• 五险一金
• 管理规范
• 岗位晋升
• 技能培训
• 带薪年假
• 包吃包住
• 员工生日礼物
• 人性化管理
• 节日礼物

一. 工作检查  Work Check      
1. 审阅前台工作交接记录，督促前台员工工作完成情况。                                                                     
Check of records to review the receptionists work.       
                                                 
2. 检查前台员工的办理入住及退房手续的执行标准。  
                                                                       
Check receptionists Check in and Check Out Standard.

3. 负责做好重要客人，团队的准备工作。       
                                                            
Responsible hotel VIP guest and VIP Group.

4. 定期检查员工输入电脑宾客信息的准确性。  
                                                                                    
Staff regularly checked the accuracy of the information input into the computer guests.       
 
二. 日常工作 Routine
1. 在客人入住期间内维护客户关系以保证客人得到最满意的服务和重视。

During the guests stay in maintaining customer relationships to ensure that customers are most satisfied with the service and attention.             
                                       
2. 熟悉财务的政策和程序，紧密联络财务部门确保遵循财务程序。

Be familiar with financial policies and procedures, the financial sector to ensure close contact according to finance program.        
                                                
3. 准备员工的有效工作安排，合理安排休假，预测未来的生意从而计划相应的行动方案，特别是一些大型的团队。

Preparation of staff effective work arrangement, reasonable arrangements for vacation, to predict the future business plans corresponding to the action, especially some large team.
   
4.确保所有员工的培训需求都得到了执行，并且培训的计划的安排、设计和执行都满足了所有需求。

Ensure all staff training requirements have been implemented, and the training program, are designed and implemented to meet all requirements.           
                                             
5. 组织班前会议确保酒店相关活动和运营要求及时通知到员工。
 
Conducts shift briefings to ensure hotel activities and operational requirements are known.   
    
6. 处理客人投诉，积极做出行补救行动。

Handle guest complaints, and actively do remedial action.   
 
三. 技能水平 Skills
1. 具有良好的沟通能力。

Good communication skills.

2. 积极应对和解决问题，保持良好的工作状态。

Active coping and problem solving, good working state.

3.关注、满足客人的需求。

Meet the needs of the guests.
                                                                       
4.具备熟练的英语听说能力。
Good command of English listening and speaking ability.

银川万达嘉华酒店 Wanda Realm Yinchuan Hotel银川万达嘉华酒店位于银川市核心位置，以恢宏且具民族特色的建筑风格成为银川市靓丽的新地标。酒店周边交通便利，比邻会展中心及市政府，距火车站仅4.5公里路程，距离银川河东国际机场30公里。Located in the core area of Yinchuan, Wanda Realm Yinchuan Hotel is a magnificent new landmark of the city. The hotel is adjacent to the Yinchuan International Convention and Exhibition Center and municipal government. With convenient traffic conditions, the hotel is just 4.5 kilometers away from the railway station, 30 kilometers away from Yinchuan Hedong International Airport. 客房 Room酒店拥有304间设计新颖舒适的客房。从宽敞的房间内可俯瞰银川秀美景致。所有客房均提供有线与无线上网, 高清液晶电视, iPhone基座, DVD播放器等一系列高品质设施。With beautiful city view, the hotel offers 304 spacious, stylish guest rooms. All our guest rooms are equipped with high-definition LCD TV, iPhone base, DVD player and more upscale facilities. In addition, broadband and WIFI are easy access as well. 会议 Meeting总面积达1,200平方米的无柱式大宴会厅，布局灵活，可根据不同的会议需求灵活划分区域。酒店另设有5间面积不等的多功能厅和董事会会议室，均配备先进的视听设备，是举办各种规模会议和活动的理想之所。The hotel features a range of specious meeting venues; include 1,200 square meters pillar-free Grand Ballroom and 5 function rooms and Board Room. All the meeting rooms are equipped with the state-of-the-art audio and visual equipment. With outstanding services, Wanda Realm Yinchuan Hotel is the ideal place for your meetings and events in Yinchuan. 餐饮 Food & Beverage无论是饕餮盛宴还是轻松小酌，银川万达嘉华酒店风格迥异的餐厅，酒吧都将带给您难忘的美妙体验。“品珍”中餐厅拥有9间华丽包房；“美食汇”全日餐厅荟萃世界各地美食；“和”日餐厅是您品味日本美食的绝佳之处；舒适的大堂酒廊亦是您会见亲朋好友和放松的理想场所。The hotel provides guests with wide selection of gourmet. “ZHEN” Chinese Restaurant offers authentic Cantonese cuisine and local flavors; Cafe Vista, offers delicious western food and international gourmet. “HE” Japanese Restaurant provides tasty Tappanyaki and other Japanese dishes; Our lobby Lounge is the perfect venue for relaxation and meeting with friends. 休闲 Relaxation银川万达嘉华酒店配备专业设施的健身中心、室内恒温游泳池、高品质桑拿室和静谧瑜伽室，定能让您舒缓身心，精力充沛，神采飞扬。Pamper yourself at our fully equipped Fitness Center, a wellness area and state-of-the-art gym facilities, well equipped in-door swimming pool, sauna and Yoga class. The Fitness Center will enable you to generate energy for your mind, body and soul.