F&B Admin Assistant餐饮部行政助理
3.2千-4千
停止招聘
发布于 2023-02-13
F&B Admin Assistant餐饮部行政助理
3.2千-4千
成都 | 经验不限 | 大专 | 招1人
停止招聘
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职位描述

如需立即申请,请点击以下链接登录费尔蒙集团官方求职网站进行在线职位申请。如您未通过费尔蒙集团网站申请,可能导致我们无法看到您的求职信息,并可能延误您的岗位申请。谢谢理解!https://careers.accor.com/cn/zh/apply/ines1/1?jobSeqNo=ACCOGLOBAL22033168ZHCN


【职位描述】
Primary Responsibilities主要职责

•    Maintain complete knowledge of all food & beverage services & outlets, hotel services/features and hours of operation. 
•    Maintain complete knowledge of and comply with all hotel and departmental policies and procedures. 
•    Handle inquiry and according to departmental procedure. Handle telephone calls for Food & Beverage Dept., answers all queries regarding the F&B. 
•    Handles restaurant reservations as required. 
•    In house menu. Lay outing and printing. 
•    Handle guest complains by following instant pacification procedures ensuring guest satisfaction. 
•    Provide administrative support and prepare business communications for F&B Director and assists Outlet Managers when necessary and time allows. 
•    Create and maintain filing systems for departmental records, reports, etc. 
•    Formulates SOP/process briefs as requested/directed by the F&B Director. 
•    Maintains and completes Guest Comments monthly summary reports. 
•    Handles special tasks as assigned by the F&B Director (e.g. Special promotions and programs in the outlets etc.) 
•    Prepare regular departmental reports as assigned. 
•    Coordinate travel arrangements, hotel reservations as required by the F&B Director 
•    Document and maintain appointment calendar for F&B Director as required. 
•    Attend designated meetings. (F&B Meeting/F&B Promotions Meeting) Take minutes & distribute as directed. 
•    Maintain office and stationery supplies for the F&B department. 
•    Responsible for preparing the monthly timesheet for F&B administration. 
•    Filing of daily Night Audit Reports or logbooks. 
•    Record expenses for all areas (Daily tracking of expenses and Purchase Orders). 
•    Codes all purchases requests Prepares critique on a monthly basis, directed by F&B Director. 
•    Ensure completion of vacation schedules/ management schedules. 
•    Maintain F&B share drive as directed. 
•    全面了解所有餐饮服务和门店、酒店服务/特色和营业时间。
•    全面了解并遵守所有酒店和部门政策和程序。
•    根据部门程序处理询问和投诉。处理餐饮部的电话,回答所有有关餐饮的问题。
•    按要求处理餐厅预订。
•    打印和排版菜单
•    遵循程序即时处理客人投诉,确保客人满意。
•    为餐饮总监提供行政支持和准备业务沟通,并在必要和时间允许时协助门店经理。
•    创建和维护部门记录、报告等的归档系统。
•    根据餐饮总监的要求/指示,制定SOP/流程简报。
•    维护并完成客人意见月度总结报告。
•    处理餐饮总监分配的特殊任务(如门店的特殊促销和计划等)
•    按照分配的要求定期编制部门报告。
•    按照餐饮总监的要求,协调旅行安排和酒店预订
•    根据需要记录并维护餐饮总监的预约日历。
•    参加指定会议(餐饮会议/餐饮促销会议)按照指示做会议记录并分发。
•    维护餐饮部的办公用品和文具用品。
•    负责编制餐饮管理的月度时间表。
•    提交每日夜间审计报告或日志。
•    记录所有区域的费用(每天跟踪费用和采购订单)。
•    在餐饮总监的指导下,每月对所有采购申请进行编码。
•    确保完成休假计划/管理计划。
•    按照指示保持餐饮共享动力。


Knowledge and Experience知识和经验

•    Has to be able to handle confidential information appropriately 
•    Ability to handle multiple tasks simultaneously 
•    Ability to prioritize responsibilities 
•    Ability to resolve situations involving guest challenges 
•    Excellent knowledge of Microsoft Word, Excel, Power point and Internet usage
•    Must be fluent in Chinese and English
•    English as a second language an asset
•    必须能够适当处理机密信息
•    能够同时处理多项任务
•    能够优先考虑责任
•    解决涉及客人挑战的情况的能力
•    精通Microsoft Word、Excel、Power point和互联网使用
•    必须能流利地使用中文和英文

