• 五险一金
• 带薪年假
• 技能培训
• 岗位晋升
• 管理规范
• 人性化管理
• 员工活动
• 丰富员餐
• 补充医疗保险

MAJOR
RESPONSIBILITIES 责任概要：
l Follow relevant regulations strictly to
ensure equipments in hotel running normally.
严格遵守有关规章制度 确保酒店的设备的正常运行。
l Ensures that all staffs deliver the
brand promise and provide exceptional guest service at all times.
确保所有员工遵循品牌承诺并始终提供优异的对客服务。
l Ensure staffs also provide excellent
service to internal customers in other departments as appropriate.
确保员工同样在适当的时候为其他部门的内部客人提供优质服务。
l Handles all guest and internal customer
complaints and inquiries in a courteous and efficient manner, following through
to make sure problems are resolved satisfactorily.
礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
l Handles guest and staff enquiries in a
courteous and efficient manner, reporting complaints or problems if no
immediate solution can be found, whilst feeding back a prompt follow up.
友善、有效地解决顾客和员工的问题，对于他们的投诉和提出的问题如不能当时解决，应汇报给上级，并迅速跟进及时反馈结果。
l Maintain positive guest and colleague
interactions with good working relationships.
与顾客和同事要有良好的合作关系。
 
SPECIFIC DUTIES 工作任务：
l Execute the repair, maintenance and engineering operations according to the
departmental standards
维修，保养和工程设备操作工作要与部门营运要求相一致
l Properly handles and maintains all electrical facilities and tools.
合理的使用和维护所有电气设施和工具
l Accepts and is willing to perform general maintenance activities outside of the
original routine scope of trade training
具备社会认可并颁发的培训或相关资格证件，可胜任并自愿地执行综合维修的工作安排
l Assist the Engineer to finish daily tasks, so that the electronic system can run trustworthily.
协助工程师完成每天工作分派，确保电子系统可靠运作，以及消防设备安全。
l Keep daily running record of A/C，Elect, and Plumbing
equipments according to the arrangement of the supervisor.
根据主管的安排认真做好每日的空调、电器、机械设备运行记录。
l To do the maintenance of the equipments according to the working plan. Make
detailed record regarding on the repairing and maintenance.
按照工作计划完成对设备的维修保养。并作好相应的详细的记录。
l On duty person must execute strictly the operation procedure to prevent accidents.
当班人员要严格执行各项操作规程，防止事故发生。
l Daily patrol must be executed strictly to eliminate insecurity factor and solve the
defect & problem timely.
认真执行日常巡检，消除不安全因素，及时排除故障。
l Maintain the working area in good condition in terms of neatness & orderliness.
保持工作场地的整齐整洁。
l Accept other assignments instructed by the building service engineer and supervisor.
随时接受值班工程师和主管安排的其他工作。
l To keep good care of drawing, tools & establishes used on duty.
保存好当班所用的图纸、工具和设施。
l Follow concerned fire fighting regulation of the hotel when use the fire to weld.
动明火焊接工作时，必须遵守酒店有关消防规定。
l Provide good service at all times.
随时随地提供良好的服务。
l Pay attention to the dressing and wearing when entering the guestrooms.
注意进入客房维修保养时要注意仪表仪容。
l Make detailed record regarding on the work completed or not completed in working
hours when shift handover.
交接班时要详细记录工作情况。
l Attend training sessions and meetings as and when required.
参加必要的培训和例会。
l Carries out any other reasonable duties and responsibilities as assigned.
完成其他合理分配的职责和任务。

作为亚太区最大规模的万豪品牌旗舰酒店，上海雅居乐万豪酒店于2011年11月24日正式开业；于2021年12月28日正式升级为上海雅居乐万豪侯爵酒店。傲立于繁华的城市中心，位于西藏中路，毗邻人民广场和人民公园，与各个最佳的文化、娱乐和购物场所近在咫尺。信步可至南京路步行街、人民公园和外滩以及人民广场地铁站（地铁1、2、8号线的交汇站）。 上海雅居乐万豪侯爵酒店拥有720间客房，在39层楼高的酒店里，宾客们还可以享受到来自4个不同餐厅的各式美味。酒店六楼设有一个豪华水疗中心，同时配备7个私密理疗室，让宾客们的身心得到放松和享受。酒店还提供25米长的室内游泳池，其中按摩池，蒸汽房和桑拿尽在设施齐全的健身房内，让宾客们荡漾在无限的愉悦和享受中。 我们将继续秉承万豪公司的核心文化，”照顾好我们的同事，同事便会照顾好我们的客人”。我们是谙熟待客之道的大师，并对此深感自豪。我们技艺娴熟，富于想象，为每位客人创造独特而难忘的体验。我们不懈追求卓越，恪守品牌创始人“以人为本”之训言，并将其升华为一门艺术。我们承诺将提供广阔的事业发展机会和全方位的培训系统，诚挚期待您的加入。联系电话：021-23129888-6605电子邮箱：Joanna.Zuo@marriotthotels.com地址：上海市黄浦区西藏中路555号-人力资源部（酒店B1员工通道进入） Construction of the largest full-service Marriott-branded flagship hotel in Asia- Pacific, Shanghai Marriott Hotel City Centre opened its doors on November 24,2011;It was officially upgraded to Shanghai  Marriott Marquis City Centre on December 28,2021. Located aside People's Square and Park on Xi Zang Middle Road, the Shanghai Marriott Marquis City Centre boasts a premium downtown location and provides effortless access to the city’s finest cultural, entertainment and shopping attractions. Nanjing Road Pedestrian Street, People’s Park and the Bund, plus the People’s Square metro hub （connecting lines 1,2 and 8） are all within close walking distance. Besides 720 bedrooms, we offer our guests four different dining options varying from fine dining to alfresco inside the 39-storey sleek glass and steel structure. Level 6 includes a luxurious Spa focused on providing superior body and beauty rituals within seven treatment rooms. Fitness enthusiasts enjoy a 25 meter indoor swimming pool with Jacuzzi, Steam and Sauna as well as an extensive cardiovascular gymnasium. The Brilliant Hosts of Marriott Marquis City Centre are devoted to play forward the company culture of Marriott International," Take care of our associates; and our associates will take care of our guests.” We are proud masters of our craft. With skill and imagination, we create memorable experiences unique to each guest. Relentless in our pursuit of excellence, we live our Brand Founder’s words “put people first” and raise it to an art form. We are committed to providing you tremendous job opportunities and systematic training programs to strengthen your career development. Warmly welcome you to join us.