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MAJOR FUNCTION 主要功能 :
To assist theRestaurant Manager in the day to day operations of the restaurant in such amanner as to maximize revenues and minimize costs with particular attention tocomplete guest satisfaction, associate welfare, and profit margins.
餐厅副经理必须在的餐厅营运中必须掌握每天的收入和成本同时密切的关注客人的满意程度,员工的满意程度,以及收益的底线。
MAJORRESPONSIBILIES 責任概要 :
- Assist the Restaurant Manager in being responsible for therestaurant area, ensuring a smooth running, profitable operation within theframework of the hotel.餐厅副经理必须负责餐厅的正常运转,以及在酒店范围内的有利工作。
- Assist in maintaining the overall welfare of our associatesby providing them with the training and resources to take care of our guests协助上级保持员工的培训和用来服务客人的资源。
- Assist to achieve departmental budget goals by maintainingprofits through increased sales revenue and the efficient cost expenditure协助上级完成提高利润并达到部门的指定成本目标,以及有效的控制支出。.
- Work with the Restaurant Manager to be responsible for themonthly department Profit & Loss Statement.
帮助餐厅经理完成部门每月获利与流失的说明
SPECIFICDUTIES 工作任務:
OPERATIONS
- Assist in the preparation of the yearly department budgetby using history & forecasting techniques to develop an aggressive budgetthat reflects the achievable capabilities.根据历史和预测协助上级制定每年可行性的预算。
- Assist in accurately forecasting business demands to ensureefficient staffing & food production.协助上级根据营业准确的指定人员的配备和食品的产量。
- Ensure the awareness & enforcement of all MarriottS.O.P.’s & Property L.S.O.P.’s.准确的领悟和执行公司制定的S.O.P以及资产L.S.O.P。
- Enforce operational Standards that are periodicallyreviewed & updated.周期性的回顾和更新工作的执行标准。
- Be responsible for maintaining outlet safety and sanitationstandards at all times.要在任何时间负责部门的安全和卫生标准。
- Enforce Marriott’s 39-point sanitation checklist by havingall outlets inspected on a monthly basis.所有部门每月根据万豪的39点清洁核对表并执行检查。
- Be responsible for asset management of all outlet propertyand facilities.负责并管理部门所有的财产。
- Conduct a preventative maintenance inspection on a monthlybasis.每月检验工程与维护。
- Enforce Marriott’s Principles of Hospitality at all times.任何时间遵循万豪的原则精神。
- Above all, to lead by example through a “hands on” approachto motivate our associates to excel.运用好的例子来激励员工们的优点。 HUMAN RESOURCES
- Assist in the development and implementation of managementtraining plans for subordinate managers and supervisors on a quarterly basis inconjunction with HRD.发展和培养对督导的培训, 拟定计划上传给人事部总监
- Conduct a departmental daily “15 Minute” training program.每天按照部门的15分钟培训计划表进行培训。
- Assist in the execution of all associate performancereviews in a professional and timely manner.协助上级运用专业和适时的方法去完成对员工的成绩回顾。
- Assist in all aspects of associate management includinghiring, discipline in conjunction with the Restaurant Manager.协助餐厅经理完成对员工纪律的管理。
- Assist in conducting an effective monthly associate meetingwith minutes and P&A forwarded to the GM, F & B and HRD.准确的把每月员工会议的小结转给总经理和餐饮以及人事部总监。
- Be responsible for the completion of the wage progressreport on a weekly basis.每周按照出勤率完成工资报表。
- Practice “open door” policy to all associates.运用开放式的政策对待每为员工。
ADMINISTRATIVE
- Prepare efficient schedules for management and associates.为管理层和员工制定高效率的时刻表。
- Be responsible for all accounting and billing procedures inthe outlets.负责全部部门里的财务及帐单。
- Be responsible for the accurate supervision of theassociate time control and payroll systems by working with Accounting and HRD.负责部门里的财务,单帐及考勤.
- Assist in planning outside associates activity to promoteteamwork.协助上级在员工中推广团队工作的精神。
- Promote positive inter-departmental relations throughcandid communication and cooperation.积极的建立跨部门的沟通与合作关系。
- Respond to guest inquiries or concerns within 24 hours inwhat is deemed the appropriate manner.查询和关注客人在24小时内以适当的方式去完成。
- Perform any reasonable request made of management which isnot life threatening or against the law.为管理制定的要求必须合理没有任何的威胁和打击。
作为亚太区最大规模的万豪品牌旗舰酒店,上海雅居乐万豪酒店于2011年11月24日正式开业;于2021年12月28日正式升级为上海雅居乐万豪侯爵酒店。傲立于繁华的城市中心,位于西藏中路,毗邻人民广场和人民公园,与各个最佳的文化、娱乐和购物场所近在咫尺。信步可至南京路步行街、人民公园和外滩以及人民广场地铁站(地铁1、2、8号线的交汇站)。 上海雅居乐万豪侯爵酒店拥有720间客房,在39层楼高的酒店里,宾客们还可以享受到来自5个不同餐厅的各式美味。酒店六楼设有一个豪华水疗中心,同时配备7个私密理疗室,让宾客们的身心得到放松和享受。酒店还提供25米长的室内游泳池,其中按摩池,蒸汽房和桑拿尽在设施齐全的健身房内,让宾客们荡漾在无限的愉悦和享受中。 我们将继续秉承万豪公司的核心文化,”照顾好我们的同事,同事便会照顾好我们的客人”。我们是谙熟待客之道的大师,并对此深感自豪。我们技艺娴熟,富于想象,为每位客人创造独特而难忘的体验。我们不懈追求卓越,恪守品牌创始人“以人为本”之训言,并将其升华为一门艺术。我们承诺将提供广阔的事业发展机会和全方位的培训系统,诚挚期待您的加入。每周二下午14:00-16:00为酒店公开招聘日联系电话:021-23129888-6605电子邮箱:mhrs.shamc.hr@marriott.com地址:上海市黄浦区西藏中路555号 人力资源部 (酒店B1员工通道进入) Construction of the largest full-service Marriott-branded flagship hotel in Asia- Pacific, Shanghai Marriott Hotel City Centre opened its doors on 24 November, 2011;It was officially upgraded to Shanghai Marriott Marquis City Centre on December 28, 2021. Located aside People's Square and Park on Xi Zang Middle Road, the Shanghai Marriott Marquis City Centre boasts a premium downtown location and provides effortless access to the city’s finest cultural, entertainment and shopping attractions. Nanjing Road Pedestrian Street, People’s Park and the Bund, plus the People’s Square metro hub (connecting lines 1, 2 and 8) are all within close walking distance. Besides 720 bedrooms, we offer our guests five different dining options varying from fine dining to alfresco inside the 39-storey sleek glass and steel structure. Level 6 includes a luxurious Spa focused on providing superior body and beauty rituals within seven treatment rooms. Fitness enthusiasts enjoy a 25 meter indoor swimming pool with Jacuzzi, Steam and Sauna as well as an extensive cardiovascular gymnasium. The Brilliant Hosts of Marriott Marquis City Centre are devoted to play forward the company culture of Marriott International, "Take care of our associates; and our associates will take care of our guests.” We are proud masters of our craft. With skill and imagination, we create memorable experiences unique to each guest. Relentless in our pursuit of excellence, we live our Brand Founder’s words “put people first” and raise it to an art form. We are committed to providing you tremendous job opportunities and systematic training programs to strengthen your career development. Warmly welcome you to join us.