• 五险一金
• 管理规范
• 岗位晋升
• 技能培训
• 带薪年假
• 包吃包住
• 员工生日礼物
• 人性化管理
• 节日礼物

一、工作安排 Organization of the work
1.协助准备员工排班表。
Assist in preparing employee schedule form
2.根据运作的实际情况调整当班员工的工作。
Duty adjusted according to the operational realities of the employee's work
3.工作中分清主次，灵活处理日常工作。
Distinguish between primary and secondary, flexible in dealing with routine work
 
二、服务程序   Service procedure
1. 对所管辖区域的客房和公共区域负责。
To the jurisdictions responsible for guest rooms and public areas ;
 
2. 负责钥匙的严格控制。
Responsible for the strict control of the key
 
3. 对客房和公共区域进行常规检查。
Regular check of the guest rooms and public areas
 
4. 迅速向工程部汇报维护活动。
Promptly reporting to the Engineering Department of maintenance activities
 
5. 确保依照失物招领程序办事。
Ensure that acted in accordance with the lost and found program
 
6. 坚持酒店安全制度、紧急情况按照酒店要求进行操作。
Adhere to the security system, the emergency situations in accordance with the hotel requires the hotel operations
 
7. 积极跟进VIP和长住客人迎接,入住及退房等相关服务。
Actively follow up the VIP and long stay guests to meet, such as check in and check - related services
 
8. 监督夜床服务。
Supervision and evening turndown service
 
9. 带动员工关注所有客人的需求。
Driving employee demand for all guests
三、品质控制&问题解决 Quality control and problem resolution 
1. 与前厅部密切合作确保任何时间内正确的房态。
Close cooperation with the front office to ensure that any time the right room ;
 
2. 确保所分配的区域的高度清洁。
Ensure that the height of a assigned regional clean
 
3. 确保员工能够按照制度执行工作。
Ensure that the staff in accordance with the system implementation

4. 维持楼层工作间的干净和整洁。
Maintain the floors of pantry clean and tidy

5. 通过汇总客人的意见汇总，准确搜集客史，寻找机会不断发展对客服务。
By summary guest comments summary accurately collect Guest history, look for ongoing development to customer service
 
6  约束员工遵守纪律。
Constraint employee discipline
7. 检查客房部员工的仪表,个人卫生和形象。
Check the instrument room staff, personal health and image
 
8. 坚持酒店的高标准清洁和养护。
Adhere to the hotel's high standards of cleanliness and maintenance

9. 确保所辖区域的固定资产及营运物品良好运行。
Ensure that the area of fixed assets and operations articles good run
四、人际关系  Relationships
1. 采取合适的行动解决客人的抱怨。
Take appropriate action to resolve guest complaints
 
2. 维持对产品和服务的高度了解以便于向客人解释和销售服务设施。
Maintain a high understanding of products and services to be easily explained to guest sales and service facilities
 
3. 公平.公正.合理解决员工之间的矛盾。
Fair. Justice. Solve the contradiction between employees
五、工作态度 Attitude
1.投入并喜爱现时工作。
Inputs and love the existing work
 
2.愿意承担更多的工作。
Willing to take on more work
 
3.乐于助人并与他人合作顺畅。
Helpful and smooth cooperation with others.
 
4.面对压力时能够保持冷静。
When faced with pressure to keep cool
 
六、培训、发展 Training and development
1.对员工进行相应的业务知识培训。
Appropriate business knowledge training for employees
 
2.对所分配楼层服务员的礼仪和操作标准进行在岗培训。
Houseman etiquette on the distribution and operation standards for job training.
 
3.激励员工有最佳的工作表现，参与完成员工每年一度的工作表现评估。
Motivate staff have the best performance, participation in the completion of the employee's annual performance assessment.
 

银川万达嘉华酒店 Wanda Realm Yinchuan Hotel银川万达嘉华酒店位于银川市核心位置，以恢宏且具民族特色的建筑风格成为银川市靓丽的新地标。酒店周边交通便利，比邻会展中心及市政府，距火车站仅4.5公里路程，距离银川河东国际机场30公里。Located in the core area of Yinchuan, Wanda Realm Yinchuan Hotel is a magnificent new landmark of the city. The hotel is adjacent to the Yinchuan International Convention and Exhibition Center and municipal government. With convenient traffic conditions, the hotel is just 4.5 kilometers away from the railway station, 30 kilometers away from Yinchuan Hedong International Airport. 客房 Room酒店拥有304间设计新颖舒适的客房。从宽敞的房间内可俯瞰银川秀美景致。所有客房均提供有线与无线上网, 高清液晶电视, iPhone基座, DVD播放器等一系列高品质设施。With beautiful city view, the hotel offers 304 spacious, stylish guest rooms. All our guest rooms are equipped with high-definition LCD TV, iPhone base, DVD player and more upscale facilities. In addition, broadband and WIFI are easy access as well. 会议 Meeting总面积达1,200平方米的无柱式大宴会厅，布局灵活，可根据不同的会议需求灵活划分区域。酒店另设有5间面积不等的多功能厅和董事会会议室，均配备先进的视听设备，是举办各种规模会议和活动的理想之所。The hotel features a range of specious meeting venues; include 1,200 square meters pillar-free Grand Ballroom and 5 function rooms and Board Room. All the meeting rooms are equipped with the state-of-the-art audio and visual equipment. With outstanding services, Wanda Realm Yinchuan Hotel is the ideal place for your meetings and events in Yinchuan. 餐饮 Food & Beverage无论是饕餮盛宴还是轻松小酌，银川万达嘉华酒店风格迥异的餐厅，酒吧都将带给您难忘的美妙体验。“品珍”中餐厅拥有9间华丽包房；“美食汇”全日餐厅荟萃世界各地美食；“和”日餐厅是您品味日本美食的绝佳之处；舒适的大堂酒廊亦是您会见亲朋好友和放松的理想场所。The hotel provides guests with wide selection of gourmet. “ZHEN” Chinese Restaurant offers authentic Cantonese cuisine and local flavors; Cafe Vista, offers delicious western food and international gourmet. “HE” Japanese Restaurant provides tasty Tappanyaki and other Japanese dishes; Our lobby Lounge is the perfect venue for relaxation and meeting with friends. 休闲 Relaxation银川万达嘉华酒店配备专业设施的健身中心、室内恒温游泳池、高品质桑拿室和静谧瑜伽室，定能让您舒缓身心，精力充沛，神采飞扬。Pamper yourself at our fully equipped Fitness Center, a wellness area and state-of-the-art gym facilities, well equipped in-door swimming pool, sauna and Yoga class. The Fitness Center will enable you to generate energy for your mind, body and soul.