn away guests if occupancies deem it necessary ensuring no good-will is lost
如无房则婉拒来客，以免丧失信誉
•Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met
与行政管家紧密联系，以确保客人的特殊需要、关于各类用品的需要和其它与客房相关的需要得到满足
•Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
掌握信用政策和程序，并与财务部密切联系，以确保信用程序的完全执行
•Know system recovery procedures
掌握系统复原程序
•Interpret computer reports
分析电脑报告
•Compile statistics for front office and provide reports relating to that area
为前厅部整编统计数字并提供与之相关的报告
•Continually check the accuracy of room count
不断检查房间出租率的情况
•Approve upgrades and special amenities in absence of manager
批准房间的免费升级及特殊设备的使用
•Maintain inter-departmental relationships to ensure seamless customer service
保持各部门之间的关系以确保对客服务畅通
•Inspect frequently for cleanliness and orderliness, the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival
经常到大厅、接待处和收银台检查其整洁情况，并在贵宾到来前对贵宾房进行抽查
•Assist in the preparation of efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
在考虑项目入住情况和预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为前厅部员工准备高效的工作计划，安排节日和假日
•Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
保持部门员工的行为、装束、卫生、制服穿着、外表和仪态标准
•Provide input for Front Office Departmental Meetings and deputizes in cases of absence
参加前厅部部门会议并在缺席的情况下负责代理
•Promote Inter-hotel sales and in house facilities
促进店际销售及完善内部设施
•Works with Superior and Human Resources on manpower planning and management needs
与上级领导和人力资源部一起进行人力规划和管理需求。
•Works with Superior and Director of Finance in the preparation and management of the Department’s budget. 
与上级领导和财务总监一起编制和管理部门预算。


QUALIFICATIONS AND REQUIREMENTS任职要求

Required Skills –
技能要求
•Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
•Good writing skills
具有良好写作技能
•Proficient in the use of Microsoft Office and Front Office System
熟练使用微软办公软件和前台系统
•Problem solving, reasoning, motivating, organizational and training abilities
具有解决问题，推理，号召，组织和培训能力 
•Strong Leadership skills in managing teams
在管理队伍中有具很强的领导技能
•Ability to manage complex relationships
管理复杂关系的能力

Qualifications –
学历
•Bachelor’s degree in Hotel Administration, Business Administration or equivalent
具有酒店行政管理，商业管理或相关的学士学位。

Experience –
经验
•2 years of guest service / hotel experience with one year in a management capacity, or an equivalent combination of education and experience.  
拥有2年酒店宾客服务工作经验，包括1年管理经验，或与此相当的教育和相关工作经验结合的背景
•Type and level of experience required may vary slightly based on size and complexity of operation
经验类型和程度的要求可能因运营规模和复杂性而略有不同。

海南清水湾金普顿酒店将是海南的新度假生活方式引领者。酒店融合了海滨风情和低奢理念的设计气息，将创意与现代的美学汇合，运用灵活多变的空间设计，带来迷人的沉浸式体验，让宾客在公共区域，泳池，水疗，健身房，娱乐中心和园林中享受着私密和品质生活的度假体验。酒店还有精心设计且充满活力的餐厅和酒吧，将成为社交、打卡的新地标。它也同时将是聚集健康生活方式、放松身心，激活灵感的度假目的地。