招聘宾客服务中心主管/领班 Guest Service Center Supervisor/Captain_海南清水湾金普顿酒店&英迪格酒店招聘信息-最佳东方

DUTIES AND RESPONSIBILITIES 工作职责

Provideinput for Front Office Departmental Meetings and deputize in cases of absence

在代表缺席的情况下为前厅部会议提供记录。

Istrained to maintain accurate records.

准确记录相关信息

Performsall related duties and services as assigned by the Guest Service Manager

执行部门经理分派的相关任务和工作职责

Respondsto solve problems in the absence of Senior Management.

在部门经理不当班情况下，能及时解决相关问题

Complieswith all departmental policies, as well as hotel rules, regulations andpolicies and ensures that all Guest Service Center Associate comply with thesame rules and regulations.

遵守部门规定和酒店规定，并要求员工一样遵守相关规定

Ensureproper grooming of associates.

确保员工仪容仪表整洁

PromoteInter-hotel sales and in house facilities

促进酒店销量和酒店设施。

Directs,supervises and coordinates the activities in GSC department

指导，监督，协调宾客服务中心的员工及服务。

Developsand implement procedures for proper handling in and out going telephone calls,facsimile transmission, rental equipment, lease telephone lines and othertelecommunication services

发展和执行适当操作电话、传真传输,租赁设备、租赁电话线和其他电信服务的程序。

Investigatescomplaints regarding the Telecommunication services and the Operators andtechnicians, takes appropriate actions.

调查关于电话服务，职员和技术员工的投诉，并采取适当的惩处。

Developsworking plans to carry out goals, compares actual achievements against goalperiodically, take necessary corrective actions

开发工作计划并实施目标,比较实际的成就与目标定期,采取必要的纠正措施。

Managesand monitors the operation of all equipment’s, software, hardware and endureall units are working and installed properly

管理和监督所有员工对于操作设备、软件、硬件进行正确安装。

Maintainsup to date list of all telecommunication equipment

维护和更新通讯设备列表。

Monitorsthe performance of PABX/Voice Mail/Call Accounting software and maintainlogbook of equipment performance report

监测分机的性能、语音邮件、电话会计软件和维护日志的设备性能报告。

Investigatesand reports software problem to Vendors, coordinates interface problem solvingwith the hotel System Manager

向供应商反馈系统软件问题，与电脑房经理一同解决系统问题。

Maintainssuitable record to process telephone calls in the billing system, and tomaintain record of the room status up to the Brand minimum standards

在电话计费系统中维持适当的纪录，并保持房间状态在品牌要求的最低标准之上。

Maintainsuser documentation, PABX system reports, telephone list, and numbering planleases agreement on rental lines, maintenance contract and local licenses

维护用户文档,电话系统报告、电话列表和编号计划租赁协议、维修合同和当地许可证

PerformsPABX data-base programming and regular service change to control class ofservice on all telephone sets in the hotel.

执行数据库编程，以此改变酒店内所有分机的拨打权限。

QUALIFICATIONSAND REQUIREMENTS 任职要求

RequiredSkills –

必须技能---

Good computer skills

良好的计算机能力

Train the trainer skills

良好的培训技巧

Good Interpersonal Skills

良好的交际能力

Proficiency in Opera, POS, PABX systems,

熟悉Opera，POS，程控交换机系统

Good Leadership Skills

良好的领导能力

Fluency in English

良好的英语能力

Proficiency in Microsoft Office software: Word, Excel and PowerPoint, as a minimum

熟悉办公软件：文字处理，表格和幻灯片

Qualifications–

资格证书

Diplomaor Vocational Certificate in Hotel Administration, Hotel Management orequivalent

具有酒店行政管理，酒店管理或相关的学士学位或大专水平。

Experience–

经验

1 years experience infront office / guest services or related discipline including supervisory experience, or an equivalentcombination of education and experience.

拥有1年前厅或宾客服务或电话总机工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。

海南清水湾金普顿酒店将是海南的新度假生活方式引领者。酒店融合了海滨风情和低奢理念的设计气息，将创意与现代的美学汇合，运用灵活多变的空间设计，带来迷人的沉浸式体验，让宾客在公共区域，泳池，水疗，健身房，娱乐中心和园林中享受着私密和品质生活的度假体验。酒店还有精心设计且充满活力的餐厅和酒吧，将成为社交、打卡的新地标。它也同时将是聚集健康生活方式、放松身心，激活灵感的度假目的地。2024 敬请期待。