招聘Director of Food & Beverage餐饮总监_成都棕榈泉费尔蒙酒店招聘信息-最佳东方

Primary Responsibilities主要职责

•   Consistently offer professional, friendly and engaging service
•   Maintain and promote Fairmont Brand Promise and operational excellence
•   Direct all operational activities towards supporting the Hotel’s Mission, Vision, and Core Values
•   Set periodical business plan, budget, and forecast and performance reports
•   Coordinate the development, interpretation and implementation of hotel policies, operating procedures and training programs, manuals, directives, menus, work schedules, rules and regulations for the food and beverage colleagues
•   Analyse daily reports to check irregularities
•   Must know the standards set by Fairmont/FRHI and the Hotel
•   Conduct random checks to ensure that all standards are being consistently followed in the F&B Division
•   Maintain up-to-date records on food and beverage staff personnel attendance, appearance, standards, work and vacation schedules, labor costs, payroll, absenteeism, turnover and disciplinary action
•   Approve the employment and termination of food and beverage colleagues and is responsible for on-the-job training programs on a regular basis
•   Coordinate the selection, purchasing, storage, inventorying, maintenance and usage of all related food and beverage supplies and equipment
•   Ensure the implementation of HACCP policies and procedures are consistently followed throughout the F&B Division. Attend HACCP meeting
•   The ability to handle all guest complaints in the food and beverage area and is charge of obtaining maximum results in the utilization and appearance of the food and beverage areas, the quality levels, performance and standards of service and develops new techniques of service towards maximum guest satisfaction at minimum operating costs
•   Maintain current prices and approved purveyors listed based on quality, service and cost of all related food and beverage items for requisitioning purposes, store inventories, cost control procedures and forecasts
•   Work closely with local, state and governmental organizations in maintaining highest standards of health, sanitation and cleanliness in food and beverage areas
•   The ability to aid each Department Head in giving the necessary training to their colleagues and to assist them in it
•   The ability to develop new and analyze existing procedures and special promotions that will improve guest loyalty under the guidelines of Hotel/FRHI policies
•   The ability to develop and maintain effective communications between all operating departments
•   The ability to perform other tasks or projects as assigned by Hotel management and colleagues
•   Conduct daily F&B Meeting to discuss VIP guests in house & arrival, F&B revenue updates, operational challenges and ways to improve
•   Maintains a favorable working relationship with all divisions to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness
•   Ensure that all F&B outlets update Guest Preference database on a regular basis
•   Coordinate promotional plan with Public Relation as well as menu cycles with the Executive Chef
•   Develop the F&B management team to be ready to take the next role. Growing managers within Fairmont/FRHI
•   The ability to safeguard guests and employees with knowledge and application of safety, accident prevention, fire drills and first aid
•   The ability to respond properly in any hotel emergency or safety situation
•   始终如一地提供专业、友好和有吸引力的服务
•   维护和推广费尔蒙特品牌承诺和卓越运营
•   指导所有运营活动，以支持酒店的使命、愿景和核心价值观
•   定期制定业务计划、预算、预测和绩效报告
•   协调制定、解释和实施酒店政策、操作程序和培训计划、手册、指令、菜单、工作时间表、餐饮同事的规章制度
•   分析每日报告，检查违规行为
•   必须了解费尔蒙特/FRHI和酒店制定的标准
•   进行随机检查，确保餐饮部门始终遵守所有标准
•   保持餐饮员工出勤、外表、标准、工作和假期安排、劳动力成本、工资、旷工、离职和纪律处分的最新记录
•   批准餐饮部同事的雇佣和解雇，并定期负责在职培训计划
•   协调所有相关食品和饮料用品及设备的选择、采购、储存、盘点、维护和使用
•   确保餐饮部始终遵守HACCP政策和程序的实施。参加HACCP会议
•   能够处理餐饮区的所有客人投诉，并负责在餐饮区的使用和外观、服务质量水平、性能和标准方面取得最大成效，并开发新的服务技术，以最低的运营成本实现客人满意度的最大化
•   根据所有相关食品和饮料项目的质量、服务和成本，维持当前价格和经批准的供应商名单，以用于请购、库存、成本控制程序和预测
•   与地方、州和政府组织密切合作，在食品和饮料领域保持最高的健康、卫生和清洁标准
•   能够帮助各部门负责人为其同事提供必要的培训，并协助他们进行培训
•   能够根据酒店/FRHI政策的指导方针，开发新的和分析现有的程序和特殊促销活动，以提高客人的忠诚度
•   开发和维护所有运营部门之间有效沟通的能力
•   能够执行酒店管理层和同事分配的其他任务或项目
•   召开每日餐饮会议，讨论贵宾入住和抵达、餐饮收入更新、运营挑战和改进方法
•   与所有部门保持良好的工作关系，以培养和促进合作和谐的工作氛围，这将有助于最大限度地提高员工士气、生产力和效率/效能
•   确保所有餐饮店定期更新客人偏好数据库
•   与行政总厨协调公关宣传计划以及菜单周期
•   发展餐饮管理团队，为下一个角色做好准备。费尔蒙特/FRHI内部不断增长的经理
•   能够通过安全、事故预防、消防演习和急救的知识和应用来保护客人和员工
•   能够在任何酒店紧急情况或安全情况下正确响应

