Primary Responsibilities主要职责
• Consistently professional, friendly and attentive service
• Leads and supervises day-to-day operations to ensure that guest concerns are addressed in accordance with service standards
• And respond quickly, logging in and notifying the appropriate area
• Actively participate in daily situation reports, daily warm-ups and departmental meetings
• Ensure that housekeeping staff are given daily accountability for the priorities within their service areas
• Follow departmental policies and procedures
• Report the necessary repair items
• Follow all safety and environmental hygiene policies
• Other tasks assigned by the supervisor
• 始终如一地提供专业、友好和周到的服务
• 领导并监管部门的日常运营,确保遵循服务标准处理宾客关注的问题
• 并迅速作出回应,登录并通知相应区域
• 积极参与每日情况汇报、每日热身活动和部门会议
• 确保每日向客房服务员交代其服务范围内的重点工作
• 遵循部门政策和流程
• 报告必要的维修项目
• 遵循所有安全和环境卫生政策
• 上级主管安排的其它任务
Knowledge and Experience知识和经验• Has to be able to handle confidential information appropriately
• Ability to handle multiple tasks simultaneously
• Ability to prioritize responsibilities
• Ability to resolve situations involving guest challenges
• Excellent knowledge of Microsoft Word, Excel, Power point and Internet usage• 必须能够妥善处理机密信息。
• 能够同时处理多个任务。
• 能够优先处理责任。
• 能够解决与客人有关的问题。
• 熟练使用Word,Excel,Power point和互联网。
Your team and working environment:Palm Springs Hotel Chengdu, Vignette Collection, situated within the Palm Springs International Centre, is located in the heart of Tianfu New Area and Chengdu Hi-tech Zone and is adjacent to the Century City New International Convention & Exhibition Center, Global Center and the Tianfu Software Park. The hotel features 336 guest rooms, Executive Floor, over 1,350 square meters of meeting facilities, and a collection of F&B concepts including an all-day-dining restaurant Spectrum, CUBE a three-floor concept - lounge, cocktail bar and restaurant.
洲至奢选成都棕榈泉酒店坐落于棕榈泉国际中心,地处天府新区的核心区域及成都高新区,毗邻世纪城新国际会展中心,环球中心及天府软件园。
酒店设有336间酒店客房,行政楼层,超过1350平方米的会议及宴会设施,以及一系列的餐饮设施,包含全日制餐厅“食百绚” ,三层楼的酒廊、鸡尾酒吧及特色餐厅“Cube”。
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概览:洲至奢选成都棕榈泉酒店坐落于棕榈泉国际中心,地处天府新区的核心区域及成都高新区,毗邻世纪城新国际会展中心,环球中心及天府软件园和成都SKP。酒店设有336间酒店客房,康体中心,金尊行政楼层,超过1350平方米的会议及宴会设施,以及一系列的餐饮设施,包含全日制餐厅“食百绚” ,三层楼的酒廊、鸡尾酒吧及特色餐厅“Cube”。Overview: Palm Springs Hotel Chengdu, Vignette Collection, situated within the Palm Springs International Centre, is located in the heart of Tianfu New Area and Chengdu Hi-tech Zone and is adjacent to the Century City New International Convention & Exhibition Center, Global Center and the Tianfu Software Park.The hotel features 336 guest rooms, Gold Executive Lounge, over 1,350 square meters of meeting facilities, and a collection of F&B concepts including an all-day-dining restaurant Spectrum, CUBE a three-floor concept - lounge, cocktail bar and restaurant.