Floor Supervisor楼层主管
3千-4千
停止招聘
发布于 10:22
Floor Supervisor楼层主管
3千-4千
安顺 | 3年以上 | 中专 | 招1人
停止招聘
收藏
微信
这个职位不错扫给好友看看
举报
职位福利
职位描述

Position Summary职位概述

 Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

 监督和检查分配给客房和公共区域服务员的工作,按酒店和公司业务目标确保符合产品的质量标准,为酒店客人提供卓越的服务.

1.Responsible for assigned floors and guest rooms during shift.

当班时负表所有分配的楼层和客房。

2.Work closely with the Reception to ensure correct room status at all times.

与前台接待密切合作确保任何时间内正确的房态。

3.Ensure highest standard of cleaning in assigned areas.

确保所分配的区域的高度清洁。

4.Ensure guest privacy is respected when DND status is displayed.

确保在“请勿打扰”状态下客人的隐私被维护。

5.Supervise turndown service.

监督夜床服务。

6.Responsible for strict key control.

负责钥匙的严格控制。

7.Inspect regularly guestroom corridors and public areas.

对客房的走廊和公共区域进行常规检查。

8.Report maintenance issues promptly to Engineering.

迅速向工程部汇报维护活动。

9.Ensure compliance of Lost & Found procedures.

确保依照失物招领程序办事。

10.Keep floor linen rooms neat and tidy.

维持楼层布草房的干净和整洁。

11.Monitor productivity of the unit.

监督生产工作效率。

12.Resolve disputes.

解决争端。

13.Discipline team member when necessary.

约束员工遵守纪律。

14.Check Housekeeping team member’s grooming, personal hygiene and appearance.

检查客房部员工的仪表,个人卫生和形象。

15.Assist with the preparation of team member’s duty roster.

协助准备员工排班表。

16.Facilitate multi-skill.

鼓励员工掌握多技能。

17.Assist with team member training and development.

协助进行员工的培训和发展。

18.Provide ongoing advice and support to team member’s under your supervision.

给予所管辖的员工以不断的建议和支持。

19.Supervise team member’s performance.

指导员工表现。

20.Provide one to one instruction to team member members when required.

必要时对员工进行个别面对面指导。

21.Seek opportunities to continually improve guest service, by reporting guest comments.

通过汇总客人的意见汇总,,寻找机会不断发展对客服务。

22.Take appropriate action to resolve guest complaints.

采取合适的行动解决客人的抱怨。

23.Promote the hotel and Hilton products and services.

促销酒店与希尔顿的产品与服务。

24.Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.

维持对产品和服务的高度了解以便于向客人解释和销售服务和设施。

25.Log security incidents and accidents in accordance with hotel requirements.

依照酒店要求记录安全日志和事故记录。

26.Adhere to hotel cleaning and maintenance programs.

坚持酒店的清洁和养护程序。

27.Ensure a high level of cleaning is maintained in your work area.

保持维护所在工作区域的高度整洁。

28.Ensure all reporting and servicing deadlines are met on a timely basis.

保证所有报告和服务都按时完成。

29.Adhere to the hotel’s security and emergency policies and procedures.

坚持酒店安全制度、紧急情况处理规定和程序。

30.The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.

如有必要 ,该部门有权更改或补充该职位描述。

31.Carries out any other reasonable duties and responsibilities as assigned.

完成任何其他合理的职责和被指派的职责。


Specific Job Knowledge, Skill and Ability工作技能技巧要求:

 

1.Good knowledge of Housekeeping Guest floors daily operation.

具有良好的管家部楼层日常操作方面的知识。

2.Good supervisor to people and communication ability.

良好的管理及沟通能力。

3.Can speak some English at least can read from Housekeeping Fidelio/Opera.