Your team and working environment:

Fairmont Chengdu, situated within the Palm Springs International Centre, is located in the heart of Tianfu New Area and Chengdu Hi-tech Zone and is adjacent to the Century City New International Convention & Exhibition Center, Global Center and the Tianfu Software Park. The hotel features 336 guest rooms, Willow Stream Spa, Gold Executive Floor, over 1,350 square meters of meeting facilities, and a collection of F&B concepts including an all-day-dining restaurant Spectrum, CUBE a three-floor concept - lounge, cocktail bar and restaurant, a signature Sichuan Chinese restaurant Chang Yi, and our feature restaurant MIKU occupying the top level of the hotel. The hotel opened its door on December 21,
2016.

成都棕榈泉费尔蒙酒店坐落于棕榈泉国际中心,地处天府新区的核心区域及成都高新区,毗邻世纪城新国际会展中心,环球中心及天府软件园。
成都棕榈泉费尔蒙酒店设有336间酒店客房,蔚柳溪水疗中心,金尊行政楼层,超过1350平方米的会议及宴会设施,以及一系列的餐饮设施,包含全日制餐厅“食百绚” ,三层楼的酒廊、鸡尾酒吧及特色餐厅“Cube”,精品川菜中餐厅“尝艺”,以及位于酒店顶层的“觅”特色餐厅。酒店已于2016年12月21日正式营业。
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

【任职要求】
See Job Discription 请查看职位描述

其他要求
国际联号工作经历:优先
语言能力:英语-熟练
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公司地址
成都市高新区天府大道中段269号
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 中外合营(合资.合作)
    企业性质
概览:成都棕榈泉费尔蒙酒店坐落于棕榈泉国际中心,地处天府新区的核心区域及成都高新区,毗邻世纪城新国际会展中心,环球中心及天府软件园。成都棕榈泉费尔蒙酒店设有336间酒店客房,蔚柳溪水疗中心,金尊行政楼层,超过1350平方米的会议及宴会设施,以及一系列的餐饮设施,包含全日制餐厅“食百绚” ,三层楼的酒廊、鸡尾酒吧及特色餐厅“Cube”,精品川菜中餐厅“尝艺”,以及位于酒店顶层的“觅”特色餐厅。酒店已于2016年12月21日正式营业。关于费尔蒙酒店及度假村费尔蒙酒店及度假村是享誉全球的酒店集团之一,旗下许多酒店都成为了目的地的地标,如伦敦的The Savoy 酒店,纽约的 The Plaza 酒店和上海的费尔蒙和平饭店。我们知道,要想为宾客提供周到的服务,我们首先需要为我们的员工提供良好的待遇。因此,您将在这里发现遍及北美、加勒比海地区、欧洲、非洲、中东和亚太地区的工作机会,并能享受到良好的培训、职业发展、表彰和奖励。我们以公平和尊重的态度对待所有员工。费尔蒙也是社区和环保的领军企业之一,我们推出的对环境负责的环保旅游活动和备受赞誉的绿色合作伙伴计划也为酒店集团博得盛名。 精彩未来,等您开启! Overview: Fairmont Chengdu, situated within the Palm Springs International Centre, is located in the heart of Tianfu New Area and Chengdu Hi-tech Zone and is adjacent to the Century City New International Convention & Exhibition Center, Global Center and the Tianfu Software Park.The hotel features 336 guest rooms, Willow Stream Spa, Gold Executive Floor, over 1,350 square meters of meeting facilities, and a collection of F&B concepts including an all-day-dining restaurant Spectrum, CUBE a three-floor concept - lounge, cocktail bar and restaurant, a signature Sichuan Chinese restaurant Chang Yi, and our feature restaurant MIKU occupying the top level of the hotel. The hotel opened its door on December 21, 2016.ABOUT FAIRMONT HOTELS & RESORTSFairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. We know that, to offer our guests engaging service, we first need to offer our employees the great. That's why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as great training, career development, recognition and rewards. We treat all colleagues with fairness and dignity. One of community and environmental leaders, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits you!
成都市高新区天府大道中段269号
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