• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 员工生日礼物
• 人性化管理
• 管理规范

需立即申请，请点击以下链接登录费尔蒙集团官方求职网站进行在线职位申请。如您未通过费尔蒙集团网站申请，可能导致我们无法看到您的求职信息，并可能延误您的岗位申请。谢谢理解！
https://careers.accor.com/cn/zh/apply/ines1/1?jobSeqNo=ACCOGLOBAL23000419ZHCN
 
【职位描述】
Primary Responsibilities主要职责
• 	Ensure guest requests are handled in a timely manner.
• 	Ensure owner profiles are kept up to date
• 	Be fully knowledgeable of complex facilities，Responsible for the owners to check in, repair, inquiry, complaint handing ,property fees collection and other servies.
• 	Advise guests of points of interest in the surrounding area.
• 	Ensure all key minimum standards are kept to the highest level.
• 	Ensure a neat and tidy appearance at all times.
• 	Ensure the efficient and prompt handling and delivery of all messages, facsimiles, mail and parcels within the residences.
• 	To be familiar with all guest services and information they may require. To assist guests in confirming airline tickets, making restaurant reservations, arranging tours and making transportation arrangements.
• 	Be familiar with all hotel policies and ensure to keep informed all changes and additions. 
• 	Maintain a library of all relevant directories and business information.
• 	Be familiar with all the courier companies and their charges.
• 	Be familiar with all daily events and functions within the hotel and to maintain the appropriate desk folder. Share the information with all Concierge staff of such events.
• 	Ensure desk, lobby, hotel entrances and baggage area is kept clean and tidy at all times. 
• 	Pay attention to VIP, long-standing guests and regular guests and to offer them personal service.
• 	Ensure all Concierge equipment is accounted for and is in good working order.
• 	Attend meetings as required.
• 	Aid in the smooth operation of the car service, and to ensure that information is passed to airport representatives for all arriving and departing VIP’s.
• 	Project and maintain the image of the highest standards within the hotel at all times.
• 	Advise the Residences Management of all guest comments. 
• 	Record all incidents or service failures. 
• 	Maximise the sale of our internal outlets.
• 	Maintain amicable and co-operative working relations with other departments in the Hotel.
• 	Comply with all Health and Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself.
• 	Attend any courses Management may deem beneficial.
• 	Any additional duties as assigned per operation needs
•	确保及时地处理客人要求。
•	确保业主的信息得到及时更新
•	全面了解公寓的各种设施，并负责为业主办理入住、报修、问询、投诉处理、物业费收缴等服务。
•	向客人介绍周围的名胜景点。
•	确保所有关键的最低标准保持在最高水准。
•	始终保持仪表整洁。
•	确保与服务生一起高效、及时地处理和递送公寓内的所有信息、传真、邮件和包裹。
•	熟悉客人需要的所有服务和资料。帮助客人订购航班机票、饭馆订餐、安排旅行和进行交通安排。
•	熟悉全部公寓政策，确保了解所有的变更和新增规定。
•	保有所有相关目录和业务资料库。
•	熟悉速递公司的业务和收费
•	熟悉公寓的全部日常活动和事件，保持有关的桌面文件夹。与这类事件有关的所有礼宾员共享这些信息。
•	保证前台、大厅、公寓入口和行李区始终是干净、整洁的。
•	注意VIP、长期停留的客人和常客，为他们提供个人服务。
•	确保所有礼宾部设备运转正常。
•	按要求出席会议。
•	帮助顺利完成接送服务，确保所有即将抵达和离去的所有VIP的信息已传递给机场代表。
• 始终突出和保持酒店内的最高标准形象。
• 把所有客人的意见通告公寓管理层。
• 记录一切事件或服务问题。
• 最大化内部餐厅的销售。
• 与酒店其他部门保持愉快、合作的工作关系。
• 遵守一切健康安全法规，保持对同事和自己都安全和适当的工作习惯。
• 参加管理层认为有益的课程。
• 根据需要调整担任其他被安排的工作职责

