预订文员 Reservation Agent
3千-4千
停止招聘
发布于 09-03
预订文员 Reservation Agent
3千-4千
开封 | 经验不限 | 大专 | 招1人
停止招聘
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职位描述
PrimaryResponsibilities主要职责 

·        Sell the AccorHotels products and services using up-selling andsuggestive selling techniques.

运用销售技巧和房间销售升级技巧推广雅高酒店集团的产品和服务。

·        Promote the Hotel’s products and services.

推销酒店的产品和服务。

·        Maintain a high level of product and service knowledge about allAccorHotels in your region.

充分了解所在地区的雅高酒店集团成员的产品和服务。

·        Develop and maintain a regular pattern of sales calls.

制定并保持定期销售拜访模式。

·        Prepare and execute action plans which increase reservation sales andassociated business.

准备和执行增加预订销售和相关业务的工作计划。

·        Record and process reservations made by phone/fax/email.

记录和处理通过电话、传真、电子邮件进行的预订。

·        Accept wait list reservations.

接受等候单上的客人预订。

·        Process amendments to reservations such as extensions, early departures,etc.

修改延期和提前离店等特殊情况的预订记录。

·        Manage “no show” reservations by investigation and recording of samesituations.

调查和记录未按预订抵店的预订情况。

·        Record special billing arrangements for groups and conventions.

对团队或会议的特别账单安排进行记录。

·        Liaise with Front Office Manager or Finance Manager for all reservationsrequiring credit approval.

与前厅部经理或财务经理联系要求信用审批的预订事宜。

·        Maintain knowledge of special rates/ offers/ promotions.

掌握关于特价、酬宾、促销活动的信息。

·        Monitor reservation levels and inform Managers of current and futureoccupancy rates.

监测预订情况,并向经理通报目前和将来的入住率。

·        Prepare reports as requested (e.g. to travel agents, business houses,etc).

按照要求准备报告(如给旅行代理人和商业机构的报告等)。

·        Prepare reservation sales reports.

准备预订销售报告。

·        Ensure that account information confidentiality.

确保客户资料高度机密性。


Competencies技能

·        Demonstrated ability to interact with customers, talents and thirdparties that reflects highly on the hotel, the brand and the Company

具有完全代表酒店、品牌和公司与顾客、人才和第三方交往的能力

·        Problem solving, reasoning, motivating, organizational and trainingabilities

具有解决问题,推理,号召,组织和培训能力

·        Good writing skills

具有良好的写作能力

·        Possess the language and write skills, and type and operate the computerskillfully                                                     

具有一定的语言文字能力,并能熟练进行打字和电脑操作

·        Mastering statistics and secretary knowledge                                 

掌握一定统计、文秘等知识

·        Possess the foreign language reading and writing skill, have ability todeal with every kind of documents and data                                                                       

有一定英语阅读及书写能力,能够处理中英文各类文件、资料等

·        Know well about the Reservations Dept. business activities and assistthe task of each position            

熟悉预订部业务,协助各岗位工作

·        Possess the ability about the public and social communication

具备一定的公共社交能力

·        Master Opera System

熟练操作系统(Opera)

其他要求
国际联号工作经历:优先
语言能力:英语-熟练
计算机能力:熟练
年龄要求:18-30岁
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公司地址
开封市龙亭区龙亭北路16号(铂尔曼酒店)
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职位联系人
陈女士
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简历处理率
该企业7天内简历处理的比例
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简历处理用时
该企业7天内简历处理的效率
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消息回复用时
该企业7天内消息回复的效率
  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 中外合营(合资.合作)
    企业性质
The Pullman Kaifeng Jianye is a lake setting city resort with 186 rooms, including 2 stylish restaurants, 1 lobby lounge, café & bar, 1 ballroom with 1000sqm, 4 meeting rooms, fitness center, SPA, indoor swimming pool. The hotel is strategically located in the old town within the Ancient City Wall, and close to the well-known Millennium City Park. Kaifeng is 60km from Zhengzhou and 45km from the Zhengzhou Airport.开封建业铂尔曼酒店是一家园林湖景度假型酒店,拥有186间客房,2个时尚餐厅,1个大堂吧,1个酒吧,1个1000平方米的宴会厅,4个会议室,健身中心,水疗中心和室内游泳馆。酒店地理位置优越,坐落于古城墙内,毗邻著名景点清明上河园。距离省会郑州60公里,距离新郑国际机场仅需45分钟的车程。We’ll do our best to create a better and better atmosphere to learn and grow, to build a stage for our associates to show their talents. We would like to invite you to join us to develop your career with us. Your smile, your future!我们深信员工才是酒店获得成功的关键,我们不断地努力为员工创造良好的工作和学习环境,为每一位员工创造舞台来施展各自的才华。我们诚邀热爱酒店行业的您加入开封建业铂尔曼酒店与我们一起笑拥未来。我们为您提供:1、具有竞争力的薪资2、免费的员工餐厅、一日四餐3、每周双休、享受国家法定节假日及带薪年假4、入职缴纳五险一金5、享受雅高全球酒店员工价及建业员工价住房用餐6、丰富多彩的员工活动7、雅高全球旗下酒店内部调动及职业发展机会
开封市龙亭区龙亭北路16号(铂尔曼酒店)
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