• 五险一金
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 包吃包住
• 技能培训
• 人性化管理

To have completeknowledge of Shangri-La standard operating policies and procedures for theConcierge Department.
全面掌握香格里拉礼宾部标准操作政策和程序方面的知识。
 To have completeknowledge of Shangri-La Program e.g. Golden Circle.
全面掌握香格里拉会员活动知识。例如贵宾金环会。
  Buildsrelationship with guests to delight and gain loyalty.
与客人建立友好关系， 使其喜出望外赢得客人忠实感。
 Notes, collectsand actions on any guests preferences.
确保宾客喜好表的记录， 收集和行动实施。
Ensures allinteractions with guests are handled professionally and with care adhering tohotel policies and procedures.
根据酒店的政策和程序确保专业地处理与客人的关系，并且关心客人。
 Ensures properrecords are kept for all guests deliveries,.
保存所有客人物品递送的记录。
Handles guestsrequest/enquires in a professional and helpful manner.
专业热情地处理客人的需求。
 Provide ValetParking Service.
提供泊车服务。
 Maintains updatesand relevant information to handle guests enquires.
对于客人的询问， 给予最更新的相关信息。
 Ensures allguests requests are handled quickly and efficiently.
确保所有客人的需求得到快速而有效的处理。
 Maintains allquality standards and procedures from guest pre-arrival, to guest arrival, to guestin-house stay to guest departure.
对于客人预计抵达，抵达入住和离店维持质量标准和程序。
  Assists guests inairline reservation/confirmation, handling of messages, transportationarrangements, city tours, restaurant reservations.
协助客人做机票预定，确认 留言处理，安排车辆，市内旅游和餐厅预定。
Is responsiblefor receipt, storage and shipment of luggage and packages for guest.
负责为客人收取， 寄存，邮寄和包装行李。
 Carries allluggage on check-in by :
在登记入住时，通过以下方式搬运所有的行李：
Tagging all incoming luggage
为所有入店的行李加标签。
 Delivering the luggage to the respective rooms
把行李搬运至各自的房间。
Checking with the guest if explanation of roomfacilities is needed.
如果客人有需要为其介绍一下房间的设施。
DeliversMessage/Faxes to the guest by :
通过以下方式将信息传达给客人：
Collecting all Messages/Faxes from the ServiceCenter
从服务中心获得所有的留言/传真。
Delivering them immediately to the guest
将获得的留言/传真迅速传达给客人。
DeliverNewspapers to guest room by the guest relevant request.
按客人要求派送报纸到客人房间。
 Assisting withluggage on check-out by :
结账离店时，通过以下方式帮助客人搬运行李：
 Proceeding to the respective room upon request forassistance
根据客人的要求进入房间，提供帮助。
 Checking with Front Desk that all outstandingmatters have been settled
与前台确认客人的所有适宜都得到处理。
 Transferring all luggage to the vehicle
帮助客人把所有的未办事宜搬运到车上。
Wishing the guest returning
欢迎客人再次光临。
Bidding the guest farewell and wishing them apleasant trip.
欢送客人并祝他们旅途愉快。

合肥香格里拉位于连接商业区和市中心的濉溪路中心地带，交通便利。距离淮河路步行街仅约15分钟的车程。合肥火车站和合肥南站分别位于酒店东约5公里处和南约12公里处。酒店共设3间餐厅及酒吧，包括1间主打特色徽式菜肴的扬子轩中餐厅，1间大堂吧和一间皖咖啡自助餐厅。Shangri-La Hefei is located in the central section of Suixi Road, which is a convenient place to connect to the commercial districts and city centre. It takes about 15 minutes from the hotel to Huaihe Road Pedestrian Street by car. Hefei railway station and Hefei South railway station are located about 5 kilometres east and about 12 kilometres south of the hotel, respectively. The hotel offers 3 dining venues include a Chinese restaurant, Lobby Lounge, and a café.