行政楼层接待(J18040)
2千-3千
投递简历
发布于 07-06
行政楼层接待(J18040)
2千-3千
玉溪 | 经验不限 | 学历不限 | 招1人
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投递简历
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职位福利
职位描述
工作职责:
• 卓越的宾客服务:为 VIP 和行政宾客提供个性化的入住和退房服务,确保温馨、无缝的体验。预测宾客需求并及时响应请求,确保所有互动都得到谨慎和专业的处理。

• 特殊要求和 VIP 服务:处理宾客要求,包括餐饮预订、交通安排和特殊住宿,确保以最高标准提供服务。为 VIP 宾客协调个性化设施和服务,确保满足并超越他们的偏好。

• 休息室和客房维护:协助维护行政休息室,确保休息室干净、储备充足且始终温馨。与客房部和其他部门合作,确保行政楼层的客房保持最高的清洁和舒适标准。

• 沟通和跨部门协作:向相关部门传达宾客偏好、特殊要求和反馈,确保在宾客整个入住期间提供个性化服务。与礼宾部、餐饮部和客房部团队合作,为行政宾客提供无缝的奢华体验。

• 问题解决和问题解决:主动处理和解决客人的顾虑或投诉,确保服务补救措施满足客人的期望并保持满意度。预测潜在问题并采取行动,防止影响客人体验。

• 了解酒店服务和当地景点:为客人提供有关酒店设施、行政楼层优惠和当地景点的信息,确保他们获得全面的体验。根据客人的喜好和需求推荐餐饮、娱乐和活动。

• 报告和行政职责:准备有关客人互动、贵宾服务和任何运营挑战的每日报告,确保管理层了解客人的满意度。确保根据客人的喜好更新客人资料,以改善未来的住宿体验。

任职资格:
曾担任过豪华服务或客户关系职位,最好是在行政楼层、VIP 服务或礼宾环境中。

具备良好的沟通和人际交往能力,能够提供高水平的个性化服务。出色的解决问题能力,能够预测客人的需求并谨慎处理请求。

英语熟练;会其他语言者优先。

能够灵活安排工作时间,包括晚上、周末和节假日。

了解酒店物业管理系统 (PMS) 和高管级服务者优先。
其他要求
语言能力:中国普通话-一般
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公司地址
中国云南省玉溪市澄江县环湖东路10号
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 中外合营(合资.合作)
    企业性质
          Embracing panoramic views of the lake, lushgreen mountains and a private beach in Yuxi, Hilton Yuxi Fuxian Lake is adynamic tourist destination located on the north-eastern coast of the beautifulFuxian Lake. Offering respite with a range of spacious guest rooms, a varietyof restaurants and bars, excellent recreational facilities and ample meetingspace, the hotel is the ideal choice for both business and leisure travelers         Refresh yourselfwith the pristine air from the surrounding mountains while enjoying stunninglake views as you have an unforgettable stay in the well-appointed guest roomor suite. At Hilton Yuxi Fuxian Lake, dining options are designed with you inmind. Six restaurants and bars provide you with a variety of food and beveragechoices.         An extensive rangeof conference and event venues and facilities are available: Stand-alone MICEamenities and high speed wireless internet; meeting space spanning 1900m2, witha pillar less ballroom and 10 meeting rooms catering to different needs;Business mixes with pleasure in the beautiful gardens,a series of outdoor swimming pools; Function lawn can cater for everyoutside event .        The resort has extensive recreational facilities, including a 24-hourFitness Centre, indoor heated pool and outdoor swimming pool, kid's club,executive lounge and poolside bar, etc. Not only can you enjoy the variety ofentertainment faculties what HILTON offers, but also you can have fun in thesurrounding famous scenic spots. Popular family attractions include MaotianMountain, Fuxian Lake Sea Amusement Centre and Cherry Blossom Valley. Whilelovers of the outdoors will choose jogging and cycling. Further afield, othertourist attractions includes Ming Xing Scenic Spot and Gushan Island and so onin Fuxian Lake.