招聘业务拓展协调员 Business Development Coordinator_绍兴世茂皇冠假日酒店招聘信息-最佳东方

job overview

The Business Development Coordinator will be responsible for managing a defined number of accounts and assisting the Business Development Executives/Managers in managing the hotel account portfolio, with the aim to generate and maximise hotel revenue and market share. Key to this role is building relationships and developing networks within the accounts assigned by the Sales Research Team in order to increase revenue and conversion.

At Crowne Plaza®, we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them we need you to stay One Step Ahead and:

· Create confidence – by being an expert at what you do; by acting and looking the part and adapting your style to match your guests’ pace in all you do.

· Encourage success – by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important; and offering thoughtful choices to help them feel restored and balanced.

· Make it happen – by being perceptive to your guests’ needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.

Duties and Responsibilities

FINANCIAL RETURNS

· Support the Business Development team in the validation of the potential of assigned accounts and create account plans as per the IHG hotels Business Development standard operating procedures

· Grow assigned accounts to meet fixed goals and maximise profitability

· Support the Business Development team in gathering information on current and prospective clients / contacts to generate incremental business

· Maintain effective control of sales expenses

PEOPLE

· Use both account interaction and publicly available tools to monitor competitors' activities as it relates to both the hotel and the portfolio of accounts and share relevant information with key stakeholders in line with hotel procedures

· Provide feedback to management on changing market conditions, including competition and market trends

· Involve Sales Executive or Sales Manager where appropriate on sales calls and sales meetings

· Communicate to his/her superior any issues encountered and other relevant information

· Attend and participate in training sessions, daily briefings and other meetings as required

GUEST EXPERIENCE

· Network within one’s portfolio of accounts to build relationships with key decision makers and other relevant staff

· Support Sales Executive in conducting client meetings as well as planning and coordinating site introduction tours and inspections

· Handle and manage clients’ queries or issues

· Be proactive and responsible for the follow up of new sales leads to enhance guest experience

· Develop and maintain contact with business generators (MICE Planner; travel agents; etc.)

RESPONSIBLE BUSINESS

· Ensure accurate and timely updating of an accurate record of all relevant activities in the provided Sales System (i.e. Delphi; Opera; etc.) for future reference and control purposes

· Update Account and Contact profiles, attach Account plans, ensure ‘live’ information for action

· Develop awareness and reputation of the hotel and the brand in the local community.

Perform other duties as assigned.

aCCOUNTABILITY

This is a sales and marketing support position in a full or limited service hotel and may include meeting space and/or catering facilities.

Performance of this role should be measured by the following key metrics:

· Key Performance Objectives set annually (as per IHG policy)

· Individual Account Plans

· No. of sales meetings

· No. of leads from new accounts

· No. of leads from existing accounts

· Value of definite leads from new accounts

· Value of definite leads from existing accounts

· Process compliance as the indicated compliance in the Standard Operating Procedures

绍兴世茂皇冠假日酒店是由洲际酒店集团管理的一个高端国际酒店品牌，是绍兴中央商务区的地标性建筑。酒店背靠梅龙湖，环境清幽静雅，宛如置身于喧闹都市的悠然国度。460间格调高雅、宽大舒适的客房及套房，使您在观赏梅龙湖美景的同时，感受那份触手可及的心旷神怡。酒店毗邻世茂新城等主要商业区，距杭州萧山国际机场仅40分钟车程，轨道交通宁杭甬高铁25分钟即可到达，鲁迅先生故居、大禹陵、沈园等绍兴市主要旅游景点离酒店咫尺之遥，是商务出行和旅游度假的理想居庭。我们将为您提供具有市场竞争力的薪酬和福利，遍布全球的集团酒店员工入住优惠，并为您提供学习新技能和拓展职业生涯的各种机会。除此之外，您还将加入一个充满活力，积极向上的专业团队，所以您每天都会满怀工作的激情。最重要的是，我们会为您提供“尽炫自我的空间”。