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一、工作检查 Work Check
保持准确的房态，如空房，未清理，等等。并保留准确的酒店客人的纪录。
Keeps an accurate count of rooms sold, vacant, out of order, etc. and maintains accurate record of all hotel guests.
将本部门房态报告与客房部的做比较，如有任何差异，向前台接待主管/前台接待经理汇报。
Reconciles Room Status report of Housekeeping with that of the Department, advises Chief Receptionist/ Front Desk Manager of any discrepancy.
为贵宾客人和团队定房，预先为他们做登记并根据需要与上级及客房部联系。
Blocks rooms for VIPs and groups, pre-registers them and advises superior and Housekeeping Department accordingly.
处理客人投诉，询问和要求。对重要问题汇报上级。
Attends to guests’ complaints, enquiries and requests. Refers major problems to superior.
维护工作区域的清洁。Maintains cleanliness of work area.
二、日常工作 Routine
根据客人的预定要求登记并分房。如果客人并未做预定，为他提供适合的住宿。
Registers and rooms guest according to instructions in their reservations. In the absence of reservation, offers guests suitable accommodation.
如有需要提供给客人协助。
If there is a need to provide assistance to guests.
对客人的询问做出回答，提供有关酒店服务和设施的信息，其他所能提供的信息， 包括事件，人物，娱乐场所，名胜古迹，文化娱乐表演等等。
In response to guest queries, gives out information regarding hotel services and facilities, the “extras” offered, factual information regarding events, people, accessible places of interest, historical and cultural points of interests, cultural and entertainment performances.
公安局系统正确上传。PSB System Upload correctly.
语言能力：英语-一般计算机能力：良好年龄要求：30岁以下 
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宁夏回族自治区银川市金凤区亲水北大街9号 
酒店业--国内高端酒店/5星级
100-499人
国内上市公司
银川万达嘉华酒店 Wanda Realm Yinchuan Hotel银川万达嘉华酒店位于银川市核心位置，以恢宏且具民族特色的建筑风格成为银川市靓丽的新地标。酒店周边交通便利，比邻会展中心及市政府，距火车站仅4.5公里路程，距离银川河东国际机场30公里。Located in the core area of Yinchuan, Wanda Realm Yinchuan Hotel is a magnificent new landmark of the city. The hotel is adjacent to the Yinchuan International Convention and Exhibition Center and municipal government. With convenient traffic conditions, the hotel is just 4.5 kilometers away from the railway station, 30 kilometers away from Yinchuan Hedong International Airport. 客房 Room酒店拥有304间设计新颖舒适的客房。从宽敞的房间内可俯瞰银川秀美景致。所有客房均提供有线与无线上网, 高清液晶电视, iPhone基座, DVD播放器等一系列高品质设施。With beautiful city view, the hotel offers 304 spacious, stylish guest rooms. All our guest rooms are equipped with high-definition LCD TV, iPhone base, DVD player and more upscale facilities. In addition, broadband and WIFI are easy access as well. 会议 Meeting总面积达1,200平方米的无柱式大宴会厅，布局灵活，可根据不同的会议需求灵活划分区域。酒店另设有5间面积不等的多功能厅和董事会会议室，均配备先进的视听设备，是举办各种规模会议和活动的理想之所。The hotel features a range of specious meeting venues; include 1,200 square meters pillar-free Grand Ballroom and 5 function rooms and Board Room. All the meeting rooms are equipped with the state-of-the-art audio and visual equipment. With outstanding services, Wanda Realm Yinchuan Hotel is the ideal place for your meetings and events in Yinchuan. 餐饮 Food & Beverage无论是饕餮盛宴还是轻松小酌，银川万达嘉华酒店风格迥异的餐厅，酒吧都将带给您难忘的美妙体验。“品珍”中餐厅拥有9间华丽包房；“美食汇”全日餐厅荟萃世界各地美食；“和”日餐厅是您品味日本美食的绝佳之处；舒适的大堂酒廊亦是您会见亲朋好友和放松的理想场所。The hotel provides guests with wide selection of gourmet. “ZHEN” Chinese Restaurant offers authentic Cantonese cuisine and local flavors; Cafe Vista, offers delicious western food and international gourmet. “HE” Japanese Restaurant provides tasty Tappanyaki and other Japanese dishes; Our lobby Lounge is the perfect venue for relaxation and meeting with friends. 休闲 Relaxation银川万达嘉华酒店配备专业设施的健身中心、室内恒温游泳池、高品质桑拿室和静谧瑜伽室，定能让您舒缓身心，精力充沛，神采飞扬。Pamper yourself at our fully equipped Fitness Center, a wellness area and state-of-the-art gym facilities, well equipped in-door swimming pool, sauna and Yoga class. The Fitness Center will enable you to generate energy for your mind, body and soul.
