Reservation Manager 预订部经理
5千-6千
停止招聘
发布于 2023-08-11
Reservation Manager 预订部经理
5千-6千
安顺 | 经验不限 | 大专 | 招1人
停止招聘
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职位描述

Position Summary职位概述

 This position is responsible for the accurate recording and processing of reservations and the maximization of room sales through pro-active selling and up-selling techniques.

该职位将负责确保客房预定过程及纪录的准确性。通过积极主动的销售及促销手段,实现客房销售收益的最大化。

 

1. To maximize room sales and revenue for the hotel. Up-selling belongs to highest priorities.

实现客房销售和收益的最大化,其中以客房促销最为重要。

2. To perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc.

完成当班文秘工作,具体包括准备往来文件,文件的归档,发送传真,电子邮件等。

3. To ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the hotel.

一直保持积极的销售态度,不错失酒店范围内的任何销售机会。

4. Develop the reservations and group & tour teams to maximize revenue on every all/enquiry.

发展酒店散客及团队预定团队,并且确保每次的电话查询,保证最大收益。

5. To ensure a high level of product knowledge of the hotel and the local area.

对本酒店及地区的产品知识具备高度的认识。

6. To develop and maintain a high level of communication with major sources of business and advice the Revenue Director of feedback where necessary.

发展并保持对主要业务来源的高水平沟通,并在必要的时候反馈给收益管理总监。

7. To advise the Revenue Director of any changes or trends relating to business.

将与业务有关的任何趋势变化及时告知收益管理总监。

8. Ensures all commission requests are handled accurately and timely.

确保佣金需求被正确,及时的跟进。

9. To ensure all refused business is recorded with reasons for refusal.

确保所有的被拒业务根据原因加以归档。

10. To ensure that all correspondence has been filed accordingly, with correct and updated information.

确保所有往来文件被及时归档,其信息准确无误。

11. To adhere to all company credit policies to ensure that all revenue expected will be received.

遵守公司的信用制度并确保所有预期收益能被及时收取。

12. To adhere to pre-set availability and rate controls.

遵守预先设定的客房供应及房价控制。

13. To maintain and update guest history and marketing database as laid down in the reservations procedures.

根据预定部相关流程,维护及更新客户资料和营销数据库。

14. To ensure a high level of customer service is consistently maintained.

持续性地确保高水准的对客服务标准。

15. To ensure all the reservation input in system are accurate with sufficient back up for     reviewing

确保与预定相关的所有信息输入准确无误,并保证有足够的备份以做检查。

16. Monitors team member including individual Reservations Sales Agent’s workloadand plans the department’s shifts to best meet business needs.

密切关注员工要求,包括注意预订部每位员工的工作量及员工排班,以最佳状况满足运作需求。

17. To maintain the working areas clean and tidy at all times.

保持办公区域干净整洁。

18. To comply with all company policies relating to reservations.

遵守所有公司关于预定部的规定。

19. To comply with all systems and procedures, as laid down by the Revenue Manager.

遵守由收益管理经理制订的所有有关系统和操作流程的规定。

20. Quality of reservations belongs to top priorities.

将预定的工作质量永远放在首位。

21. BRAND STANDARDS have to be strictly followed.

严格遵守品牌服务标准。

22. To ensure that all team members have a complete understanding of and adhere to the Hotel’s Team member Rules and Regulations.

确保员工充分的理解并遵守员工手册内容。

23. The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.

如有必要,该部门有权更改或补充该职位描述。

24. Carries out any other reasonable duties and responsibilities as assigned.

完成任何其他合理的职责和被指派的职责。


其他要求
语言能力:英语-良好
计算机能力:熟练
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公司地址
贵州省安顺市西秀区虹山湖路42号
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职位联系人
人力资源部
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简历处理率
该企业7天内简历处理的比例
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简历处理用时
该企业7天内简历处理的效率
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消息回复用时
该企业7天内消息回复的效率
  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 国内上市公司
    企业性质
Set on the edge of Hong Shan Lake in the city center, DoubleTree by Hilton Hotel Anshun is situated adjacent to the municipal government, and offers easy access to highways, the train station and airport. Huang GuoShu Waterfall is only 40 km away, and the Wen Temple of Anshun is within walking distance of our modern hotel in Anshun. Our friendly staffs look forward to greeting you on arrival with a signature, warm chocolate chip cookie.An ideal venue for business and leisure events, the hotel boasts a 1,200 sq. meter ballroom, eight function rooms, a 24-hour connectivity station and the latest A/V technology. Admire stunning views over Hongshan Lake or the city through the floor-to-ceiling windows of your guest room. Watch movies on the LCD TV, check emails with Wi-Fi at the large desk, and refresh in the elegant bathroom with a range of amenities. Upgrade to an executive room or suite for exclusive Executive Lounge access, with complimentary breakfast and refreshments.Dine in style at this Anshun hotel, with on-site bars and restaurants offering an extensive variety of cuisines and settings. Start your day with a delicious buffet breakfast in the All-Day Dining Restaurant. Energize in the fitness center, refresh in our heated indoor swimming pool, or indulge in a relaxing spa treatment.安顺百灵希尔顿逸林酒店坐落于市中心虹山湖畔,毗邻市政府。交通便捷,轻松抵达高速公路入口,火车站、高铁站及机场。距离黄果树大瀑布风景区仅40公里,从酒店步行即可到达安顺文庙景区。酒店拥有300间雅致舒适的客房。在客房内,透过全景落地玻璃窗,可以尽情饱览虹山湖或城市的景致,除了能够在42英寸高清液晶电视上欣赏国内外电视节目,还可以在宽大的办公桌旁使用无线网络轻松上网。此外,房间内配有的独立浴缸、雨林淋浴设备及一系列洗护产品。行政客房或套房,提供行政酒廊专属礼遇:免费自助早餐、鸡尾酒时光以及虹山湖美不胜收的景观。酒店拥有一个1200平方米的无柱式大宴会厅及8个多功能厅,并配备商务廊及最先进的视听技术。酒店设有“開”全日制餐厅,在此度过每一个用餐时刻;大堂酒吧,奉上各色茶点以及醇香的咖啡,软饮和精选酒水。此外,可以到健身俱乐部享受健身之乐,也可以在酒店室内恒温泳池内尽情畅游,或通过舒缓宜人的水疗护理彻底放松身心。Weekly Recruitment Day每周公开招聘日:Monday-Friday 14:00PM-17:00PM周一至周五 下午14:00-17:00Transportation Information交通信息Bus Route公交路线Please take No. 1, 2, 11, 14 to Hongshanhu Station on Hongshanhu Avenue, then about 5 minutes walking distance to hotel.可乘坐1、2、11、14等公交路线于虹山湖站下车,步行5分钟左右即可到达。Hotel HR Department Office Address酒店人力资源部办公室地址-1F, No. 42 Hong Shan Hu Road, Xi Xiu District, Anshun City, Guizhou Province, China 贵州省安顺市西秀区虹山湖路42号负一楼Please bring a photo (2.5X87.5px) in color, ID card, a copy of your certificates and other qualifications.求职请携带近期彩色1寸照片,身份证、相关学历或岗位资质证明原件及复印件
贵州省安顺市西秀区虹山湖路42号
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