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Reporting to Director of F&B and Executive Chef, responsibilities and essential job functions include but are not limited to the following:
•Maintain complete knowledge of all food & beverage services & outlets, hotel services/features and hours of operation.
•Maintain complete knowledge of and comply with all hotel and departmental policies and procedures.
•Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
•Handle inquiry and according to departmental procedure. Handle telephone calls for F&B division, answer all queries regarding the F&B.
•Handle restaurant reservations as required.
•In house menu,lay outing and printing.
•Handle guest complains by following instant procedures ensuring guest satisfaction.
•Provide administrative support and prepare business communications for Outlet managers and Kitchen chefs when necessary and time allows.
•Create and maintain filing systems for departmental records, reports, etc.
•Formulate SOP/process briefs as requested.
•Maintain and completes guest comments monthly summary reports.
•Handle special tasks as assigned by the F&B division (e.g. Special promotions and programs in the outlets etc.)
•Prepare regular departmental reports as assigned.
•Coordinate travel arrangements, hotel reservations as required.
•Document and maintain appointment calendar as required.
•Attend designated meetings (F&B Meeting/F&B Promotions Meeting/Culinary Meeting). Take minutes & distribute as directed.
•Maintain office and stationery supplies for the F&B division.
•Responsible for preparing the monthly timesheet for F&B administration.
•Filing of daily Night Audit Reports or logbooks.
•Record expenses for all areas (Daily tracking of expenses and Purchase Orders).
•Codes all purchases requests Prepares critique on a monthly basis.
•Ensure completion of vacation schedules/ management schedules.
•Assist and check Outlets and Kitchens’ duty roster, monthly attendance records, leaves and overtime applications.
•Maintain F&B share drive as directed.
•Other tasks as assigned.
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