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确保所有礼宾部员工和行李员知悉最新的促销信息,规章制度及其他重要信息。
Ensures that all Concierge and Bell DeskAssociates are familiar with the hotel’s products and services.
礼貌并有效地处理客人和员工的投诉或询问,跟进确保问题的圆满解决。
Handles all guest and internal customercomplaints and inquiries in a courteous and efficient manner, following throughto make sure problems are resolved satisfactorily.
经常性地亲自确认客人得到尽善尽美的服务。
Personally and frequently verifies thatguests are receiving the best possible service.
繁忙时期确保礼宾部和行李部均能有条不紊地运作并实现酒店的品牌承诺。
Spends time in Concierge and Bell Deskareas during peak periods to ensure that the area is managed well by therespective team and deliver the brand promise.
与客人之间建立和谐的客服关系并长久保持。
Establishes a rapport with guestsmaintaining good customer relationship.
保持与顾客和同事之间良好的合作关系。
Maintains positive guests and colleaguesinteractions with good working relationships.
确保所有员工始终为客人提供礼貌和专业化的服务。
Ensures all Associates provide acourteous and professional service at all times.
确保全部的顾客留言,信件,传真和包裹的正确迅速地分类及分发。
Ensures all guests' messages, mail,faxes and parcels are handled and distributed promptly.
确保所有顾客需求和要求得到及时关注并以正确的方式处理。
Ensures that all guest requests andrequirements are attended to promptly and handled in the correct manner.
始终确保迅速、准确和高效的电话和留言服务。
Ensures speedy, accurate and efficienttelephone and message service at all times.
确保与所有部门的沟通和协调工作顺畅有效,特别是与前台、销售、客房、维修、电话、保卫等部门之间。
Ensures that communication andco-ordination of all Departments, with particular emphasis on the interactionbetween Concierge and Front Desk, Sales, housekeeping, Maintenance, Telephone,Security are smooth and efficient. .
负责给所有客人提供友善、迅捷的服务。
Responsible for the provision offriendly and efficient service to all guests.
确保服务符合品牌标准的基本要求,适时提供更多可供选择的品牌服务。
Ensures that all company minimum brandstandards have been implemented, and that optional brand standards have beenimplemented where appropriate.
与客人建立并保持良好的关系。
Establishes a rapport with guests,maintaining good customer relationship.
确保礼宾部的柜台、及储藏室的干净并妥善保养设备设施。
Ensures cleanliness and maintenance ofthe Concierge counter, equipment and storage.
东莞松山湖凯悦酒店是凯悦国际在广东省的首家五星级酒店,位于松山湖高新技术产业开发区,毗邻松山湖管委会行政办公中心。东莞凯悦酒店坐落于静谧的松山湖畔,四周碧水环绕,酒店占地总面积20万平方米,还有一片占地面积1万平方米的荔枝林,酒店主要设施有:320间豪华客房,雄伟大堂、中西特色餐厅、多功能宴会厅、扒房、酒吧、会议室、室内外泳池及水疗康体中心,美国的设计公司BLD (Bilkey Llinas Design)创新地运用了大量玻璃墙幕,使所有的设施都巧妙地与大自然融为一体,让宾客毫无阻隔的欣赏迷人湖景。酒店周边毗邻25个高尔夫球场,邻近深圳、广州和香港,是珠江三角洲地区难得的商务休闲胜地。东莞凯悦酒店也是广州交易会的热门酒店选择。 我们期待着你们加入凯悦的大家庭! 有意者请直接前往东莞松山湖凯悦酒店人力资源部面试