岗位职责:
1 熟知当班期间订餐情况,关注宾客的特别活动(如生日庆祝会),应及时向主管汇报。
2 保管宾客相关衣物,并询问有无贵重物品,贵重物品提醒宾客自行保管。
3 迎接宾客,引导宾客到预订台位或宾客满意的台位。
4 客满时,负责安排好后到的宾客,使宾客乐于等位。
5 随时注意听取宾客的意见,及时向上级反映。
6 随时注意在接待工作中的各种问题,及时向上级反映和协助处理
7 掌握和运用礼貌语言,负责接听订餐电话并询问清楚基本信息
岗位要求:
1 大学毕业或具有同等学历,经过餐饮服务培训,有一定的日常外语会话能力
2 有熟练的服务技能技巧和一定的应变能力,能妥善处理服务中出现的一般性问题
3 掌握餐厅服务规程,了解餐厅各种菜肴的基本特点和简单的烹制方法
4 工作主动、热情、认真,责任心较强
5 身体健康,仪表端庄。
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