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Efficiency of guest service process. Accuracy in fulfilling of guest requests.
确保对客服务的效率性。确保满足客人需求的准确性
Provide for all guests with luggage storage. Ensuring the proper handling, storage, security procedures are followed.
协助所有客人的行李存放,确保遵守安全的处理、储存、安全的程序。
Opens and closes car doors for guests whenever the opportunity arises. Loads and unloads guest’s luggage for arriving and departing guests.
主动为上下车的客人开/关车门。为离店及抵达的客人装、卸行李。
To provide friendly and efficient check in & check out luggage service. Escort guest to room and introduce room within hotel guideline.
提供友善和高效的入住和退房行李服务。引领客人至房间并按照酒店的服务标准来介绍房间。
Honesty to all accounting procedure is adhered to throughout the department, including monitoring guest balance and city ledger accounts.
诚信的保证在部门工作中严格执行酒店所有财务制度。
Knowledgeable about all events and information of the immediate and surrounding area, provide an efficient and accurately information to guest when guest inquired.
熟知酒店周边区域所有各项活动和信息,并在客人询问时,高效和准确的回复客人。
Coordinates and reserve all transportation requirements for the guests or other operation departments whenever needed.
协调并预定客人或其他营运部门对交通工具的需求。
Implement with work safety and guests’ information data safety
保证执行工作安全和客人信息安全。
Diploma or Degree preferably in hospitality or related field
酒店管理或相关专业的本科或专科学历
Relevant experience in a similar position in a renown international hotel brand
在知名国际酒店内从事类似岗位的经验
Excellent oral and written skills in Mandarin and English
优秀的中英文听说读写能力
Excellent interpersonal & communication skills
优秀的人际关系和沟通能力
Service oriented with an eye for details
以服务为导向的敏锐洞察力
Good presentation, influencing skills
优秀的表达、影响能力
Adaptable and flexible and able to embrace and respond to change effectively
适应性强,灵活并能有效地接受和应对变化
Must be physically fit in order to lift and move luggage
身体健康可搬运行李
Pullman, vibrant hotels for cosmopolitan travelers铂尔曼酒店,为国际客人提供悦动体验Pullman offers upscale hotels for cosmopolitan travelers in regional and international capitals around the world.铂尔曼为具有国际视野的旅行者在全球各大区域与国际都会中提供高端的现代酒店。Pullman hotels are recognized for welcoming and engaging hospitality, providing personalized service and innovative technologies including the “Co-Meeting” concept which ensures flawless success for meetings and events. Technological innovation, world-class food & beverage and intelligent, thoughtful service reflect Pullman’s position as an international benchmark of 5-star hospitality.铂尔曼酒店热情而迷人的氛围备受推崇,包括“创新会议”概念在内的个性化服务与先进科技确保任何会议与活动都完满成功。科技创新、世界级餐饮和聪颖又周到的服务无不反映出铂尔曼作为国际五星级酒店的基准定位。The Pullman Kaifeng Jianye is a lake setting city resort with 186 rooms, including 2 stylish restaurants, 1 lobby lounge, café & bar, 1 ballroom with 1000sqm, 4 meeting rooms, fitness center, SPA, indoor swimming pool. The hotel is strategically located in the old town within the Ancient City Wall, and close to the well-known Millennium City Park. Kaifeng is 60km from Zhengzhou and 45km from the Zhengzhou Airport. Pullman Kaifeng Jianye is scheduled to open in Oct 2015.开封建业铂尔曼酒店是一家园林湖景度假型酒店,拥有186间客房,2个时尚餐厅,1个大堂吧,1个酒吧,1个1000平方米的宴会厅,4个会议室,健身中心,水疗中心和室内游泳馆。酒店地理位置优越,坐落于古城墙内,毗邻著名景点清明上河园。距离省会郑州60公里,距离新郑国际机场仅需45分钟的车程。开封建业铂尔曼酒店预计2015年10月份盛大开幕。“Your smile, Your future”, in Pullman hotels, our top priority is to put a smile on our customers’ and associates’ faces every day. We always believe that it is our associates who make us succeed. So we’ll do our best to create a better and better atmosphere to learn and grow, to build a stage for our associates to show their talents. We would like to invite you to join us to develop your career with us. Your smile, your future!铂尔曼提倡“笑拥未来”,让我们的客人和员工脸上每一天都洋溢着微笑是我们的首要任务。我们深信员工才是酒店获得成功的关键,我们不断地努力为员工创造良好的工作和学习环境,为每一位员工创造舞台来施展各自的才华。我们诚邀热爱酒店行业的您加入开封建业铂尔曼酒店与我们一起笑拥未来。