• 五险一金
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 包吃包住
• 技能培训
• 人性化管理

  To have completeknowledge of the operational systems at Telephone / Service Centre e.g. PABX /Call Centre System / Call Accounting Software.
全面掌握电话房/服务中心操作系统专业知识，如交换机/呼叫中心系统/计费系统。
To have completeknowledge of Shangri-La standard operating policies and procedures for theService Centre.
全面掌握香格里拉服务中心的标准操作政策和程序方面的知识。
To have completeknowledge of Shangri-La Program e.g. Golden Circle, FFP, Guest History.
全面掌握香格里拉会员活动知识。例如贵宾金环会，飞行里程计划客史记录。
Builds relationshipwith guests to delight and gain loyalty.
与客人建立友好关系，使其喜出望外赢得客人忠实感。
 Notes, collectsand actions on any guests preferences.
确保宾客喜好表的记录，收集和行动实施。
 Ensures all callsfrom guests and external calls are handled professionally and with care adheringto hotel’s and Shangri-La policies and procedures.
根据酒店的政策和程序确保专业地处理所有客人的内外部电话，并且关心客人。
 Updates and readthe daily information on the operation white board.
更新并读取信息栏上的每日信息。
 Must also befamiliarized with Opera system.
必须要掌握Opera系统。
Should be able tooperate fax machine
能够使用传真机。
Performs anyother duties that may be assigned by the Service Manager.
执行服务经理分配的其他工作。
Handles alltelephone inquiries and request in a professional manner.
使用专业的电话礼仪处理各种电话要求。
Ensures allstationary stocks are keep at par.
确保所有的固定库存保持在标准状态。
 Takes message andreceiving Fax for all guest efficiently.
及时的为所有店内和店外客人提供留言及接收传真服务。
 Overseesmaintenance and handling of equipment used.
监督设备的维护和使用。
Ensures timelyreporting of malfunction or maintenance deficiencies to appropriate area.
确保及时向相关部门上报设备的故障和不足。

合肥香格里拉位于连接商业区和市中心的濉溪路中心地带，交通便利。距离淮河路步行街仅约15分钟的车程。合肥火车站和合肥南站分别位于酒店东约5公里处和南约12公里处。酒店共设3间餐厅及酒吧，包括1间主打特色徽式菜肴的扬子轩中餐厅，1间大堂吧和一间皖咖啡自助餐厅。Shangri-La Hefei is located in the central section of Suixi Road, which is a convenient place to connect to the commercial districts and city centre. It takes about 15 minutes from the hotel to Huaihe Road Pedestrian Street by car. Hefei railway station and Hefei South railway station are located about 5 kilometres east and about 12 kilometres south of the hotel, respectively. The hotel offers 3 dining venues include a Chinese restaurant, Lobby Lounge, and a café.