• 五险一金
• 岗位晋升
• 人性化管理
• 包吃包住
• 技能培训
• 带薪年假
• 管理规范
• 酒店环境优美
• 优雅设计
• 省内屈指可数

Primary Responsibilities
主要职责
Deliver Friendly and Efficient Transportation Service
提供友善高效的交通服务
Sends and picks up guest or hotel talents from/ to airport or any designated place punctually, as assigned by Concierge Supervisor.
根据礼宾部主管的指派准时接送客人或酒店人才到达机场或指定地点。
Checks/ inspects vehicle before starting the shift, reports any unsure condition of the vehicle to the Concierge Supervisor for necessary actions.
上班前检查车辆，将车辆的任何不确定状况汇报给当班礼宾部主管以采取必要的行动。
Maintains and cleans all vehicles and equipment to maintain a professional image.
维护并清洁所有的车辆和设备以保持职业化的形象。
Loads and unloads guest’s luggage for arriving and departing guests. Directs guests to any of the Hotel’s facilities when necessary.
为到店/离开的客人装卸行李，必要时指引客人至酒店设施。
Knowledgeable about all events and information of the immediate and surrounding area in case to answer guest inquires.
熟知酒店周边区域所有各项活动和信息，以便回复客人的问询。
Ensures the driving is polite and safety, the driver can not to smoke before or during guest using.
确保行驶前或行驶中安全的文明待客，司机不允许在行驶前或行驶途中吸烟。
Verifies that all information requested by the local police authorities are adhered to and prepared accurately.
严格遵守并实行由当地执法部门所要求的全部事项。
The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
如有必要，该部门有权更改或补充该职位描述。
Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。
Provide Guests’ Experiences that Exceed Guests’ Expectations
为客人带来超越期待的入住体验
Recognize guests, acknowledge their arrangement, and engage with them in a polite way at any
possible moment.
认知客人，了解其安排，并随时与客人展开亲切并主动的沟通。
Greets all guests courteously, using the guest’s name where possible.
有礼貌的问候客人，在知晓的情况下称呼客人姓氏。
Maintaining a good customer relationship. Responsible for the provision of friendly and efficient service to all guests.
与客人建立并保持良好的关系。负责提供给客人友善、有效的服务。
Is aware of the location and status during driving in case to guest asking.
在客人询问时，能随时回复客人酒店位置和行程状态。
Management of the guest service experience / personalization
确保个性化服务以提升客人体验。
Focuses on the stay experience for LCAH members.
致力于提升雅高乐雅会会员的入住体验。
Work as Part of the Concierge Team
作为礼宾部运营团队的一员
To keep the proper grooming within hotel standard in daily operation.
保持每日仪容仪表符合酒店标准。
Initiate action to correct a hazardous situation and notify ERT of potential dangers.
在发现安全隐患时采取行动并通知危机处置团队。
Carry out disciplinary actions in line with hotel procedures.
按照酒店规章制度对不合适的行为采取相应措施。
Consistent and effective flow of communication between shifts among Concierge and Drivers.
保持在不同班次之间礼宾部和司机持续和有效的沟通。
Involvement in Wider Job Function Actions/Relationships
进一步拓展工作职能
Implement the health & safety policies to ensure a safe work environment. Knowledgeable all safety & emergency procedures.
执行健康和安全政策来确保安全的工作环境。掌握所有安全政策和紧急事件处理步骤。
Reports complaints or problems to Chief Concierge or Concierge Supervisor if no immediate solution can be found.
遇到问题或投诉，如果找不到立即解决的方法，要向首席礼宾司或礼宾部主管汇报。
Liaise with Chief Concierge and Duty Manager to foresee future VIP arrivals and departures.
预计贵宾客人使用车辆到店或离店的时间，并通知首席礼宾司和值班经理。
To be observant and responds to all guest inquiries through the airport.
善于观察所有客人在机场的需求并给予回复。
To clear and concise when explaining procedures and information to guests. Initiative to introduce hotel facilities appropriately.
简洁明了的回复客人的问询。适当地主动为客人介绍酒店。
Main Complexity/Critical Issues In The Job主要复杂/关键工作事项
Drives any hotel vehicles in a careful and law-abiding manner, ensuring that speed limits are never exceeded.
驾驶任何酒店的车辆，都要依照法规谨慎驾驶，确保不超速行驶。
Efficiency of guest service process. Accuracy in fulfilling of guest requests.
确保对客服务的效率性。确保满足客人需求的准确性。
Ensures the safe keeping of all vehicles’ keys.
确保所有车辆钥匙的妥善保管。
Ensures the limousine is clean and tidy before guest using.
确保宾客使用车辆前，辆是干净和整洁的。
Ensures petrol consumption of all vehicles is accounted for and tally with the mileage.
确保记录所有车辆汽油的消耗。
Accurately maintains and updates the Vehicle Servicing and Maintenance Record Book. Sends
vehicle to the designated Service Centre as per the Servicing Schedule.
正确记录和更新车辆保养和维修记录。根据保养计划，将车辆送至指定的养护中心。      
Management of work safety and data safety, Familiars with and strictly adheres to all Traffic Rules & Regulations.
保证工作安全和信息安全，熟悉并严格遵守各项交通法规。

The Pullman Kaifeng Jianye is a lake setting city resort with 186 rooms, including 2 stylish restaurants, 1 lobby lounge, café & bar, 1 ballroom with 1000sqm, 4 meeting rooms, fitness center, SPA, indoor swimming pool. The hotel is strategically located in the old town within the Ancient City Wall, and close to the well-known Millennium City Park. Kaifeng is 60km from Zhengzhou and 45km from the Zhengzhou Airport.开封建业铂尔曼酒店是一家园林湖景度假型酒店，拥有186间客房，2个时尚餐厅，1个大堂吧，1个酒吧，1个1000平方米的宴会厅，4个会议室，健身中心，水疗中心和室内游泳馆。酒店地理位置优越，坐落于古城墙内，毗邻著名景点清明上河园。距离省会郑州60公里，距离新郑国际机场仅需45分钟的车程。We’ll do our best to create a better and better atmosphere to learn and grow, to build a stage for our associates to show their talents. We would like to invite you to join us to develop your career with us. Your smile, your future!我们深信员工才是酒店获得成功的关键,我们不断地努力为员工创造良好的工作和学习环境,为每一位员工创造舞台来施展各自的才华。我们诚邀热爱酒店行业的您加入开封建业铂尔曼酒店与我们一起笑拥未来。我们为您提供：1、具有竞争力的薪资2、免费的员工餐厅、一日四餐3、每周双休、享受国家法定节假日及带薪年假4、入职缴纳五险一金5、享受雅高全球酒店员工价及建业员工价住房用餐6、丰富多彩的员工活动7、雅高全球旗下酒店内部调动及职业发展机会