• 五险一金
• 带薪年假
• 良好工作环境
• 完善职业通道
• 奖励与认可
• 希尔顿大学
• 员工优惠价
• 全球内部调动
• 员工餐
• 员工生日礼物

工作职责：
1.根据预订优质快速的为客人办理入住手续，确认相关信息，如:房价，人数等，依客人喜好予以排房。向客人介绍酒店各种宣传促销活动及推销希尔顿荣誉客会给非会员，吸引新会员的加入。指引去房间的方向并解释房卡的使用方法，向客人分发礼物等。
2.确保入住期间的各项需求能有效满足，帮助客人办理外币兑换及结帐手续。接收现金，信用卡，旅行支票，公司或第三方付费等付款方式。
3.热情友好的问候客人，对客人的合理需求予以积极恰当的回应。准确提供各种信息如：酒店营业场所的营业时间及VIP促销计划等。
4.对自己权限范围内不能予以解决的问题和需求，及时反馈给相应部门和人员予以解决。
5.礼貌的接听所有来电，及时恰当的应客人要求处理各种邮件、传真及转交物品。
6.成着冷静的应对和处理各类客人投诉，如：客人对价格不满，空调或供暖系统的不足等。
7.积极的工作，友好的为客人提供服务。
8.积极参加所需的各种培训，提高工作能力。
9.致力于酒店工作，为酒店发展提供创造性的建议，为顾客和整个团队提供高品质服务。
10.在前台的团队中起到积极作用，有效的沟通，确保达到目标。
11.为顾客提供热情周到的服务，有宾至如归感。
Job Description：
1.Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates.
2.Make appropriate selection of rooms based on guests’ needs, code electronic keys, confirms the room number and rates with a written confirmation.
3.Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests.
4.Ensure rooms and services are correctly accounted for within guests’ statements, properly stating services provided by the hotel.
5.Assist guests with check-out payments or charges, accepting and recording vouchers, credits, traveller’s checks and other forms of payment, converting foreign currency at current posted rates.
6.Greet customers immediately with a friendly and sincere welcome with a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc.
7.Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions.
8.Receive special requests from guests and respond appropriately or forward requests to appropriate team members for decisions and actions.
9.Promptly answer the telephone and email inquiries, inputting messages into the computer and advising other team members of special guests’ needs.
10.Retrieve messages and communicate the content to guests, retrieving mail, packages and facsimiles or other special items for customers as requested.
11.Record guests’ complaints, conducting thorough research to develop the most effective solution and negotiate results.

烟台世茂希尔顿酒店  团队成员是我们成功的核心所在，是你们使得我们成为世界上最热情好客的公司。 当我们走遍世界 —— 不管我们遇到何种文化、传统和语言的差异 ——无论在何处，团队成员对于塑造品牌的未来都有着同样的兴趣和热情。在一次又一次的会议后，我们看到这样的热情使得大家充满兴奋和愉悦。我们为这种力量起了一个名字 —— “蓝色能量” —— 与我们品牌标志的颜色一致。 蓝色能量是我们的热忱，用以坚持我们的价值观，兑现我们的承诺和传承我们的故事。这是我们展现给客人，社会，和希尔顿团队成员的一种独特的精神表现。 蓝色能量点燃我们的文化，使我们能以积极的精神，力量和激情提供服务。它是基于我们希尔顿的价值观(热情好客、正直诚信、卓越领导、团队合作、责任意思、即时行动)。 在希尔顿，我们的团队成员都表现出来热情好客的顶级典范之道。每一天，大家都与宾客们分享难能可贵的热情好客，我们也将通过提供良好的工作环境、完善的职业通道和丰厚的奖励向大家展示同样的热情好客。 除了有竞争力的薪酬，我们还为您提供：五险一金带薪年假良好的工作环境和氛围完善的职业晋升发展体系希尔顿大学上万门免费课程希尔顿全球内部调动和晋升机会参与社区、慈善、环保等公益活动丰富多彩的员工活动及奖励认可计划员工优惠价入住全球8600多家希尔顿集团旗下酒店 加入我们，释放你的蓝色能量。  联系电话 0535 -6798888人力资源部公众微信号 hiltonyantaihr简历投递邮箱 adeline.ma@hilton.com