Knowledge and Experience知识和经验

•   Previous hotel experience in China in a senior F&B leader capacity is preferred
•   Excellent leader and trainer
•   Strong interpersonal skills and attention to detail
•   Self-discipline, initiative, and leadership ability
•   Pleasant, polite manner and a neat and clean appearance
•   Ability to motivate employees to work as a team to ensure that food and service meet appropriate standards
•   Creative, effective leader and team player, possessing a high degree of professionalism, sound human resources management capabilities, business acumen, energy and determination
•   Demonstrates leadership qualities
•   Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problems
•   Ability to coordinate and prioritize multiple tasks such as food, beverage and labor cost while maintaining required standards of operation in daily restaurant activities
•   Proven organizational skills, able to set and meet deadlines with quality results
•   Detailed F&B knowledge, including wine and spirits
•   Operational experience is a must
•   Profound knowledge in budgeting, forecasting, expenses and payroll control
•   Must possess high ethical believes – integrity
•   Must possess good communication skills for dealing with diverse colleagues
•   The ability to think and plan strategically
•   Regularly inspect food & beverage quality by conducting GAP standard audits
•   The ability to constantly monitor the colleagues' appearance, attitude and degree of professionalism to insure their strict adherence to the Hotel standards of quality service
•   Manage organization and cleanliness of departmental areas by conducting weekly walk through with Hygiene Manager, Housekeeping and Engineering Department
•   Conduct MOD shift and experience the hotel from the eyes of the Hotel residents
•   Attend monthly F&B Outlet’s communication meetings to celebrate successes and give motivational
•   Experience in a similar role in a luxury hotel with knowledge of the China market is required
•   在中国酒店担任高级餐饮主管经验者优先
•   优秀的领导者和培训师
•   较强的人际交往能力和对细节的关注
•   自律、主动性和领导能力
•   举止愉快、礼貌、整洁
•   能够激励员工团队合作，确保食品和服务符合适当标准
•   富有创造力、高效的领导者和团队合作者，具有高度的专业精神、良好的人力资源管理能力、商业敏锐性、精力和决心
•   展示领导力品质
•   必须能够处理同时协调各种活动的压力，并建议餐厅问题的适当解决方案
•   能够协调和优先处理多项任务，如食品、饮料和劳动力成本，同时在日常餐厅活动中保持所需的运营标准
•   经验证的组织技能，能够设定并满足高质量结果的最后期限
•   详细的餐饮知识，包括葡萄酒和烈酒
•   必须具备运营经验
•   在预算、预测、费用和工资控制方面有丰富的知识
•   必须拥有高度的道德信念——正直
•   必须具备与不同同事打交道的良好沟通技巧
•   具有战略性思考和计划的能力
•   通过执行GAP标准审核，定期检查食品和饮料质量
•   能够持续监控同事的外貌、态度和专业程度，确保他们严格遵守酒店的优质服务标准
•   与卫生经理、客房部和工程部进行每周巡视，管理部门区域的组织和清洁
•   进行MOD ，从酒店客人度体验酒店
•   参加餐饮店每月的沟通会议，庆祝并给予激励
•   需要在豪华酒店担任类似职位的经验，并了解中国市场

