• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 包吃包住
• 人性化管理
• 员工生日礼物

【职位描述】
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Duty Manager assists the Front Office Manager in the administration and management of all Front Office operations to ensure profitability, control costs and quality standards, ensuring total guests’ satisfaction. This role efficiently coordinates the day-to-day operation of the Welcome Desk and Guest Relations division, providing leadership at the frontline level.
What will I be doing?
As the Duty Manager, you will be responsible for performing the following tasks to the highest standards:
• Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement.
• Interview, select, train, supervise, evaluate, counsel, and administer disciplinary procedures for Front Office team members.
• Monitor lobby traffic and assign team members as required.
• Review VIP reservations and ensure the proper handling of VIPs and groups, administering amenity orders, and managing incoming guests.
• Update the system by inputting inventory and non-inventory groups, monitoring special reservation handling requests and oversee rate changes for in-house guests.
• Compute daily payroll, schedules and other reports, analyze data and make decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecasts of expected arrivals and departures.
• Manage the Front Office team, resolve guests’ concerns, and implement resolutions by using discretion and judgment.
• Lead and motivate team members by leading by example and employing competent and consistent management practices.
• Take responsibility of the hotel as the Duty Manager in the absence of the Assistant Front Office / Front Office Manager.
• Complete night shift duties acting as the Night Manager when he / she is not on duty.
• Actively take part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard.
• Attend training where and when required.
• Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets.
• Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines, appropriately discipline when and where required.
• Conducts PDRs, one-to-one meetings throughout the year, ensuring that the feedback given to team members is fair, unbiased and provides a platform for continued improvement, according to the Hilton standards.
• Be involved with succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career.
• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
• Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them.
• Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.
• Check-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired about, and method of payment secured.
• Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner.
• Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager to follow-up, where appropriate.
• Follow-up with guests to ensure satisfaction with problem resolution.
• Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation.
• Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual.
• Allocate rooms in accordance to guests’ reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management.
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Liaise with Sales, Reservations and Business Development teams to handle corporate guests.
• Ensure that guests’ profiles and information are input into the Police Report system in a timely and accurate way.
• Apply Hilton’s brand standards in every action, acting as a role model and example of how the standards should be carried out in a practical setting.
• Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China.
• Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel.
• Ensure communication, coordination and cooperation between the Front Desk and other operating departments, specifically Housekeeping, F&B and Accounts.
• Maintain the hotel systems to ensure accuracy of information and data, ensuring that it is easy to use and operated in an organized and systemized way.
• Ensure that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way.
• Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.
• Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members.
• Ensure that the Front Office Manager is kept aware and up to date of operational issues.
• Ensure that the day-to-day functions of the front desk are completed, including but not limited to the Guest Services Manager’s checklists, trace reports, credit limit checks, online back-up, allocation of rooms, Lost Interface, Pay-Masters, discount and rate discrepancies, and registration cards.
• Check registration cards, meeting and function information, billing instructions, financial records and reservation backup to ensure that all information received is acted upon.
• Complete reports where and when requested, ensuring that they are complete and delivered on time to the respective parties.
• Keep up to date and aware of competitor activities in order to be proactive and create market advantage.
• Adhere to the hotel’s selling strategy of demand-based pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.
• Comply with Health & Safety, Emergency Management, Disaster manuals, Fire procedures and regulations.
• In the absence of the Guest Relations Manager, be a part of the Fire Team and take action accordingly.
• Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount.
• Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third-party payments for rooms, meetings, F&B and other.
• Maintain safety deposit boxes, ensuring that guests’ valuables are always safe and secure.
• Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations.
• Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges.
• Manage costs effectively by minimizing and controlling expenses.
• Manage and approve rebates, refunds and discounts where applicable.
• Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring that guests receive value for money and adhere to Hilton brand standards.
• Adhere to the hotel’s security and emergency policies and procedures.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

【任职要求】
What are we looking for?
A Duty Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Able to read, write, speak and understand English to communicate effectively with guests and employees.
• Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts.
• Strong interpersonal skills to provide overall guest satisfaction.
• Excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
• Thorough organization and supervisory skills.
• Proficient in accomplishing tasks.
• Able to work under pressure and deal with stressful situations during busy periods.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

