• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 员工生日礼物
• 包吃包住

Assists the Front
Office Manager in efficiently managing the Department according to the
established concept statement providing a courteous, professional, efficient
and flexible service at all times.
协助前厅部经理按照已定的理念有效的管理部门，总是提供礼貌，专业，高效和灵活的服务
Conducts daily
pre-shift briefings to associates on room occupancy, arrival and departures,
functions/ event and special attention that is needed.
组织每天所在班次的例会，宣布每天的住房率、到店客人、离店客人、发生的各种一般尤其是特殊事件。
Liaises with
Housekeeping and other related departments on daily operations.
在日常的工作运行中与客房部及其他各部门保持紧密的联系。
Handles guest
enquiries in a courteous and efficient manner and report guest complaints or
problems to Front Office Manager if no immediate solution can be found and
assure follow up with guests.
礼貌并高效的处理客人的要求及投诉，需要时要向前厅部经理汇报，并且确保及时跟进。
Establishes a rapport
with guests, maintaining good customer relationship.
与客人建立并保持良好的宾客关系。
Ensures that the
cashiering procedures are strictly adhered to and that all floats are used
appropriately in accordance to Policies & Procedures set by the Hotel and
personnel with access to floats comply with internal Policies & Procedures
established by Finance.
确保收银程序能按照严格的标准执行，确保每一个程序符合酒店内部及财务部所制定的政策及程序要求。
Coordinates all Repair
and Maintenance and issues repair and maintenance job orders to ensure proper
maintenance.
协调好各种修葺及维护工作以确保酒店财产的正常维护。
Organizes and liaises
with Housekeeping department to ensure that the established cleaning schedules
are strictly adhered to.
组织和联系客房部，确保严格执行确定的清洁计划。
Ensures that Front
Office plays a supportive role to Regency Club’s operations as
and when needed.


































确保前厅部在必要时支援嘉宾轩的运营。
Establishes rapport
with guests, maintaining good customer relationship and handling all guest
complaints, requests and enquiries on Front Office services.


建立并维护良好的宾客关系，在对客服务的过程中满足客人的要求并解决客人的投诉。
Ensures that all VIP/
Long Staying guests are met on arrival and when appropriate, General Manager/ Resident
Manager, Director of Rooms or Front Office Manager, are informed.
确保每一个贵宾及长住客在抵店时得到接待，在可能的情况下通知到酒店的总经理、驻店经理、房务部总监及前厅部经理。
Schedules self to be
in the Lobby and the Front Desk during peak operation hours, constantly
checking on standards of services, quality of guest interaction and
cleanliness.






高峰时段的工作日志及程序应置于前台，要时时地检查各种服务的标准和质量以及客人间的相互关联。
Pro-active in seeking
guest comments and feedback, maintaining excellent public relations.


对于客人的意见及回馈要有前瞻性的意识，时刻保持良好的公共关系。
Maintains awareness of
new market trends and activities of competitors ensuring that the operations
remain preferable in the eye of customer.
保持对新型市场趋势及竞争对手行为的时时关注以确保部门运行对于客人的持续满意度。
Implements a
consistent Guest Recognition Programmes and maintains a relevant Guest
Database.






长期实施对客认知计划并维护相关的客史数据库。

This position is opened for foreigner.
该岗位接受外籍人员。

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