• 五险一金
• 岗位晋升
• 人性化管理
• 包吃包住
• 技能培训
• 带薪年假
• 管理规范
• 酒店环境优美
• 优雅设计
• 省内屈指可数

工作职责：
·Conductsdaily walk-through to ensure LQA standards are implemented and delivered to everyguest.
进行每日巡视以确保LQA在对客服务中被遵守和执行。
·Attends to referred and handles guestenquiries in a courteous and efficient manner and reports guest complaints orproblems to next level supervisor for necessary action and assure follow upwith guests.
主动关注并礼貌高效的处理客人的要求及投诉，需要时要向上一级主管汇报，并且确保及时跟进。
·Ensureloyalty/VIP procedures are being met or exceeded on a daily basis for allloyalty /VIP guests.
确保对所有忠实会员和贵宾都执行其相关接待程序和标准。
·Detailedhotel product knowledge, up-to-date with VIP arrivals & events within thehotel and the destination.
明晰酒店产品知识，确保贵宾及活动信息的时效性和准确性。
·Presence inthe lobby area all the time, support Front Desk or Concierge operation initiatively, and ensureboth colleagues and facilities/equipment are in good condition.
工作期间保持在大堂区域巡视，主动协助前台和礼宾部的日常运营，并确保所有同事和运营设备的工作状态良好。
·Ensure cleanliness, atmosphere and appearance of lobby and related areas.
确保大堂及相关区域的清洁、氛围和外观符合品牌标准。
·Check potential room revenue for any discrepancies and do necessarycorrections.
检查有可能产生的任何房费差异，并跟进解决。
·To take afull and accurate handover from the previous shift ensuring that all necessaryfollow-up is recorded and auctioned.
与上一个班次进行完整而准确的交接，以确保所有待跟进事项都被记录和解决。
·To ensurethat an accurate Service Center and Department guest logbook, providing awritten log of the day’s guest related issues, is maintained to report toGeneral Manager and Executive Team.
确保总机和部门日志的准确性，将当日发生的与客人相关的时间整理并记录，并将值班经理日志每日发送给总经理和行政团队。
·Adheres to promotethe health & safety policies to ensure a safe workenvironment.  Knowledgeablefor all safety & emergency procedures, and act as key contact personnel ofEmergency Response Team during certain situation.
坚持并推行健康与安全政策，以确保安全的工作环境；熟悉掌握安全及紧急程序， 并在危机情况作为危机处置小组的主要联络人参与危机处理。
·Verifies thatall information requested by the local police authorities are adhered to andprepared accurately.
确保由当地执法部门所要求的全部事项都被严格遵守并实行。
·Maintains all information security standards compliance of FrontOffice at 100%.
确保所有信息安全标准被百分之百的执行。

The Pullman Kaifeng Jianye is a lake setting city resort with 186 rooms, including 2 stylish restaurants, 1 lobby lounge, café & bar, 1 ballroom with 1000sqm, 4 meeting rooms, fitness center, SPA, indoor swimming pool. The hotel is strategically located in the old town within the Ancient City Wall, and close to the well-known Millennium City Park. Kaifeng is 60km from Zhengzhou and 45km from the Zhengzhou Airport. Pullman Kaifeng Jianye is scheduled to open in Oct 2015.开封建业铂尔曼酒店是一家园林湖景度假型酒店，拥有186间客房，2个时尚餐厅，1个大堂吧，1个酒吧，1个1000平方米的宴会厅，4个会议室，健身中心，水疗中心和室内游泳馆。酒店地理位置优越，坐落于古城墙内，毗邻著名景点清明上河园。距离省会郑州60公里，距离新郑国际机场仅需45分钟的车程。开封建业铂尔曼酒店预计2015年10月份盛大开幕。“Your smile, Your future”, in Pullman hotels, our top priority is to put a smile on our customers’ and associates’ faces every day. We always believe that it is our associates who make us succeed. So we’ll do our best to create a better and better atmosphere to learn and grow, to build a stage for our associates to show their talents. We would like to invite you to join us to develop your career with us. Your smile, your future!铂尔曼提倡“笑拥未来”,让我们的客人和员工脸上每一天都洋溢着微笑是我们的首要任务。我们深信员工才是酒店获得成功的关键,我们不断地努力为员工创造良好的工作和学习环境,为每一位员工创造舞台来施展各自的才华。我们诚邀热爱酒店行业的您加入开封建业铂尔曼酒店与我们一起笑拥未来。我们为您提供：1、具有竞争力的薪资2、免费的员工餐厅、一日四餐3、免费的员工宿舍、步行仅需三分钟4、每周双休、享受国家法定节假日及带薪年假5、入职缴纳五险一金6、享受雅高全球酒店员工价及建业员工价住房用餐7、丰富多彩的员工活动8、雅高全球旗下酒店内部调动及职业发展机会