          Embracing panoramic views of the lake, lushgreen mountains and a private beach in Yuxi, Hilton Yuxi Fuxian Lake is adynamic tourist destination located on the north-eastern coast of the beautifulFuxian Lake. Offering respite with a range of spacious guest rooms, a varietyof restaurants and bars, excellent recreational facilities and ample meetingspace, the hotel is the ideal choice for both business and leisure travelers         Refresh yourselfwith the pristine air from the surrounding mountains while enjoying stunninglake views as you have an unforgettable stay in the well-appointed guest roomor suite. At Hilton Yuxi Fuxian Lake, dining options are designed with you inmind. Six restaurants and bars provide you with a variety of food and beveragechoices.         An extensive rangeof conference and event venues and facilities are available: Stand-alone MICEamenities and high speed wireless internet; meeting space spanning 1900m2, witha pillar less ballroom and 10 meeting rooms catering to different needs;Business mixes with pleasure in the beautiful gardens,a series of outdoor swimming pools; Function lawn can cater for everyoutside event .        The resort has extensive recreational facilities, including a 24-hourFitness Centre, indoor heated pool and outdoor swimming pool, kid's club,executive lounge and poolside bar, etc. Not only can you enjoy the variety ofentertainment faculties what HILTON offers, but also you can have fun in thesurrounding famous scenic spots. Popular family attractions include MaotianMountain, Fuxian Lake Sea Amusement Centre and Cherry Blossom Valley. Whilelovers of the outdoors will choose jogging and cycling. Further afield, othertourist attractions includes Ming Xing Scenic Spot and Gushan Island and so onin Fuxian Lake.抚仙湖希尔顿酒店作为云南首家希尔顿品牌酒店，于2015年夏天正式开业。酒店位于云南省澄江县抚仙湖东北岸，临湖而建，依山而居；可饱览湖光山色。酒店拥有设计优雅、空间宽敞的客房、丰富多样的餐厅和酒吧、一流的娱乐休闲设施以及配备精良的会议活动场地，是休闲度假及商务活动的理想选择。346间豪华客房和套房临湖而建，独享抚仙湖纯美湖光。每一间客房都带有观景阳台。有些客房阳台甚至达到35平方米。其总统套房更是有663平方米，为上下两层。二层超大露台和花园是夏日烧烤和私密派对的绝佳场所。酒店内的6间餐厅和酒吧可为客人提供丰富多样的餐饮选择。各种会议和活动场地以及相应的设施一应俱全，独立的会议设施，配备高速无线网络；1900平米的会议室包含一个无柱宴会厅与10个可满足不同需求的会议空间；葱郁的园林和多个室内外游泳池，让您置身于美景中愉快的工作。酒店拥有多种娱乐休闲设施，包括附设健身房的24小时健身中心，室内恒温泳池，室外湖边泳池，儿童乐园，行政酒廊，泳池畔酒吧等。客人既可以选择在希尔顿享受酒店给您带来多样的娱乐设施，也可以去酒店附近的著名景点游玩。适合一家人的观光地有帽天山风景区、抚仙湖万海游乐场和樱花谷等。喜欢爱好户外活动的朋友则可以选择慢跑或环湖骑行。抚仙湖景区其他的旅游景点还有明星景区、孤山岛等。 Benefits for Team Member 员工福利1. Duty Meals免费用餐Duty meals per working day will be provided to all team members.所有团队成员可在员工餐厅免费用餐。2. Team Member Dormitory免费员工宿舍Team Member dormitory will be provided to non-local team members with bedlinens and WIFI.酒店为非本地成员提供舒适的团队成员宿舍，每个房间配备床上用品及WIFI。3. Social Benefits全面的社会保险Full social insurance, housing fund will be offered to all team members.养老保险、医疗保险、失业保险、工伤保险、生育保险、住房公积金。4. Team Member Travel Program团队成员入住优惠价 It is our policy that team members can benefit from team member rate (J1D)when rooms are available.希尔顿成员可在全球姐妹酒店享有非常优惠的员工入住优惠价。5. Leave Benefits假期福利We provides our team members with several types of leave including publicholiday, annual leave, paid medical leave, maternity leave, marriage leave,compassionate leave and etc.法定节假日、年假、带薪病假、产假及陪产假、婚假、丧假等。6. Team Member Awards团队成员嘉奖 We will award whoever dedicates to work as Team Member of Month, TeamMember of Year and etc.酒店将定期进行月度优秀成员、年度优秀成员等表彰。7. Team Member Training System团队成员培训In Hilton Worldwide, we provide online courses(in the Hilton WorldwideUniversity), class training, cross training in sister hotels and internaltransfer opportunities for all full-time team members.我们提供在职培训、课堂培训、全员免费希尔顿大学课程、国内外姐妹酒店交叉培训机会以及集团内部调动机会。8. Variety of Activities团队成员活动Hotel will organize a variety of activities for team members regularly.酒店人力资源部会定期为团队成员举办各种丰富多彩的活动。 Weekly Recruitment Day每周公开招聘日：Mon-Fir： 9:00-12:00 am；2:00-17:00 pm周一至周五： 上午 9:00-12:00；下午 2:00-17:00Address:NO.10 Huanhu Road Chengjiang Yuxi City,Yunnan Province地址：云南省玉溪市澄江市环湖东路10号Please bring a photo (2.5X3.5cm) in color, ID card, a copy of your certificatesand other qualifications.求职请携带近期彩色1寸照片，身份证、相关学历或岗位资质证明原件及复印件