• 五险一金
• 带薪年假
• 岗位晋升
• 员工生日礼物
• 技能培训
• 提供免费食宿
• 集团内部调动
• 管理规范
• 领导好
• 年度旅游

Assists the Front Office Manager in all aspects of
their duties
协助前厅部经理的各方面工作
Assist Front Office Manager in execution of the
management of staff 
协助前厅部经理管理员工
Monitor Front Office personnel to ensure guests
receive prompt, cordial attention and personal recognition
监督前厅部员工，以确保来宾被及时的礼貌接待并得到充分的注意和重视
Monitor Front Office and particularly Guest
Relations personnel, to ensure ICHG members, known repeat guests and other VIPs
receive special attention and recognition
监督前厅部，特别是客户关系人员，以确保优悦会会员、常客和其它贵宾得到特别关照和尊重
Control the availability of rooms, rooms types,
accuracy of room count and rate categories
管理房间空余情况、房间类型、房间出租率和价格类型的准确性等
Maximize occupancy, revenue and average rate while
maintaining high service standards
在保持服务的高标准的同时将入住率、收益和平均价格最大化
Liaise with Housekeeping Department to ensure room
image is maintained and the “Room Ready on Arrival” policy is adhered to
与客房部联系，保持客房形象，并遵守“到店即可入住”的政策
Turn away guests if occupancies deem it necessary
ensuring no good-will is lost
如无房则婉拒来客，以免丧失信誉
Liaise closely with Executive Housekeeper to ensure
special guest needs, amenities and other room related requests are met
与行政管家紧密联系，以确保客人的特殊需要、关于各类用品的需要和其它与客房相关的需要得到满足
Be aware of credit policies and procedures and
liaise closely with Finance Department to ensure that credit procedures are
properly carried out
掌握信用政策和程序，并与财务部密切联系，以确保信用程序的完全执行
Compile statistics for front office and provide
reports relating to that area
为前厅部整编统计数字并提供与之相关的报告
Continually check the accuracy of room count
不断检查房间出租率的情况
Approve upgrades and special amenities in absence
of manager
批准房间的免费升级及特殊设备的使用
Maintain inter-departmental relationships to ensure
seamless customer service
保持各部门之间的关系以确保对客服务畅通
Inspect frequently for cleanliness and orderliness,
the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior
to arrival
经常到大厅、接待处和收银台检查其整洁情况，并在贵宾到来前对贵宾房进行抽查
Assist in the preparation of efficient work
schedule for Front Office Staff, arranging holidays and vacation, taking into
consideration project occupancy and forecasts and any large group movements,
especially those with early or late arrivals or departures
在考虑项目入住情况和预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为前厅部员工准备高效的工作计划，安排节日和假日
Maintain appropriate standards of conduct, dress,
hygiene, uniforms, appearance and posture of departmental employees
保持部门员工的行为、装束、卫生、制服穿着、外表和仪态标准
Provide input for Front Office Departmental
Meetings and deputizes in cases of absence
参加前厅部部门会议并在缺席的情况下负责代理
Promote Inter-hotel sales and in house facilities
促进店际销售及完善内部设施
Works with Superior and Human Resources on manpower
planning and management needs
与上级领导和人力资源部一起进行人力规划和管理需求。
Works with Superior and Director of Finance in the
preparation and management of the Department’s budget. 
与上级领导和财务总监一起编制和管理部门预算。

长白山万达国际度假区位于吉林省抚松县，长白山西麓，占地21平方公里，处于北纬42°的黄金滑雪纬度带。 2015年被原国家旅游局评为首批首席国家级旅游度假区。2017年被原国家旅游局授予中国旅游产业杰出贡献奖；2021年被国家文旅部和体育总局联合授予首批国家级滑雪旅游度假地；连续多年蝉联榜单，获得冬季运动领先品牌雪场TOP10并挂牌成为冬季奥运六大项目备训基地。度假区集滑雪、娱雪、山地运动度假、高端酒店群、度假小镇、温泉、水乐园于一体，满足滑雪发烧友、家庭度假等不同群体的需求。长白山万达锦华度假酒店和长白山万达锦华套房酒店，于2012年7月28日成立，是万达集团在长白山直营的两家万达品牌酒店。酒店拥有高级房、景观房、套房共603间。锦华酒店拥有368间客房，设计舒适惬意与多功能性并重；套房酒店专为家庭式出游旅客精心打造235间设施齐全的套房，设计户型有1-3居室，供家庭出行。