Your team and working environment:

Fairmont Chengdu, situated within the Palm Springs International Centre, is located in the heart of Tianfu New Area and Chengdu Hi-tech Zone and is adjacent to the Century City New International Convention & Exhibition Center, Global Center and the Tianfu Software Park. The hotel features 336 guest rooms, Willow Stream Spa, Gold Executive Floor, over 1,350 square meters of meeting facilities, and a collection of F&B concepts including an all-day-dining restaurant Spectrum, CUBE a three-floor concept - lounge, cocktail bar and restaurant, a signature Sichuan Chinese restaurant Chang Yi, and our feature restaurant MIKU occupying the top level of the hotel. The hotel opened its door on December 21, 2016.

成都棕榈泉费尔蒙酒店坐落于棕榈泉国际中心，地处天府新区的核心区域及成都高新区，毗邻世纪城新国际会展中心，环球中心及天府软件园。
成都棕榈泉费尔蒙酒店设有336间酒店客房，蔚柳溪水疗中心，金尊行政楼层，超过1350平方米的会议及宴会设施，以及一系列的餐饮设施，包含全日制餐厅“食百绚” ，三层楼的酒廊、鸡尾酒吧及特色餐厅“Cube”，精品川菜中餐厅“尝艺”，以及位于酒店顶层的“觅”特色餐厅。酒店已于2016年12月21日正式营业。

Note: Customization may be included for any specific local or legislative requirements, such as work permits

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【任职要求】
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概览：成都棕榈泉费尔蒙酒店坐落于棕榈泉国际中心，地处天府新区的核心区域及成都高新区，毗邻世纪城新国际会展中心，环球中心及天府软件园。成都棕榈泉费尔蒙酒店设有336间酒店客房，蔚柳溪水疗中心，金尊行政楼层，超过1350平方米的会议及宴会设施，以及一系列的餐饮设施，包含全日制餐厅“食百绚” ，三层楼的酒廊、鸡尾酒吧及特色餐厅“Cube”，精品川菜中餐厅“尝艺”，以及位于酒店顶层的“觅”特色餐厅。酒店已于2016年12月21日正式营业。关于费尔蒙酒店及度假村费尔蒙酒店及度假村是享誉全球的酒店集团之一，旗下许多酒店都成为了目的地的地标，如伦敦的The Savoy 酒店，纽约的 The Plaza 酒店和上海的费尔蒙和平饭店。我们知道，要想为宾客提供周到的服务，我们首先需要为我们的员工提供良好的待遇。因此，您将在这里发现遍及北美、加勒比海地区、欧洲、非洲、中东和亚太地区的工作机会，并能享受到良好的培训、职业发展、表彰和奖励。我们以公平和尊重的态度对待所有员工。费尔蒙也是社区和环保的领军企业之一，我们推出的对环境负责的环保旅游活动和备受赞誉的绿色合作伙伴计划也为酒店集团博得盛名。精彩未来，等您开启！ Overview: Fairmont Chengdu, situated within the Palm Springs International Centre, is located in the heart of Tianfu New Area and Chengdu Hi-tech Zone and is adjacent to the Century City New International Convention & Exhibition Center, Global Center and the Tianfu Software Park.The hotel features 336 guest rooms, Willow Stream Spa, Gold Executive Floor, over 1,350 square meters of meeting facilities, and a collection of F&B concepts including an all-day-dining restaurant Spectrum, CUBE a three-floor concept - lounge, cocktail bar and restaurant, a signature Sichuan Chinese restaurant Chang Yi, and our feature restaurant MIKU occupying the top level of the hotel. The hotel opened its door on December 21, 2016.ABOUT FAIRMONT HOTELS & RESORTSFairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. We know that, to offer our guests engaging service, we first need to offer our employees the great. That's why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as great training, career development, recognition and rewards. We treat all colleagues with fairness and dignity. One of community and environmental leaders, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits you!