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沈阳世茂希尔顿酒店

    职位:Magic Center Operator 宾客服务中心接线员

  • 职位性质:全职
  • 工作地区:辽宁省沈阳市
  • 招聘人数:1人
  • 学  历:本科
  • 工作经验:1年以上
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:不限
  • 计算机能力:不限
  • 语言要求:英语(良好)
  • 国际联号工作经历:不限
  • 薪资待遇:面议
  • 职位有效期:2020-07-01至2020-07-31

岗位职责/职位描述

 

Position Summary职位概述:



1.         Ensure the correct operation of the switchboard for fast and efficient transferring of internal and external calls.

快速高效的转接所有来电。

2.         Greets customers immediately with a friendly and sincere welcome. Responds to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, etc. according to individual needs.

诚挚友好的问候客人。快速精准的回答和应对客人提出的问题及要求,其中包括各消费场所的营运时间方位等。

3.         Ensure the Careline Supervisor or  Manager is kept fully aware of any relevant feedback from either customers or other department.

将客人和其他部门的意见和建议及时反馈给关爱热线主管或经理。

4.         Carries out any other reasonable duties and responsibilities as assigned.

完成任何其他合理的职责和被指派的职责。




Specific Job Knowledge, Skill and Ability工作技能技巧要求

 

1.       Ability to read, write, speak and understand the English language to communicate effectively with guests and employees.

能有效的用英语沟通交流。

2.       Interpersonal skills to provide overall guest satisfaction.

以较强的人际交往能力提高客人满意度。

3.       English & computer ability required

英语和电脑运用能力

4.       Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts.

擅长于处理宾客关系,能快速有效的应对各种问题。

 

 

Required Qualifications必要的资历要求

 

1.         University graduate, excellent command of written and spoken in English and Chinese language.

大学本科,良好的中英文读写能力。

2.         1-2 years working experience with same position in Brand Hotel

一至两年同等岗位品牌酒店工作经验。

3.         Good community ability required.

较好的沟通能力