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定期主持召开部门沟通会并确保部门例会和会议切实有效且在必要时进行指导。
Conducts regular communications meetings andensures that departmental briefings and meetings are effective and conducted asnecessary.
汇报值班日志中所记录的所有事件(公布在 Lotus数据库中)。
Reports all daily occurrence of the Hotel in the AssistantManager’s Log record found in Lotus Notes database.
仔细跟进每项任务并确保在交接班前完成。检查所有未尽事项,且负责到底。
Follows through closely all tasks that need to beattended to and ensure full completion by end of shift. Checks through for anyoutstanding matter and assumes full responsibility for uncompleted tasks.
分析客房价差,检查是否有所出入。
Audits the room rate variance to check fordiscrepancy.
抽查客人的入住登记卡,确保准确录入客人资料。
Spot check all arrival registrationcards and ensures details are entered accurately.
所有与客人有关的事件必须记录,并更新客史档案。
All guest incidents must be recorded and updatedin Guest History database.
确保所有前厅部员工遵循品牌承诺并始终提供优异的对客服务。
Ensures that all Front Office Associates deliverthe brand promise and provide exceptional guest service at all times.
在确保实现服务承诺的前提下,尽可能地降低前厅部的运营成本,根据主要的绩效指标前瞻性的控制成本。
Ensures that the Front Office operates with thelowest possible cost structure while also delivering on the brand promise tothe guest, proactively managing costs based on key performance indicators.
确保提前预留每日预抵贵宾房间、特殊要求房间、长住客的房间;通知客房准备房间,确保每间房间放置适当的欢迎赠品。
Ensures that all daily arrival V.I.P. rooms,special request rooms, and long stay guest rooms are pre-blocked in advance,that Housekeeping is notified and that each room is prepared with theappropriate welcome amenities.
丽江金茂凯悦臻选酒店位于香江路8号,紧邻束河古镇,步行约15分钟即可到达。酒店坐拥壮丽自然风光与深厚的人文底蕴,前身为丽江金茂君悦酒店,于2018年2月28日换牌为丽江金茂凯悦臻选酒店,为凯悦旗下高端生活方式品牌[凯悦臻选]在中国的首个酒店项目,也是金茂首个高端自营酒店项目。酒店拥有305间豪华客房,其中包括40间套房及8栋别墅,并设有功能丰富、风格独特的各类会议用地。酒店8个餐厅,丰富多元的餐饮体验和雅致的就餐环境备受宾客青睐。其中,滇香馆中餐厅、悦·火塘以及滇小馆巧妙融合当地特色饮食文化,呈现地道精粹美馔,味赏缤纷环球珍馐,缔造难忘味蕾回忆。酒店建筑巧妙融合了现代时尚元素和民族建筑特色的精华,传递古朴典雅的纳西韵味,依山傍水的独特设计,让客人置身于雪山湖水间,感受古城的自然美景与文化底蕴。