- 服务热线:400-826-0101 (9:00-18:00)
- 杭州总部:0571-88866108 (9:00-18:00)
- 服务邮箱:service@veryeast.com
- 联系我们
![](http://f3-v.veimg.cn/user/static/pcdl.dc946360.png)
扫码下载最佳东方APP
![](http://f3-v.veimg.cn/user/static/wx.2917415b.png)
扫码关注最佳东方公众号
Assists the Assistant Manager in efficiently managing the Department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times.
协助宾客服务经理确保部门按照既定的理念顺畅运作,并始终提供礼貌、专业、快捷、灵活的服务。
Liaises with Housekeeping and other related departments on daily operations.
在日常运作中与客房部及其它部门密切配合。
Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Assistant Manager if no immediate solution can be found.
以礼貌、高效的方式处理客人的要求,遇到问题或投诉时,如果不能马上找到解决办法,则进行汇报,并给以迅速追踪。
Establishes a rapport with guests, maintaining good customer relationship.
与客人建立并保持良好的关系。
Ensures that the cashiering and credit procedures are strictly adhered to.
确保收银及信用卡程序被严格遵守。
Organises and liaises with Housekeeping Department to ensure that the established cleaning schedules are strictly adhered to.
与客房部配合,确保严格执行已定的清洁计划。
Ensures that all guests’ messages, mail, fax and parcels are handled and distributed properly.
确保正确处理所有客人的留言、邮件、传真及包裹。
To ensure that all guests check in/ out are being handled according to the Departmental Operations Manual requirements.
确保按照部门运营手册的要求为客人办理入住及离店手续。
Ensures that all guest information and documents are being handled in a proper manner to protect the confidentiality of guest information.
确保以真确的方式处理客人的信息及文件,以保守客人信息的机密性。
To ensure that guest’s room number is not given to unauthorised person as to ensure maximum security for the in-house guests.
确保不将客人的房间号提供给未被授权的人,以最大限度地保证住店客人的安全。
东莞松山湖凯悦酒店是凯悦国际在广东省的首家五星级酒店,位于松山湖高新技术产业开发区,毗邻松山湖管委会行政办公中心。东莞凯悦酒店坐落于静谧的松山湖畔,四周碧水环绕,酒店占地总面积20万平方米,还有一片占地面积1万平方米的荔枝林,酒店主要设施有:320间豪华客房,雄伟大堂、中西特色餐厅、多功能宴会厅、扒房、酒吧、会议室、室内外泳池及水疗康体中心,美国的设计公司BLD (Bilkey Llinas Design)创新地运用了大量玻璃墙幕,使所有的设施都巧妙地与大自然融为一体,让宾客毫无阻隔的欣赏迷人湖景。酒店周边毗邻25个高尔夫球场,邻近深圳、广州和香港,是珠江三角洲地区难得的商务休闲胜地。东莞凯悦酒店也是广州交易会的热门酒店选择。 我们期待着你们加入凯悦的大家庭! 每周三为公开招聘日有意者请直接前往东莞松山湖凯悦酒店人力资源部面试