Primary Responsibilities主要职责
• Provide high-standard catering services in accordance with departmental norms and procedures.
• Communicate with superiors about difficulties, guest opinions and other relevant information.
• Establish and maintain good working relationships with other employees.
• Attend and participate in daily regular meetings and other planned meetings.
• Attend and participate in planned training courses.
• Comply with Hotels Group's personal grooming standards and maintain impeccable attire.
• Ensure that the following work of the department is ready to serve guests:
Equipment is classified and stored properly;
Quickly and accurately take and place guests' orders;
Use trays effectively; Process payments accurately;
Quickly clean and rearrange work areas;
Abide by the regulations on alcoholic beverage service, promote drinks and refill for guests regularly; Provide hot coffee and tea in accordance with standards;
Handle guest complaints correctly; Store catering inventories in accordance with hotel regulations.
• Provide 24-hour full-day in-room dining service.
• Other duties and job qualifications which is assigned by superiors.
• 按照部门的规范和程序提供高标准的餐饮服务
• 与上级领导交流有关疑难,客人意见和其它相关信息
• 与其他员工建立并保持良好的工作关系
• 参加和参与每日的例会和其它计划好的会议
• 参加和参与计划好的培训课程
• 遵守酒店集团的个人仪表仪容规范著装无可挑剔
• 确保部门的以下各项工作就绪为客人提供服务:
设备分类且存放好、快速的为客人写餐单及准确的下餐单、有效的利用托盘、准确的处理付款、快速的清洁工作区和重新布置、遵守酒精饮料服务归定,推销饮料并定时为客人续酒、按规范提供热的咖啡和茶、正确处理客人的投诉、按照酒店的规定存储餐饮存货
• 24小时全日客房送餐服务
• 上级安排的其它职责,职位资格
Knowledge and Experience知识和经验• Has to be able to handle confidential information appropriately
• Ability to handle multiple tasks simultaneously
• Ability to prioritize responsibilities
• Ability to resolve situations involving guest challenges
• Excellent knowledge of Microsoft Word, Excel, Power point and Internet usage
• Must be fluent in Chinese• 必须能够妥善处理机密信息。
• 能够同时处理多个任务。
• 能够优先处理责任。
• 能够解决与客人有关的问题。
• 熟练使用Word,Excel,Power point和互联网。
• 中文流利。
Your team and working environment:
Palm Springs Hotel Chengdu, Vignette Collection, situated within the Palm Springs International Centre, is located in the heart of Tianfu New Area and Chengdu Hi-tech Zone and is adjacent to the Century City New International Convention & Exhibition Center, Global Center and the Tianfu Software Park. The hotel features 336 guest rooms, Gold Executive Floor, over 1,350 square meters of meeting facilities, and a collection of F&B concepts including an all-day-dining restaurant Spectrum, CUBE a three-floor concept - lounge, cocktail bar and restaurant.
洲至奢选成都棕榈泉酒店坐落于棕榈泉国际中心,地处天府新区的核心区域及成都高新区,毗邻世纪城新国际会展中心,环球中心及天府软件园。
酒店设有336间酒店客房,金尊行政楼层,超过1350平方米的会议及宴会设施,以及一系列的餐饮设施,包含全日制餐厅“食百绚” ,三层楼的酒廊、鸡尾酒吧及特色餐厅“Cube”。
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概览:洲至奢选成都棕榈泉酒店坐落于棕榈泉国际中心,地处天府新区的核心区域及成都高新区,毗邻世纪城新国际会展中心,环球中心及天府软件园和成都SKP。酒店设有336间酒店客房,康体中心,金尊行政楼层,超过1350平方米的会议及宴会设施,以及一系列的餐饮设施,包含全日制餐厅“食百绚” ,三层楼的酒廊、鸡尾酒吧及特色餐厅“Cube”。Overview: Palm Springs Hotel Chengdu, Vignette Collection, situated within the Palm Springs International Centre, is located in the heart of Tianfu New Area and Chengdu Hi-tech Zone and is adjacent to the Century City New International Convention & Exhibition Center, Global Center and the Tianfu Software Park.The hotel features 336 guest rooms, Gold Executive Lounge, over 1,350 square meters of meeting facilities, and a collection of F&B concepts including an all-day-dining restaurant Spectrum, CUBE a three-floor concept - lounge, cocktail bar and restaurant.