招聘备品中心文员（实习生）_合肥香格里拉招聘信息-最佳东方

学习楼层的服务程序，传递各类备品

a).Answer thephones according to the settled phone-answering etiquette

按建立的电话礼议标准接电话

b).Write down thecaller and what he called on the record book.

记录电话在电话记录薄上

c).Give messages to the sections concerned.

传达接到的信息至有关各部门

d).The records contain:

The call’s requirement/requirefor repairing/asking for laundry/room status update/change room/hurry to cleana room/information of group arrival and checking out/VIPinformation/information about delay in leaving/room discrepancy report.

包括:

客人要求/ 设备维修要求/ 洗衣要求/ 房间状态更新/ 换房/ 赶房/

团体到达和离店资料/ VIP资料/ 延期离店资料/ 房态不符报告

e).All the aboveinformation is supposed to take down on the following notebooks respectively:

,,,,,,,.

所有必要资料准确清晰的记录以下报告和记事本上:

《电话记录本》《客人借出物品记录本》《失物招领记录本》

《杀虫控制本》《移动电话的分发记录本》

《总钥匙的签发签收记录》

《每日房态差异报告》《客人投诉及员工过失记录本》

.Get ready thenext day’s amenities ,cleaner, duster cloths and so on.

每日为员工准备第二日客用品，清洁用品，抹布等

b).Prepare for the items as greeting VIPs

根据要求准备VIP接待所需用品

a).Deal with simple papers and file them

处理简单文件或归档

b).Filing the daily reports and shifts schedule in sequence

把每日报告和排班表按次序归档

c).Keep both therecords and the Lost & Found goodswell. Follow up the enquiries and delivery of the goods.

正确记录和保管失物招领物品，并跟进失物招领的查询，发放

a).Report to the EH or AEH any special or emergent things.

向助理管家或行政管家报告任何发生的特别的或紧急的事件

b).Report to theEH or AEH the guests’ complaints or the existing problems. Take down thedetailed records.

向助理管家或行政管家报告客人的投诉或发生所有问题并作记录

c).Put down all the required work on the notebook.

记录所有要求完成的事项在记事本上

a).Mopping or sweeping to keep the offices in order.

保持整个客房部办公室井然有序和清洁工作,如:扫地,拖地

b).Do what the floor leaders or AEH assigns.

完成楼层领班或助理管家分派的其他责任或任务

)After training , be able tohelp floor or PA associates

受到培训并能协助客房服务员或PA服务员工作

a).Offer correct and appropriate information to guests.

提供准确/适当的信息给客人

b).Promptly andefficiently meet requirements from the guests.

及时高效地处理客人的要求

c).Have an ideaof the hotel’s objections, duty pledges and values, to which is to dedicateyourself

了解,明白并致力于饭店的目标,使命宣言和价值观

合肥香格里拉位于连接商业区和市中心的濉溪路中心地带，交通便利。距离淮河路步行街仅约15分钟的车程。合肥火车站和合肥南站分别位于酒店东约5公里处和南约12公里处。酒店共设3间餐厅及酒吧，包括1间主打特色徽式菜肴的扬子轩中餐厅，1间大堂吧和一间皖咖啡自助餐厅。Shangri-La Hefei is located in the central section of Suixi Road, which is a convenient place to connect to the commercial districts and city centre. It takes about 15 minutes from the hotel to Huaihe Road Pedestrian Street by car. Hefei railway station and Hefei South railway station are located about 5 kilometres east and about 12 kilometres south of the hotel, respectively. The hotel offers 3 dining venues include a Chinese restaurant, Lobby Lounge, and a café.