能说简单的英文,能从电脑上读懂房态。


其他要求
国际联号工作经历:优先
语言能力:英语-一般 中国普通话-精通
计算机能力:良好
比比竞争力
目前共有 位求职者投递了该职位,你的简历匹配度为 你的综合竞争力排名为第
用「最佳东方」APP扫一扫查看你的竞争力分析
公司地址
贵州省安顺市西秀区虹山湖路42号
点击查看地图
职位联系人
人力资源部
对这个职位感兴趣? 最佳东方APP扫一扫 直接和HR聊一聊吧~
--
简历处理率
该企业7天内简历处理的比例
--
简历处理用时
该企业7天内简历处理的效率
--
消息回复用时
该企业7天内消息回复的效率
  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 国内上市公司
    企业性质
Set on the edge of Hong Shan Lake in the city center, DoubleTree by Hilton Hotel Anshun is situated adjacent to the municipal government, and offers easy access to highways, the train station and airport. Huang GuoShu Waterfall is only 40 km away, and the Wen Temple of Anshun is within walking distance of our modern hotel in Anshun. Our friendly staffs look forward to greeting you on arrival with a signature, warm chocolate chip cookie.An ideal venue for business and leisure events, the hotel boasts a 1,200 sq. meter ballroom, eight function rooms, a 24-hour connectivity station and the latest A/V technology. Admire stunning views over Hongshan Lake or the city through the floor-to-ceiling windows of your guest room. Watch movies on the LCD TV, check emails with Wi-Fi at the large desk, and refresh in the elegant bathroom with a range of amenities. Upgrade to an executive room or suite for exclusive Executive Lounge access, with complimentary breakfast and refreshments.Dine in style at this Anshun hotel, with on-site bars and restaurants offering an extensive variety of cuisines and settings. Start your day with a delicious buffet breakfast in the All-Day Dining Restaurant. Energize in the fitness center, refresh in our heated indoor swimming pool, or indulge in a relaxing spa treatment.安顺百灵希尔顿逸林酒店坐落于市中心虹山湖畔,毗邻市政府。交通便捷,轻松抵达高速公路入口,火车站、高铁站及机场。距离黄果树大瀑布风景区仅40公里,从酒店步行即可到达安顺文庙景区。酒店拥有300间雅致舒适的客房。在客房内,透过全景落地玻璃窗,可以尽情饱览虹山湖或城市的景致,除了能够在42英寸高清液晶电视上欣赏国内外电视节目,还可以在宽大的办公桌旁使用无线网络轻松上网。此外,房间内配有的独立浴缸、雨林淋浴设备及一系列洗护产品。行政客房或套房,提供行政酒廊专属礼遇:免费自助早餐、鸡尾酒时光以及虹山湖美不胜收的景观。酒店拥有一个1200平方米的无柱式大宴会厅及8个多功能厅,并配备商务廊及最先进的视听技术。酒店设有“開”全日制餐厅,在此度过每一个用餐时刻;大堂酒吧,奉上各色茶点以及醇香的咖啡,软饮和精选酒水。此外,可以到健身俱乐部享受健身之乐,也可以在酒店室内恒温泳池内尽情畅游,或通过舒缓宜人的水疗护理彻底放松身心。Benefits for Team Member员工福利1. Duty Meals免费用餐Duty meals per working day will be provided to all team members.所有团队成员可在员工餐厅免费用餐。2.Team Member Dormitory免费员工宿舍Team Member dormitory will be provided to non-local team members with bed linens, washing machine, TV and WIFI.酒店为非本地成员提供舒适的团队成员宿舍,每套房间配备床上用品、洗衣机、电视及WIFI。3. Social Benefits全面的社会保险Full social insurance, housing fund will be offered to all team members.养老、医疗、失业、工伤及生育保险、住房公积金(按照实际收入的12%缴纳)。4.GO Hilton团队成员入住优惠价It is our policy that team members can benefit from team member rate (Go Hilton) when rooms are available.希尔顿成员可在全球姐妹酒店享有非常优惠的员工入住优惠价。5. Leave Benefits假期福利We provides our team members with several types of leave including public holiday, annual leave, paid medical leave, maternity leave and etc.法定节假日、年假、带薪病假、产假及陪产假等。6.Team Member Awards团队成员嘉奖We will award whoever dedicates to work as Team Member of Month, Team Member of Year and etc.酒店将定期进行月度优秀成员、年度优秀成员等表彰。7.Team Member Training System团队成员培训In Hilton Worldwide, we provide online courses(in the Hilton Worldwide University), class training, cross training in sister hotels and internal transfer opportunities for all full-time team members.我们提供在职培训、课堂培训、全员免费希尔顿大学课程、国内外姐妹酒店交叉培训机会以及集团内部调动机会。8.Variety of Activities团队成员活动Hotel will organize a variety of activities for team members regularly.酒店人力资源部会定期为团队成员举办各种丰富多彩的活动。Weekly Recruitment Day每周公开招聘日:Mon—Fri:2:00-17:00pm 周一—周五:下午2:00-17:00Transportation Information交通信息Bus Route公交路线Please take No. 1, 2, 11, 14 to Hongshanhu Station on Hongshanhu Avenue, then about 5 minutes walking distance to hotel.可乘坐1、2、11、14等公交路线于虹山湖站下车,步行5分钟左右即可到达。Hotel HR Department Office Address酒店人力资源部办公室地址-1F, No. 42 Hong Shan Hu Road, Xi Xiu District, Anshun City, Guizhou Province, China 贵州省安顺市西秀区虹山湖路42号负一楼Please bring a photo (2.5X87.5px) in color, ID card, a copy of your certificates and other qualifications.求职请携带近期彩色1寸照片,身份证、相关学历或岗位资质证明原件及复印件扫描下方二维码,关注微信公众号“安顺百灵希尔顿逸林酒店HR”,随时了解酒店一手信息。                                               
贵州省安顺市西秀区虹山湖路42号
联系我们
  • 服务热线:400-826-0101 (9:00-18:00)
  • 杭州总部:0571-88866108 (9:00-18:00)
  • 服务邮箱:service@veryeast.com
  • 联系我们

扫码下载最佳东方APP

扫码关注最佳东方微信号

未经veryeast.cn同意,不得转载本网站之所有招聘信息及作品 | 最佳东方版权所有©2003-2021