• 五险一金
• 带薪年假
• 员工生日礼物
• 集团内调动
• 国际酒店品牌
• 宿舍Wifi
• 岗位晋升
• 节日礼物
• 包吃包住
• 员工优惠价

代表酒店主动与客人建立联系，通过关键品牌接触点，如抵达和送别，社交空间，餐饮和会议宴会上引入管理团队。安排管理团队成员在客人入住、会议宴会及用餐期间作为客人联系人。
Pro-actively
build relationships with guests on behalf of the hotel through by involving the
management team by way of introduction at key touch points such as arrival and
departure, social spaces, drinking and dining, and events. To assign the
management team members as guest contacts during their stays and visits to
events and outlets.
在客人活动期间，保持酒店关键区域的存在，包括但不限于抵达和送别、用餐时间、特殊活动和其他繁忙时间。
Maintain
a presence in key areas of the hotel during times of guest movements, including
but not limited to arrival &departure, meal times, special events, and
other peak times.
经常性评估宾客服务和酒店其他部门的流程，并提出创新的方式，为我们的宾客提供珍贵且个性化的体验。
Frequently
evaluate the processes in Guest Services and the rest of the hotel and come up
with new and innovative ways to deliver rare and intimate experience to our
Guests.
协助问候并向贵宾和长住客人提供入住登记服务，或确保副理能够接待他们。
Assist
in greeting and checking-in VIP and Long Stay guests, or to ensure that they
are met by an Assistant Manager.
贯彻集团统一的顾客认知程序并维护相关的顾客信息数据库。
Implement
consistent guest recognition programs and maintain a relevant guest history
database.
礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决。
Handle
all guest and internal customer complaints and inquiries in a courteous and
efficient manner, following through to make sure problems are resolved
satisfactorily.
确保客人信息的历史记录得到精确的维护。
Ensure
that guest history records are accurately maintained.
确保所有宾客服务员工遵循品牌承诺并始终提供优异的对客服务。
Ensure
that all Guest Services employees deliver the brand promise and provide
exceptional guest service at all times.
任职条件
良好的沟通表达能力;
Good
communication skills;
能够用英语流畅的提供对客服务
Fluent
English speaking and writing;

长白山凯悦酒店和长白山柏悦酒店坐落于长白山国际旅游度假区，该度假区通过重点开展滑雪等旅游度假项目，打造亚洲顶级的示范性冰雪运动基地和滑雪爱好者的天堂。酒店将会成为各类会议和活动的首选场地，提供卓越的餐饮和水疗/康乐设施，以吸引本地，国内及国际的客人。福利待遇：1.缴纳五险一金：养老保险、医疗保险、失业保险、工伤保险、生育保险、住房公积金；2.每天工作时间为8小时（不含用餐时间），每周工作时间为40小时；3.根据酒店年假政策每年享有有薪年假；4.工作服务连续满90天后享有12晚凯悦酒店集团旗下酒店的免费住房不包括本酒店；5.拥有个人发展学习计划和丰富的培训课程，为您提供良好的职业发展空间；6.享有酒店提供的营养工作餐；7.酒店为您提供员工活动室，丰富您的业余生活；8.享有酒店提供的员工公寓、洗衣设施等；9.参加酒店举办的各项活动：座谈会、生日会等。