Knowledge and Experience知识和经验
•  Proficient in the Mandarin (verbal & written), second language is an asset.
•  Excellent knowledge of Chengdu and surround area a asset
•  Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
•  Must be flexible in terms of working hours
•  Knowledge of Windows, MS Office Suite an asset
•  High-end residential service experience is preferred
•  The knowledge of a great Concierge is the expectation of our Guests when staying at Fairmont Residences. Your ability to anticipate Guests’ needs and make informed suggestions will ensure they have a truly memorable stay.
• 精通汉语（口语和书面），拥有第二种语言者优先。
• 熟悉成都及周边地区的人员优先。
• 必须能够在压力且多变的工作环境下处理多项工作任务，并保持平静及团队合作精神
• 工作时间必须灵活。
• 具有Windows、MS办公软件者优先
• 高端住宅服务经验优先
Your team and working environment:
Fairmont Chengdu, situated within the Palm Springs International Centre, is located in the heart of Tianfu New Area and Chengdu Hi-tech Zone and is adjacent to the Century City New International Convention & Exhibition Center, Global Center and the Tianfu Software Park. The hotel features 336 guest rooms, Willow Stream Spa, Gold Executive Floor, over 1,350 square meters of meeting facilities, and a collection of F&B concepts including an all-day-dining restaurant Spectrum, CUBE a three-floor concept - lounge, cocktail bar and restaurant, a signature Sichuan Chinese restaurant Chang Yi, and our feature restaurant MIKU occupying the top level of the hotel. The hotel opened its door on December 21,
2016.
成都棕榈泉费尔蒙酒店坐落于棕榈泉国际中心，地处天府新区的核心区域及成都高新区，毗邻世纪城新国际会展中心，环球中心及天府软件园。
成都棕榈泉费尔蒙酒店设有336间酒店客房，蔚柳溪水疗中心，金尊行政楼层，超过1350平方米的会议及宴会设施，以及一系列的餐饮设施，包含全日制餐厅“食百绚” ，三层楼的酒廊、鸡尾酒吧及特色餐厅“Cube”，精品川菜中餐厅“尝艺”，以及位于酒店顶层的“觅”特色餐厅。酒店已于2016年12月21日正式营业。
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
 
【任职要求】
See Job Discription 请查看职位描述

概览：成都棕榈泉费尔蒙酒店坐落于棕榈泉国际中心，地处天府新区的核心区域及成都高新区，毗邻世纪城新国际会展中心，环球中心及天府软件园。成都棕榈泉费尔蒙酒店设有336间酒店客房，蔚柳溪水疗中心，金尊行政楼层，超过1350平方米的会议及宴会设施，以及一系列的餐饮设施，包含全日制餐厅“食百绚” ，三层楼的酒廊、鸡尾酒吧及特色餐厅“Cube”，精品川菜中餐厅“尝艺”，以及位于酒店顶层的“觅”特色餐厅。酒店已于2016年12月21日正式营业。关于费尔蒙酒店及度假村费尔蒙酒店及度假村是享誉全球的酒店集团之一，旗下许多酒店都成为了目的地的地标，如伦敦的The Savoy 酒店，纽约的 The Plaza 酒店和上海的费尔蒙和平饭店。我们知道，要想为宾客提供周到的服务，我们首先需要为我们的员工提供良好的待遇。因此，您将在这里发现遍及北美、加勒比海地区、欧洲、非洲、中东和亚太地区的工作机会，并能享受到良好的培训、职业发展、表彰和奖励。我们以公平和尊重的态度对待所有员工。费尔蒙也是社区和环保的领军企业之一，我们推出的对环境负责的环保旅游活动和备受赞誉的绿色合作伙伴计划也为酒店集团博得盛名。 精彩未来，等您开启！ Overview: Fairmont Chengdu, situated within the Palm Springs International Centre, is located in the heart of Tianfu New Area and Chengdu Hi-tech Zone and is adjacent to the Century City New International Convention & Exhibition Center, Global Center and the Tianfu Software Park.The hotel features 336 guest rooms, Willow Stream Spa, Gold Executive Floor, over 1,350 square meters of meeting facilities, and a collection of F&B concepts including an all-day-dining restaurant Spectrum, CUBE a three-floor concept - lounge, cocktail bar and restaurant, a signature Sichuan Chinese restaurant Chang Yi, and our feature restaurant MIKU occupying the top level of the hotel. The hotel opened its door on December 21, 2016.ABOUT FAIRMONT HOTELS & RESORTSFairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. We know that, to offer our guests engaging service, we first need to offer our employees the great. That's why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as great training, career development, recognition and rewards. We treat all colleagues with fairness and dignity. One of community and environmental leaders, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits you!