• 五险一金
• 管理规范
• 包吃包住
• 带薪年假
• 岗位晋升
• 技能培训
• 人性化管理
• 员工生日礼物
• 领导好

Job Overview 职位概述

Manage all aspects of the front office (for example guest registration, porter services, telephone
services, concierge services, and guest reservations) to deliver a guest experience that is unique 
and brings the brand to life.
主管前厅所有方面事务（如：客人入住登记、行李搬运、总机服务、礼宾服务和宾客预订），为宾客提供独特的体验，赋品牌以生命。
Participate in the preparation of the annual departmental operating budget and financial plans. 
参与准备部门年度预算与财务计划。
Oversee night audit function and preparation of daily financial reports. 
监管夜审工作并准备每日财务报告。
Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk. 
开发各种计划，通过前台过路客管理和增销从而提高客房出租率和平均每日房价。
Manage day-to-day staffing requirements, plan and assign work, and establish performance and 
development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance. 
处理员工日常事务，计划并分配工作，为每个员工设定工作绩效目标。为员工提供教导、辅导并给予定期反馈，协助解决各种员工矛盾，提高员工绩效。
Educate and train team members in compliance with federal, state and local laws and safety 
regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties. 
对全体员工实施教育与培训，确保所有工作符合国家、各省市与地方的法律和安全法规。确保为员工提供适当的培训，保证为他们配备完成工作所需的各种工具和设备。
Ensure staff is properly trained on systems, security and cash handling procedures, and service and quality standards.
确保员工获得与操作系统、安全、现金处理流程、服务和标准有关的恰当培训。
Ensure front office staff provides guests with prompt service, professional attention and
personal recognition.
确保前厅员工为宾客提供快捷、专业和个性化的服务。
Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction. 
确保宾客抵达酒店时受到欢迎和问候，把握时间和宾客进行交流。以恰当的方式对宾客的投诉予以回应，通过与宾客建立良好的关系并获取反馈，不断提升宾客满意度。
Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.
对前厅和公共区域进行例行检查，若发现任何问题马上采取行动。
Check billing instructions and guest credit for compliance with hotel credit policy and ensure all 
transactions are handled in a secure manner. 
核查账单指令和宾客信贷情况，按酒店信贷政策操作，确保以安全方式处理所有交易。
Train team members on PBX procedures and serve as a central communications point during 
emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.
为团队成员提供 PBX 流程培训，在紧急情况下担任酒店的主要联络人；可能需对酒店的安全负责，确保将偷窃、犯罪和其它风险降至最低。

ACCOUNTABILITY责任范围

Heart Beat Survey Related
心语宾客满意度调查相关指标
Social Review Rating
社交媒体评分
Ctrip Rating
携程评分
Employee Satisfaction Survey
员工满意度调查
Department Budget
部门预算
Matters pertaining to Front Office operations
与前厅运营相关的事宜

QUALIFICATIONS
AND REQUIREMENTS任职要求

Required Skills –
技能要求
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
Good writing skills
具有良好写作技能
Proficient in the use of Microsoft Office and Front Office System
熟练使用微软办公软件和前台系统
Problem solving, reasoning, motivating, organizational and training abilities
具有解决问题，推理，号召，组织和培训能力 
Strong Leadership skills in managing teams
在管理队伍中有具很强的领导技能
Ability to manage complex relationships
管理复杂关系的能力

Qualifications –
学历
Bachelor’s degree / higher education qualification / equivalent in Hotel Management/Business Administration.
酒店管理或工商管理专业学士及以上学历或同等学历。

Experience –
经历
5 years of guest service / hotel experience and one year in a management capacity, or an equivalent combination of education and experience.  
拥有5年酒店宾客服务工作经验，以及1年管理经验，或与此相当的教育和相关工作经验结合的背景
Type and level of experience required may vary slightly based on size and complexity of operation
经验类型和程度的要求可能因运营规模和复杂性而略有不同。

海南清水湾金普顿酒店将是海南的新度假生活方式引领者。酒店融合了海滨风情和低奢理念的设计气息，将创意与现代的美学汇合，运用灵活多变的空间设计，带来迷人的沉浸式体验，让宾客在公共区域，泳池，水疗，健身房，娱乐中心和园林中享受着私密和品质生活的度假体验。酒店还有精心设计且充满活力的餐厅和酒吧，将成为社交、打卡的新地标。它也同时将是聚集健康生活方式、放松身心，激活灵感的度假目的地。