抚仙湖希尔顿酒店作为云南首家希尔顿品牌酒店,于2015年夏天正式开业。酒店位于云南省澄江县抚仙湖东北岸,临湖而建,依山而居;可饱览湖光山色。酒店拥有设计优雅、空间宽敞的客房、丰富多样的餐厅和酒吧、一流的娱乐休闲设施以及配备精良的会议活动场地,是休闲度假及商务活动的理想选择。346间豪华客房和套房临湖而建,独享抚仙湖纯美湖光。每一间客房都带有观景阳台。有些客房阳台甚至达到35平方米。其总统套房更是有663平方米,为上下两层。二层超大露台和花园是夏日烧烤和私密派对的绝佳场所。酒店内的6间餐厅和酒吧可为客人提供丰富多样的餐饮选择。各种会议和活动场地以及相应的设施一应俱全,独立的会议设施,配备高速无线网络;1900平米的会议室包含一个无柱宴会厅与10个可满足不同需求的会议空间;葱郁的园林和多个室内外游泳池,让您置身于美景中愉快的工作。酒店拥有多种娱乐休闲设施,包括附设健身房的24小时健身中心,室内恒温泳池,室外湖边泳池,儿童乐园,行政酒廊,泳池畔酒吧等。客人既可以选择在希尔顿享受酒店给您带来多样的娱乐设施,也可以去酒店附近的著名景点游玩。适合一家人的观光地有帽天山风景区、抚仙湖万海游乐场和樱花谷等。喜欢爱好户外活动的朋友则可以选择慢跑或环湖骑行。抚仙湖景区其他的旅游景点还有明星景区、孤山岛等。 Benefits for Team Member 员工福利1. Duty Meals免费用餐Duty meals per working day will be provided to all team members.所有团队成员可在员工餐厅免费用餐。2. Team Member Dormitory免费员工宿舍Team Member dormitory will be provided to non-local team members with bedlinens and WIFI.酒店为非本地成员提供舒适的团队成员宿舍,每个房间配备床上用品及WIFI。3. Social Benefits全面的社会保险Full social insurance, housing fund will be offered to all team members.养老保险、医疗保险、失业保险、工伤保险、生育保险、住房公积金。4. Team Member Travel Program团队成员入住优惠价 It is our policy that team members can benefit from team member rate (J1D)when rooms are available.希尔顿成员可在全球姐妹酒店享有非常优惠的员工入住优惠价。5. Leave Benefits假期福利We provides our team members with several types of leave including publicholiday, annual leave, paid medical leave, maternity leave, marriage leave,compassionate leave and etc.法定节假日、年假、带薪病假、产假及陪产假、婚假、丧假等。6. Team Member Awards团队成员嘉奖 We will award whoever dedicates to work as Team Member of Month, TeamMember of Year and etc.酒店将定期进行月度优秀成员、年度优秀成员等表彰。7. Team Member Training System团队成员培训In Hilton Worldwide, we provide online courses(in the Hilton WorldwideUniversity), class training, cross training in sister hotels and internaltransfer opportunities for all full-time team members.我们提供在职培训、课堂培训、全员免费希尔顿大学课程、国内外姐妹酒店交叉培训机会以及集团内部调动机会。8. Variety of Activities团队成员活动Hotel will organize a variety of activities for team members regularly.酒店人力资源部会定期为团队成员举办各种丰富多彩的活动。 Weekly Recruitment Day每周公开招聘日:Mon-Fir: 9:00-12:00 am;2:00-17:00 pm周一至周五: 上午 9:00-12:00;下午 2:00-17:00Address:NO.10 Huanhu Road Chengjiang Yuxi City,Yunnan Province地址:云南省玉溪市澄江市环湖东路10号Please bring a photo (2.5X3.5cm) in color, ID card, a copy of your certificatesand other qualifications.求职请携带近期彩色1寸照片,身份证、相关学历或岗位资质证明原件及复印件
中国云南省玉溪市澄江县环湖东路10号
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