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熟悉酒店所有服务项目和设备设施
To be fully conversant with all services and facilities offered by the Hotel
根据确定的运营时间保证水疗中心和健身中心按时营业
To perform opening and closing procedures established for the Spa and Fitness areas
确保水疗中心前台和周围区域的整洁有序
To ensure that the spa reception, and surrounding area is kept clean and organized at all times
关注日常消耗品的用量和库存
To monitor operating supplies and inventory levels
礼貌并有效地处理所有来自客人的询问和投诉,跟进并敦促解决无法立即处理的投诉,达到客人的满意
To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests
确保宾客服务主任遵循水疗中心的程序迎接、问候客人
To ensure GSO’s follow the spa experience programme for meeting and greeting guests at all times
必须确保美体师/按摩师遵守预约时间表提供服务
Must ensure that the aestheticians/therapists adhere to appointment timings
关注所有设备的状态,将保养需求和维修需求通知助理经理
Monitor status of all equipment and notify the Assistant Manager if there are any maintenance or repair needs Promptly record equipment issues in the log book ie Fixtures missing etc, and notify the spa maintenance personnel
向所有客人介绍促销活动
Promote events and promotions to all guests
达到每日的销售目标并努力达到团队月度销售目标
Responsible for achieving daily sales targets and contributing to monthly spa team target
提交相关的管理报告和图表
To create reports or charts for management
处理预定系统中的月度报表
Handling month end reports from RA operating system
在预订系统中更新服务项目、价格、排班计划等内容
Responsible to update RA operating system with new treatment/prices, roster, therapists
东莞松山湖凯悦酒店是凯悦国际在广东省的首家五星级酒店,位于松山湖高新技术产业开发区,毗邻松山湖管委会行政办公中心。东莞凯悦酒店坐落于静谧的松山湖畔,四周碧水环绕,酒店占地总面积20万平方米,还有一片占地面积1万平方米的荔枝林,酒店主要设施有:320间豪华客房,雄伟大堂、中西特色餐厅、多功能宴会厅、扒房、酒吧、会议室、室内外泳池及水疗康体中心,美国的设计公司BLD (Bilkey Llinas Design)创新地运用了大量玻璃墙幕,使所有的设施都巧妙地与大自然融为一体,让宾客毫无阻隔的欣赏迷人湖景。酒店周边毗邻25个高尔夫球场,邻近深圳、广州和香港,是珠江三角洲地区难得的商务休闲胜地。东莞凯悦酒店也是广州交易会的热门酒店选择。 我们期待着你们加入凯悦的大家庭! 每周三为公开招聘日有意者请直接前往东莞松山湖凯悦酒店人力资源部面试