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1、遇到投诉或问题,如果不能立即找到解决问题的方法,则向领班/副理汇报;
Reports complaints or problems to Team Leaders/ Assistant Manager if no immediate solution can be found.
2、确保持续高水平的对客服务;
Ensures a high level of customer service is consistently maintained.
3、遵守酒店有关客房部的政策及程序;
Complies with the Hotel Policies & Procedures relating to Housekeeping.
4、遵守房务部定立的系统及程序;
Complies with all systems and procedures as laid down by the Rooms Division.
5、日对客房的清洁和服务都达到凯悦品牌的标准;
Performs routine duties in the cleaning and servicing of guest rooms ensuring the cleanliness meet Hyatt Brand Standards.
6、负责储存、发放和提供布草、洗衣及客衣;
Stores, issues and maintains supplies, house linen and laundry, guest laundry.
7、分拣、清点、折叠、标注及搬运布草;
Sorts, counts, folds, marks, or carries linens.
8、补充用品,如水杯及书写用具;
Replenishes supplies such as drinking glasses and writing supplies.
9、根据安排,对地面进行打扫、擦洗及吸尘;
Sweeps, scrubs, and vacuums floor as assigned.
10、清洁地毯、布艺家具及窗帘;
Cleans rugs, carpets, upholstered furniture, and draperies.
11、倒空垃圾桶及清洁烟灰缸;
Empties wastebaskets, empties and cleans ashtrays.
12、将垃圾运到垃圾处理区域;
Transports trash and waste to disposal area.
13、补充浴室用品;
Replenishes bathroom supplies.
东莞松山湖凯悦酒店是凯悦国际在广东省的首家五星级酒店,位于松山湖高新技术产业开发区,毗邻松山湖管委会行政办公中心。东莞凯悦酒店坐落于静谧的松山湖畔,四周碧水环绕,酒店占地总面积20万平方米,还有一片占地面积1万平方米的荔枝林,酒店主要设施有:320间豪华客房,雄伟大堂、中西特色餐厅、多功能宴会厅、扒房、酒吧、会议室、室内外泳池及水疗康体中心,美国的设计公司BLD (Bilkey Llinas Design)创新地运用了大量玻璃墙幕,使所有的设施都巧妙地与大自然融为一体,让宾客毫无阻隔的欣赏迷人湖景。酒店周边毗邻25个高尔夫球场,邻近深圳、广州和香港,是珠江三角洲地区难得的商务休闲胜地。东莞凯悦酒店也是广州交易会的热门酒店选择。 我们期待着你们加入凯悦的大家庭! 每周三为公开招聘日有意者请直接前往东莞松山湖凯悦酒店人力资源部面试