岗位职责:
1.协助前台经理做好日常接待工作,全面主持前台班次的工作;
2.督导迎送服务,贯彻执行服务程序,满足客人合理要求;
3.全面了解掌握酒店房价、折扣、包价、酒店设施及特别事件并保证接待员同样了解;
4.熟悉前厅部工作服务标准及操作程序;
5.制定部门培训与计划,进行员工每日培训,安排新员工培训,并时刻关注其表现;
岗位要求:
1.掌握前台工作知识并且熟悉前台日常运行;
2.良好的管理技能及有效的沟通能力;
3.有组织以及解决问题的能力;
4.有1年以上相关工作经验;
THE WESTIN CHANGBAISHAN RESORT 长白山万达威斯汀度假酒店Take a refreshing, deep breath and enjoy a clean-air environment at The Westin Changbaishan Resort. We provide a ski retreat and all-year vacation destination in the heart of the Changbaishan International Tourism Area. Located right on the mountain, you can ski-in and ski-out at your pleasure and world-class golfing facilities are also available. Careful attention is paid to the most important elements of your stay to ensure each visit leaves you exceptionally well rested, well nourished and well cared for. Inviting guest rooms, innovative dining options and extras such as wireless Internet throughout the hotel let you create your own experience.来到长白山威斯汀度假酒店,深呼吸,享受清新洁净的空气环境。酒店坐落于长白山国际旅游度假区的中心地带,毗邻世界一流的滑雪场及高尔夫球场,全年均适合观光游览,让您尽情挥洒激情与欢乐。我们将以事无巨细的服务精神为您奉上滋养身心的休闲享受。魅力客房、创意餐饮和诸如覆盖整个酒店的无线互联网等额外服务与措施,营造出专属于您的体验。SHERATON CHANGBAISHAN RESORT 长白山万达喜来登度假酒店This perfact summer or winner playground for those who love skiing, golfing and outdoor activites year round. Find time to connect in comfort at our idyllic ski-in, ski-out location, surrounded by spectacular montain scenery and nature.无论是在炎热的夏季或是冰冷的冬季,这里都是享受滑雪、高尔夫球及户外运动的天堂。酒店毗邻滑雪场,四周环绕着壮丽迷人的山峦,让您尽享舒适与惬意。